MONAT

Everything is grate but IT IS a Bit…

Everything is grate but IT IS a Bit expensive

linda jonesUnited States · 1 review · Experienced 2026-06-24 · Posted 2026-06-29

WARNING...

WARNING.... DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THE ABSOLUTE WORST CUSTOMER SERVICE EVER.

This was a great experience

This was a great experience! My granddaughter took this job and done a good job as a seller of this product. When I explained to her what was going on with my hair , she responded with let me put a box together for you and you try it and let me know what you think. The product is very good .I love the oil as well as the shampoo and conditioner.I will definitely be ordering more!

2 weeks

I’ve been using the product for over two weeks now, but my hair is still frizzy, and I feel like it’s weighed down. On the positive side, the service has been great—my consultant has been in touch with me consistently.

Seemless and welcoming and beautifully natural …

Bri stepped it out so clearly and made everything seamless and she is so welcoming. I did my first wash and loved the organic smells and my hair feels so soft already. Looking forward to the journey

The Best Product

great chat with the representive an I…

great chat with the representive an I have given great direction on use an how often an was a quick shipment

Third week and I already see the…

Third week and I already see the difference. My scalp is finally less flaky.

Easy to purchase

Easy to purchase Brookie was great

Everything fine

Everything fine! 🤩

Quick delivery and secured and well…

Quick delivery and secured and well done packaging.

Skye LeibhardtAustralia · 1 review · Verified · Experienced 2026-06-19 · Posted 2026-06-24

Smell of products I love

Smell of products I love, Hydrating shampoo dosent seem to be very hydrating for my hair.. when using my hair feels brittle but once conditioner is used it feels a little better the other products feel Good though. Still dry through mid lengths and ends after my hair air dries however I've only used the products 3 times. Perhaps ill get a different shampoo next time.

Very professional representative

Very professional representative. Sound Knowledge of the products for my hair problems. Prompt response and delivery was fast.

Good

Good Merci Criniere du Sud

My products came very quickly

My products came very quickly. I used the products for the first time and I like the results I got. My hair was very smooth and silky. I'm looking forward to see the results after numerous uses.

Great Experience

The help I received from my knowledgeable Monat representative in sourcing the correct products that align with my lifestyle and providing ultimate results is the biggest benefit. I am now using products that work and at the end of the day make me feel good.

Lizzie08United Kingdom · 116 reviews · Experienced 2026-06-21 · Posted 2026-06-21

Quite honestly appalling customer service

Quite honestly, the most frustrating and shockingly bad experience I have had with Customer Services in any company. I had been recommending this brand and signed up as a partner, but regretting the moment that I have done this because the amount of complete and utter incompetence is astounding. I ordered a lipstick that claimed to be long lasting which it was not so I asked to return it. First of all I was told that I had to pay for the return myself so after several emails back-and-forth they agreed that they should actually provide a returns label of course that returns label didn’t arrive so then that took several more emails back-and-forth because they then went back to saying that I had to pay for the return so finally getting them to agreed to refund the product and send me a return label. I then waited for the label to arrive. Two labels arrived of course so I use the one and sent the item back and Low, and behold they didn’t receive it so they claim and they have sent me a copy of the returns label but I said to them quite clearly that is not the label I used it wasn’t a DPD label that was sent to me. It was a Royal mail label which they claim they don’t use. I think it accused of not following the returns instructions, which is not the case. I literally send packages every day. I never have an issue but this company is truly beyond me at how disorganised they are so now I am out of pocket by £22 and they are still arguing. The point that this was the only label they sent to me yet I clearly put a label on that said back to Monat and it was not the DPD label that they keep showing me but I am just exhausted with fighting with this company we must be 30 or 40 emails in Just to return an item that is faulty. Absolutely atrocious and the sad part is that I have recommended this company for some of their products which I stock in my Clinic. Just an awful experience, quite frankly, and they let themselves down so much Update: no surprise but no one has reached out about this! Second update: still nothing from Monat !! Third update: still nothing, need I say more!!

The products I received are good…

The products I received are good quality and have made my hair feel stronger and healthier after one use. I noticed not a lot of hair falling out and breaking off when I brush it out either. The delivery service was quick. My box though was a little smashed on one side but it might have happened during delivery.

It went fine

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