MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Written by the business, not verified by us.MONAT (monatglobal.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-31.
Reviewers had a great experience with this company. Customers truly love how soft, strong, and healthy their hair feels after using the nourishing shampoos and natural oils. Consumers also appreciate the incredibly helpful staff members who take time to expertly guide buyers in finding the right items for their personal grooming needs. However, some customers also noted that the formulas can sometimes feel a bit drying on certain hair types or leave an unwanted buildup. A few other people additionally felt that the overall cost is quite high and pricey for regular everyday purchases, making it less accessible.
Auto-generated from all reviews of this business. For reference only.I've used the shampoo, conditioner, blow-dry cream, and air-dried my hair for the second time. I think it's very good. It will be possible to say for sure about the serum in 3 to 4 weeks.
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Its great so far !!!!
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Never received my products. Someone signed by mu last name only wish is not my signature i can proof that with my ID' please contact me' i am disapointed
We apologize that your order has not arrived. We’ll look into this right away and arrange a replacement. A member of our team will follow up with you as well.
I started loving my hair after using the shampoo and conditioner. With me it changed my hair right after the first use. My hair got really soft. Good job!
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Ordering and delivery was easy and quick… And I’ve only been using the product for two weeks and I noticed a huge improvement in my hair! 😊
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I have struggled to find a shampoo and conditioner that suits my hair type (very long, lots of it but very fine). Monat is fantastic and has calmed my senstive skin WAY down in like two weeks. Lily was amazing start to finish and showed me what to buy and how to use it. It your a Christian looking for an awesome product and company this is for you!
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Great customer service and communication.
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I have been using Monat for a few years now and have never received a package in worse shape then the one I received today. The entire bottom of the package wasn't even taped close properly and I am surprised my items didn't fall out not to mention it was completely smashed. Not blaming Monat for the box being smashed, as I am sure it was the postal service but the bottom of the package not being properly taped close was definitely a Monat issues.
We are sorry to hear that your package arrived damaged. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused. We will share your feedback with our warehouse team to help prevent similar issues in the future and improve the packaging and handling process.
I love the products but the shipping process take too long.
Thanks for your feedback! I understand that waiting for an order can feel longer than expected, and we appreciate your patience. After reviewing your shipment, I can confirm that it was delivered within our standard shipping timeframe of 7–10 business days, arriving in 6 business days. While we always strive to deliver orders as quickly as possible, shipping times may vary depending on processing and carrier transit times. We're glad your order arrived within the expected delivery window and appreciate your understanding.
Received my products in a timely manner and for a decent price
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What incredible customer service from JADE FREE, she is lovely, would work with her 1000%!!! So glad I bumped into her on IG. I ordered my products on 6/5/26, but I haven’t received them yet, can’t wait to start using them and report back with results. Thank you again :)
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Hair products are taking forever longer than I thought.
Thanks for your feedback. We apologize for the delay. After reviewing the shipment details, we have verified that the package was delivered on June 15, 2026. Thank you for your patience, and please let us know if you have any questions or need any additional assistance.
We are sorry to hear that you have not yet received your order. We are reaching out to you via email to further assist and investigate this matter. Please keep an eye on your inbox, and we will be happy to help resolve this as quickly as possible.
Audrey was amazing! I cannot wait to start using my products.
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Easy to order, and checkout
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Awesome help from Jaiden! She was able to answer all my questions and help me find what I needed to help my hair by healthier. Fast delivery. Love the smell of the products and I’m excited to see how they help! Thank you so much.
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This company has great customer service and they were always willing to help me answer any questions.I may have or show me how to use their products.Step by step, they made it a personal experience for me.And the products I can tell are gonna be amazing for my hair.And just what I needed
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