Moon Magic

Hello Jo, We’re so sorry the ring didn’t fit as expected, especially when you love the piece so much. The most accurate way to determine your ring size is to measure the internal diameter of a ring that fits you perfectly, then compare that measurement with our size chart in the Size Guide. If you need a different size, you’re very welcome to start a return through our Return Portal. We hope we can help you find the perfect fit! Kind regards, Moon Magic

Hello there, We’re truly sorry for the frustration and disappointment this delivery experience caused. We completely understand how upsetting it is when a package cannot be located, especially when the tracking information and the delivery experience do not align. While the carrier’s tracking showed the package as delivered, we never wanted you to feel left without a resolution. We’re glad we were able to offer a Gift Card for the full value of your order, which you accepted, and we hope this helps make things right. Thank you for sharing your feedback. We take it seriously and appreciate the opportunity to assist. Kind regards, Moon Magic

Hello Michelle, Thank you for sharing your honest feedback. We’d like to clarify that our jewelry is not made in China. Our pieces are handcrafted in Jaipur, India, the gemstone capital of the world, where our artisans carefully create each piece. To keep international shipping affordable, we work with YunExpress. This means packages may travel through Hong Kong as a transit hub before being handed over to the local carrier for final delivery. We understand how this can be confusing and appreciate the opportunity to clarify. We’re glad you found the jewelry beautiful, and we truly appreciate your feedback. Kind regards, Moon Magic

Hello Sarah, Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with the ring and understand your concerns regarding the appearance of the setting. We’d like to clarify that this particular ring features a raw, natural Black Obsidian stone. Because the stone is natural and intentionally irregular in shape, the prongs are individually positioned to follow and secure the contours of each stone rather than being perfectly symmetrical. This is part of the intended design of the piece, rather than an attempt to make the setting appear uneven. We also understand that the natural, asymmetrical appearance of this style may not be to everyone’s preference. The product listing included information regarding the natural characteristics and variations that can occur with this type of stone. The information and product details were displayed on the listing when the item was available. We’re genuinely sorry that you feel disappointed with your purchase and with your experience with our customer service. We certainly want you to be happy with your purchase, and we’re happy to assist with the return if you decide to proceed with it. Kind regards, Moon Magic

Hi Alexis, Thank you so much for your kind words! We’re so happy you discovered Moon Magic and that you love our jewelry. We truly appreciate your support, and we hope you’ll continue to enjoy our pieces. ✨ Warmly, Moon Magic

Hi Mitch, Thank you for your review. We're so happy to hear you love your Labradorite Gold Vermeil Ring, but we're really sorry to hear the gold plating has started wearing after only around two weeks - that's definitely not the experience we want for you. Every piece we create goes through strict quality control and testing before it leaves our workshop, and our gold-plated pieces are finished with a durable layer designed to hold up to everyday wear, so this isn't something we'd expect to see so soon. We don't see any previous messages from you about this, so we'd love the chance to take a closer look and make it right. Could you reach out to our Customer Care team with a photo of the ring? Once we see what's going on, we'll find the best way to help. We want this piece to stay as beautiful as the day it arrived, for a long time to come. Warmly, Moon Magic

Hi Kevin, Thank you for taking the time to share this, and we're really sorry to hear about the experience you've had with your rings and the delivery. Our pieces are handcrafted to be durable and made to be worn and loved for years. We always highly recommend checking our care guide for all the details on how to make your piece last for years to come. We take reports like this seriously, and we can see our Customer Care team is already in touch with you working through this together - we'll continue that conversation directly to make sure we find the right resolution for you. Thank you for your patience, and we'll do everything we can to make this right. Warmly, Moon Magic

Hi Nicole, Thank you for sharing your feedback. We’re very sorry for the slight delay and completely understand how frustrating it can be to wait longer than expected, especially when you’ve ordered from us before. Your order is now in transit and on its way to you. We apologize that it took a little longer than expected while our team was carefully selecting and preparing the most beautiful gems for your piece. 💜 We also sent you an email update regarding the delay. We truly appreciate your patience and hope you’ll love your new pieces once they arrive. Thank you once again for your patience and understanding! Warmly, Moon Magic

Hi Leitch, Thank you so much for your kind words! We’re delighted to hear that you had an easy ordering experience and that you love your necklace. We hope you enjoy it just as much when it arrives! Thank you for choosing Moon Magic! 🌙 Warmly, Moon Magic

Hi Annalisa, Thank you so much for your kind words! We’re delighted to hear that you find your piece beautiful and meaningful. We understand that our pieces can feel like a considered purchase. We put a lot of care into the quality and craftsmanship of each piece, and we’re proud to work with authentic gemstones while doing our best to keep our jewelry as accessible as possible. We truly appreciate your support and hope you enjoy your piece for many years to come! Warmly, Moon Magic

Hi there, Thank you so much for your kind words! We’re so glad our Customer Care team was able to help you with your exchange and make the process smooth. We truly appreciate you taking the time to share your experience with us! Warmly, Moon Magic

Hi Lisa, Thank you so much for your lovely review! We’re so happy you found us while searching for a moonstone ring and that you discovered the perfect piece among our collection. It means so much to know that you enjoyed exploring our jewelry and found exactly what you were looking for! With Love, Moon Magic

Hi Jamie, Thank you so much for your beautiful review! We’re so excited that you’ve chosen a Labradorite ring as such a special surprise for your twin flame. We hope she absolutely loves it when the big reveal comes! ✨ Wishing you both lots of love and magic, and thank you for your kind words about our service! With Love, Moon Magic

Hi Inge, Thank you so much for your lovely review! We’re so happy to hear that you love the stones. There’s something truly special about finding pieces that feel meaningful to you, and we’re so grateful to be part of your jewelry collection! With Love, Moon Magic

Hi Sandy, Thank you for your review. We’re so glad to hear you found the shopping and checkout process easy and smooth. We truly appreciate you taking the time to share your feedback with us! With Love, Moon Magic

Hi Joyce, Thank you so much for your 5-star review ✨ We’re thrilled to hear this is your third Moon Magic purchase and that you love the uniqueness of our pieces and being able to incorporate your favorite crystals into your everyday jewelry. It means so much to have you keep coming back to us! With Love, Moon Magic

Hi Elizabeth, Thank you so much for your 5-star review. We’re so happy to hear that the ring spoke to you and that you found our website easy to use and well laid out. We truly appreciate your kind words and hope you love your new piece! With Love, Moon Magic

Hi Chris, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your shopping experience and found the website helpful in choosing your pieces. We hope you absolutely love your new jewelry and enjoy wearing your favorite stones every day. With Love, Moon Magic

Hi Grace, Thank you so much for the lovely review! We’re so happy to hear you’re loving your ring. It means so much to know that you found a piece you truly adore, and we hope you enjoy wearing it for years to come! With Love, Moon Magic

Hi there, Thank you so much for your wonderful review! We’re so glad you found our website easy to navigate and that you had a smooth shopping experience. We truly appreciate your support! Warm regards, Moon Magic