At Moosfy, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs, tumbler, blanket and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Thank you for your Support!
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Is Moosfy legit?
Moosfy (moosfy.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-07.
After some problems receiving my jacket and having to cancel my order, your company sent me the jacket free of charge to make up for all the initial confusion. That shows the importance you stress on customer satisfaction. I thank you very much and will use and recommend your company to others. Well done!
Reply from Moosfy2024-04-24
We're truly grateful for your patience and understanding throughout the process. It means the world to us that you're satisfied with the resolution. Thank you for your kind words and for choosing us. We're here for you whenever you need us.
Not an american company! Our merchandise still didn't arrive
Our merchandise still didn't arrive.
Do not believe what they try to tell you that it's an American company. It's definitely not.
Reply from Moosfy2024-04-22
Dear Tracy,
We are very sorry for the shopping experience you have had
We have reaching out to you via our support email: [email protected]
Please check your email so we can resolved this together
Once again, we apologize for any inconvenience this delay may have caused. Your patience and understanding are greatly appreciated.
Best regards,
Moosfy order was lost in transit....they refunded my money and shipped me out another item at no charge. They are awesome. will defiantly purchase from them again....GREAT customer service!!! I will have to add though you need size UP...way up...I wear X-large and got my jacket and it was more like a Medium and I could not wear 🫤. The jacket seemed of quality but the personalized part ( photo) was just iorned on and feel like it would come off with washing.
Reply from Moosfy2024-04-20
We're overjoyed to hear about your wonderful experience with us! Your satisfaction is our top priority, and we're thrilled that we could resolve the issue of your lost order promptly and to your satisfaction. Thank you for your kind words and for trusting us with your purchase. We're delighted to have you as a valued customer, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. We're here to help!
The response when there was a problem…It was rapid and timely
Reply from Moosfy2024-04-20
Thank you so much for your review, Your satisfaction is our priority, and we're pleased that we could resolve the matter to your satisfaction. Thank you for your feedback and for choosing us. We appreciate your support and look forward to serving you again soon!
From start to finish said it was coming after many weeks still no order but they keep my money on now they say they will refund so waiting on that just poor customer service....
Reply from Moosfy2024-04-16
We're genuinely sorry to learn about the frustration you've encountered. An email has been dispatched to you, and we urge you to reach out to us directly. Your satisfaction is of utmost importance to us, and we're committed to swiftly resolving this issue. Please don't hesitate to get in touch; we're here to assist you every step of the way.
My first package was "lost in the mail" The replacement still has not arrived, but was sent "to the carrier" Really disappointing experience so far
Reply from Moosfy2024-04-16
We sincerely apologize for the frustration you've experienced. We understand the disappointment that arises when a long-awaited package doesn't arrive on schedule. Regrettably, despite our diligent efforts, occasional delays can occur within the postal system. Additionally, we've sent the tracking number to your email address for your convenience. If you have any further concerns or require assistance, please don't hesitate to reach out to us.
What I received was exactly what i expected and more. I bought it for my wife's birthday. She absolutely LOVED IT.
Reply from Moosfy2024-03-21
Thank you so much for your wonderful feedback! We're thrilled to hear that the gift exceeded your expectations and made your wife's birthday extra special. Your satisfaction and her joy mean the world to us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Wishing you both many more happy moments together!
First, my sister received the wrong item, then I contacted the company and they said they would correct the issue, but my sister STILL has not received her gift and I have already paid for it.
Reply from Moosfy2024-03-11
Dear Mary,
We deeply apologize for any inconvenience caused. Your replacement item was delivered at 2024-03-10 15:38
Have you get your packet yet? In case you need any assistance, please contact us.
We truly regret any inconvenience this has caused you and thank you for your understanding.
Thank you Derek for your response. We are really happy receiving your review and we hope to serve you in the near future. Best wishes to you and your family 😊
Quick shipping and turned out great! Will use again for sure
Reply from Moosfy2024-03-05
Thank you so much for your wonderful review! We're thrilled to hear that you received your order quickly and that you're satisfied with the product. We're delighted to have provided you with a positive experience, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
I ordered 2 custom broken glass dog sticker's for car windows, albeit I was not able to get them in time for Christmas, it’s my own fault waiting until the last minute to order, the company was extremely helpful and very responsive via their customer service email. The sticker’s came out great, I’m very happy with them.
Reply from Moosfy2024-01-08
Thank you Matt for loving and trusting our product and service. We hope to serve you better in the near future!
I purchase two ornaments in different styles for myself and a family member. Both of them were beautiful and well priced! I highly recommend them and would purchase again!
Reply from Moosfy2023-12-16
Thank you so much Niaa, we are the happiest people when receiving the lovely compliments from you. We hope to do business with you in the near future!
I originally wrote a bad review because I thought I was being scammed. This is an update. I waited a month for the product but after I received it it was exactly what I ordered. It was beautiful and the receiver of the gift loved it. It's very well made and beautiful. 4 stars because I paid for shipping yet they used the cheapest shipping possible which put a delay in the arrival. None the less, not a scam.
Reply from Moosfy2023-12-16
We sincerely apologize for the delays in receiving your Christmas gift, and we appreciate your understanding during this exceptionally hectic holiday season. The shipping label was indeed created, and your parcel has been dispatched. However, we acknowledge the frustration caused by the extended scanning time with USPS.
We understand the importance of your Christmas gift, and we assure you that we are actively working to expedite this process with the carrier. When the tracking number is updated, we will send you the notice. Your satisfaction is our top priority, and we genuinely value your patience.
Their ad read next day shipping but not only did they not ship next day, the NEVER SHIPPED. PURE SCAM, and when you try to contact them it is a private name in VIETNAM. Should be reported to facebook, amazon and all the other companies they advertise on
Reply from Moosfy2023-12-15
Dear customer, you ordered the shirt on December 11st, and we shipped it on December 12nd. Your parcel has indeed been shipped, and the ETA is December 18th, Please re-check your tracking number. As we said to you, this time is the holiday season and the carrier is too overwhelmed with too many parcels. We urged them to scan your order. We understand the frustration caused by this delay, and we want to assure you that we are diligently working to expedite the process.
Regarding your concern about our contact information, I assure you that we are a legitimate business. We value your trust and aim to ensure a positive experience.
Thank you for your understanding.
Had an issue with the order but got delivered and everything was fine
Reply from Moosfy2023-12-12
Dear customer Ximena, we are sorry for the inconvenience here. We sent you an email about the lost order but it seems that the email could not go through. It was our fault when not notifying carefully to inform you, but the reshipped order is still on the way to you and it will be delivered soon. Kindly check your email to receive the tracking link of it. Once again, we sincerely apologize for your unhappy shopping experience!
I purchased a sweatshirt from you all. When it was received, it looked used. The graphics weren’t completely on the shirt. It was peeling. It was not worth what I paid.
Reply from Moosfy2023-12-13
Dear Stacy, we are sincerely sorry for the inconvenience caused. We replied to you via the email and we will try our best to solve your issue. Once again, please accept our sincerely apologies.
Regards,
The mule slippers that I ordered were nothing like the pictures the name is only on one side and in the picture it was on the strap and you can't read the name and it is only on one shoe the pillow was good and I had to order blanket twice and pay full price
Reply from Moosfy2023-12-12
Hello Cindy, we are sorry for any inconvenience caused. Please help us send the photo of the slippers you received so we can check for you. The mockup image of the product you bought also has the name printed on one side of the clogs so we hope you check again before sending us the reviews. However, we are very willing to assist every problem relating to your order. Regards,
It came quick enough but they are Christmas gifts so you could ask later but the personalization looks good .
Reply from Moosfy2023-12-12
Thank you for your review, it is greatly appreciated! We're delighted you enjoyed our product. Your feedback is inspiring, we will try our best to bring better and better product. For any queries or future assistance, feel free to contact us. We look forward to serving you again!
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