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Electronics & Technology

Motif Photos

ClaimedCollecting reviews

200 reviews

4.6200 reviews
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About Motif Photos

Data updated
Website
motifphotos.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
5 reviews
Replies to negative
100% (11/11)
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1 (646) 791-3833[email protected]motifphotos.com

About this business

Motif is an app that lets users turn their photos into photo books, calendars, cards, and canvases. The app employs smart technology to curate users’ photos, finding their best images, hiding duplicates, and more. Motif’s Autoflow feature places those curated images into beautifully designed layouts in seconds. Users can then personalize with text and design elements. Motif works seamlessly on both Mac desktop/laptops as well as iPhones and iPads. RR Donnelley, Motif’s parent company, was a trusted premier print supplier to Apple when they offered printed photo products. Every Motif photo project is produced to the same exacting standards as Apple’s were.Download for desktop Download for mobile Create Your ProjectFollow Us on Our Blog 👇Get Our Best Tips

Written by the business, not verified by us.

Is Motif Photos legit?

Motif Photos (motifphotos.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

K
KundeAustria · 1 review · Verified · Experienced 2024-12-03 ·

print in resolution lower than expected…

print in resolution lower than expected with somewhat dull colors, quite expensive, cover not wide enough for the thickness of the book.

Reply from Motif Photos2024-12-24

Hi, We’re sorry to hear that your experience didn’t meet expectations. One of our customer support representatives will be reaching out to you shortly to address this issue. They may ask for photo examples to better understand the concerns and work toward a resolution. We appreciate your feedback and the opportunity to make things right. Best regards, M

Sam HillUnited Kingdom · 19 reviews · Experienced 2024-12-13 ·

Great quality. Limited functionality

I've used Motif for years now, since it replaced Apple books. The quality is excellent and service really good. But the functionality is no longer acceptable. With so many other platforms outperforming in these areas, I may need to look at using another company next year unless some things are updated. No matter how organised I arrange my photo albums ahead of uploading them for a project, whether a calendar or book. So many photos don't seem to be uploaded, meaning I have to go and manually upload them individually. They also seem to duplicate. It would be great if there was a way to find duplicates and delete them. It would also be great if there was an easier way to organise the images once uploaded as the small view box in the footer of the editing screen is tricky. And finally, when ordering multiple projects, why do you make it so that we have to do each one separately? Meaning I have to pay shipping twice! This is the most inefficient and non-necessary expensive way to do it. It's a pain! I really hope these updates will be addressed as I would love to keep using this company, but the UX is becoming tedious without needing to be with all the new technology available these days.

Reply from Motif Photos2024-12-17

Hi, Thank you so much for your feedback and for being a long-time user of Motif. We're glad to hear that you've been happy with the quality of our products and the service we've provided. We truly value our customers' input and are always working to improve the app based on your suggestions. We understand that the functionality issues you've mentioned can be frustrating, particularly with photo uploads and duplicates. We're actively exploring ways to streamline this process, including tools to help find and delete duplicates, and improving image organization in the app. Thank you for sharing your feedback regarding the ordering process. Allowing customers to order multiple projects at once is incredibly important, and we understand the current process isn't "easy." I can assure you that this feature request is our number one priority with the development team. Our goal is to provide high-quality products paired with a beautiful, intuitive user experience. We appreciate your continued support and are committed to making the improvements you’re hoping to see. We truly hope to keep you as a customer and look forward to delivering a better experience in the future. Thank you, M

Scott ParkerCanada · 1 review · Experienced 2024-12-06 ·

Customer Support is Pathetic

Support is pathetic and even some rudimentary features do not work properly. The support-bot was completely useless. Ultimately, I spent 2 hours making a photo book that at the very last step was not useable because I could not delete the unused pages.

Reply from Motif Photos2024-12-09

Hi Scott, We’re sorry to hear about your experience and understand how frustrating this must have been. We’d love the opportunity to help resolve this issue for you. If you could provide your email address through Trustpilot, our team will reach out to assist you directly. Your feedback is important to us, and we’re here to ensure your next experience is much smoother. Best regards, M

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