Shapa

Great customer service representative

The customer service representative was very helpful and took care of my situation immediately.He took the time to show me how to add the key so I could use the app and confirmed my information was correct.

Quick

Quick, easy

I have not been able to successfully…

I have not been able to successfully connect my shapa scale to my phone

I like the fact that numbers are not…

I like the fact that numbers are not involved. It helps me focus more on my health than how many pounds I lose.

i have order and paid for a scale and…

i have order and paid for a scale and have heard nothing in almost a week when it will ship

It was a quick response.

Issues with getting things started up and know when to get my scale

If this is to the email. I would say 5 star. I am new to the whole journey so not sure what to expect with this. But if it is getting things set up and getting the scale I give it a one. Talking to someone in person to get it started and know what to do would help and maybe I would know the next step and how long it takes to get everything and know what I am doing and also could ask questions. Which I did message and you did respond quickly and I appreciate that. I am not really sure if I can even start doing what I am suppose to be doing already.. sorry for the long review.

Great service and easy products to use

Shapa Purchase

There was enough information provided that it was easy to navigate the website and make the purchase. And good information on what to do once you received the scale.

So far so good

So far so good, I just ordered Shapa and got a return email with all my information and tracking. I am excited to try out this smart scale and help me get out of weight loss plateau!

The ordering experience could not be…

The ordering experience could not be easier.

Horrible

Horrible. I went three days without eating, and the stupid thing said I was in DARK GRAY. That color means gaining a lot of weight. I am serious about losing weight and have been off carbs for almost two straight years without cheating. Sick of stepping on this stupid thing every day and having it tell me I GAINED.

The shapa scale is a great and postitive tool in your weight management journey

The shapa scale is a great way to transform your way to approach weight management progress. Watching numbers can be very intimidating and a let down when trying to loose weight. The shapa scale takes into account that weight fluctuates and focuses on the effort and recognizes the accomplishment you are doing.

Quick and efficient service

Quick and efficient service. Friendly call.

I am excited to get started with my…

I am excited to get started with my scale as soon as I receive it.

Had an issue with my license key

Had an issue with my license key; and they solved it immediately.

Useless Scale without the App or activation code.

I recieved my Shapa scale and still not able to make it work on the app. It requires a code to activate and no code found. I've messaged both Shapa customer service and email the Vitality app without any answers. The scale sits useless without any use.

Fast responses

Fast responses in renewing my subscription!

Valentina FilacchioneItaly · 2 reviews · Experienced 2024-11-18 · Posted 2024-11-18

Do not buy it!!!

Do not buy it!!!! I received the scale to italy from US paid the abbonament. Tried the batteries the gave. The scale does Not work and App tells the batteries is top low. This is Not True... I bought 2 types of Premium batteries and connect ed Tried again and again and it simply does Not work and cannot recognise by the App and Bluetooth recognise for just 2 seconds. The scale Switches off in seconds I Wrote several Times to the Support with Videos and asks for refund and the just Tell me to switch off and on....

Order process

Order process. Very easy, great communication.