NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.
Written by the business, not verified by us.
Is Neighborhood Assistance Corporation of America legit?
Neighborhood Assistance Corporation of America (naca.com) has a 4.6 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and mortgage counselors for being exceptionally patient, knowledgeable, and genuinely supportive throughout the entire home buying journey. People also deeply appreciate the detailed guidance, budgeting workshops, and educational resources provided, noting that these tools help make a challenging procedure much more manageable.
Some reviewers were not happy with the demanding paperwork and the tedious documentation process required to successfully move forward. Additionally, several participants noted that communication inconsistencies, appointment scheduling delays, and repeated document requests could sometimes make qualification feel rather frustrating and time consuming.
Auto-generated from all reviews of this business. For reference only.
Our counselor Ellen Peterson was very patient and informative of each step we went over in the members portal, explaining what documents she needed and why, not getting upset when we had questions, but taking the time to explain so that we understood what our next steps to homeownership would look like. We had a couple of missteps that needed to be corrected on our end, but because Ellen explained everything so efficiently we were able to handle everything that we needed within the time frame allowed. Thank you for having the tools and resources to help, and explain our next steps with us in detail. It is very much appreciated.
NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for helping me make a lifelong dream come true NACA. PS, they do put you to work, meaning be prepared to upload many docs and actively partake in the process. But it’s sooo worth it!
Today I had my first meeting with Mr. Dwayne Jordan my assigned counselor. The meeting went great! better than I anticipated. This can be a nervous life changing event though, Dwayne was personable and professional which made the process easy. I left the meeting with understanding and realistic expectations of what is forthcoming. I look forward to the remainder of this life changing process.
Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us very clear next steps to help us. There is no downpayment and no closing costs when you work with NACA so we are committed to the process.
The NACA process does require commitment and patience and there’s a lot of documentation involved but my counselor Mr. DWAYNE made it manageable and kept me on track.
I appreciate that they do ensure that you are financially ready.
I am at the house hunting stage, and my Realtor Mr. Faustin is very patient.
I would recommend NACA to anyone.
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