Reconnect to your mind, body, and spirit!Do exercises with Newmindstart from your computer or phone and improve all areas of your life: health, relationships, emotional and spiritual well-being, and acquire new skills and knowledge.
Written by the business, not verified by us.NewMindStart (newmindstart.com) has a 3.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and exceptionally kind during all their interactions and inquiries. Reviewers often highlight the remarkably prompt communication, professional guidance, and efficient problem-solving provided by the dedicated staff members. However, some customers also noted unexpected charges linked directly to automatic monthly subscriptions after their initial trial periods. A few reviewers experienced frustrating difficulties when trying to cancel active memberships or when seeking refunds for unapproved payments. Despite these billing concerns, many people still emphasize the overall positive support experience offered by the team.
Auto-generated from all reviews of this business. For reference only.Elvira is wonderful. Full of knowledge and steady energy to motivate and create change.
Hello Nicole, Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
True to many online reviews, I was unknowingly charged for an unauthorized recurring bill. (aka hidden subscription) There are entire subreddits about the predatory/scammy way they trick you into signing up for a subscription but do it in a way, that if you don't read the fine lettering, you won't catch.
Hello Sheldon, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Scam !! Be careful if you ever plan to make any payment with this platform. It launched the promotion with 1USD purchase however it automatically subscribe you into its monthly membership program if you don't carefully read their small disclaimer which you have to scroll way way down through all their promotional message which it intentionally makes people miss the monthly subscription message. I did not use any service at all (cuz i dont even know i have their subscription) and later saw the payment on their credit card slip. I email to ask for the refund given that i haven't used any services at all. They rejected to provide the refund and capscreen small disclaimer that I miss from their intentionally misleading confirmation page. Any decent or credible platform would give refund if they find customers mistakenly make payment and do not use any of their services (I get this from ai subscription providers). FINAL WORD : A TOTAL SCAM. STAY AWAY.
Hi there, Thank you for sharing your feedback. We truly want to assist you, but unfortunately, we couldn’t locate your account in our system based on the information provided here. Could you please provide your email reaching out to our Support Team? We’ll be happy to look into this further and resolve your issue promptly. Please contact us via WhatsApp https://wa.me/19292351304 or email [email protected]. We’re here to help! Best regards, Customer Support Team at NewMindStart
I really appreciate the vast offerings that this platform provides. My life shifted and I needed to cancel my subscription. Asmar, a customer support manager, was most helpful in assisting me through the process. He was great at helping problem solve and listening to my needs. I appreciate having a person who actually cared about my experience. Thank you for delivering great customer service!!!
Hi there, Thank you so much for your amazing feedback! It’s wonderful to hear how much Asmar's support meant to you. I’ll be sure to share your kind words with her—and I totally agree, she’s incredible! Best regards, Customer Support Team at NewMindStart
Dishonest, misleading business practice. What they show as a one time purchase is actually a sneaky subscription that you have to opt out of, but it's not clear at all when you sign up. I purchased a guide on psoas release, at a cost of around $10aud. I had not had time to look at it, or any of the marketing emails they sent (there were around 10 over a 3 day period..) so I missed the email about cancelling to avoid further charges. Why would I be concerned about further charges when I made a ONE TIME purchase though? Reading through reviews on here, this seems to be a recurrent issue. The company lacks integrity, and I'm left feeling scammed and disappointed. ………………………….. And yes, I did see your response. A basic “too bad, can’t help you” response, denying any wrongdoing despite the many reviews on here than are highlighting a lack of transparency, and what are clearly deceptive tactics to take people’s money. I’m now out of pocket around $75AUD for a service I did not knowingly sign up for, for information I could ask ChatGPT for. Call it a lesson learned. BUYERS BEWARE.
Hello Alicia, Thank you for your feedback. Our support team has answered you by email. Please check your email inbox. Best regards, Customer Support Team at NewMindStart
SCAM ALERT: Hidden subscription trap! Do not buy! Total misleading scam! - Read this before buying. I bought what I thought was a one-time low-cost product, but they secretly enrolled me in an expensive recurring subscription. They hide their terms to trick you into ongoing charges without your clear consent. Remember to cancel this subscription THEY have enrolled you in without delay. Make sure you read every email they send to you. They sign you up as if it is a gift that you have not asked for. The email is manned by an AI Customer service team that makes it incredibly difficult to cancel, and they refuse to issue refunds for these unauthorised charges. Automated AI customer service repeats the same old garbage of no refunds, even though they have a money-back guarantee. The emails just repeat that they will not refund a 40 dollar subsciption which they enrol you in as if they are giving you something for free. Do not trust this company. If you have been charged, call your bank immediately to dispute the transactions and block future payments! Cancel the unwanted subscription as soon as possible if you have not willingly signed up for it. Reply to NewMind Start: Out of the many emails you bombarded me with for my purchase, the one that gave me the login details says halfway down the email:- "We are excited to inform you that your 7-day free trial on Newmindstart.com has now officially begun! We're thrilled to have you onboard and hope you enjoy everything our platform has to offer during this period" NO, price NO, information to say I have to unsubscribe from something I did not even ask for or want. Tell me where in that email it says the following: It clearly states that I am signing up for a recurring subscription; It clearly states the amount that will be charged after the initial payment; It clearly explains that I must actively cancel to avoid future charges; and It makes it obvious that I am agreeing to anything other than the one-off payment I selected. Nowhere does it say this!!! From my perspective, the email shows a one-off payment for the exercise video together with a money-back guarantee. At no point did I knowingly agree to an ongoing subscription or authorise recurring payments. A consumer should not be expected to search for hidden or unclear terms to discover that they are committing to future charges. If the subscription, its price, the billing frequency, and the need to cancel are not presented prominently and transparently before payment, then informed consent has not been obtained. This is why I believe the subscription was added through a misleading checkout process. Had the recurring nature of the service and the subsequent charge of €42.68 been clearly disclosed, I would never have proceeded with the purchase.
Hello Helen, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Pauline was so help full with me and she respond really fast
Hi there, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Pauline hears your thanks. Best regards, Customer Support Team at NewMindStart
Be very wary when ordering anything from this company. They auto enroll you into a subscription trial you don't ask for and cover themselves with a strict no refund policy. I purchased something that cost $19 and it ended up costing me $120 more because my cancellation didn't process for some reason. I did not log in for 3 months, except to view the one thing I did actually purchase in the few days following the purchase, not realizing they were charging me for something I thought I cancelled.
Hello Krista, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
They offered sign up bonus of 4x courses for $1 each. I ordered 4x courses.. they only charged me for 1 and refused payment for other 3. Customer support says the offers cannot be applied retroactively.. so i cancelled my membership. All in all was the most stressful 'wellness' experience i have ever had.
Hello there, We answered your request via WhatsApp, please check your phone. We are waiting for your reply! Best regards, Customer Support Team at NewMindStart
I signed up for a 7-day free trial and cancelled it within the allotted window. Despite this, NewMindStart continued to charge my card monthly for three months. When I finally contacted support to dispute these unauthorized charges, they were incredibly unprofessional and dismissive. They claimed to have "no record" of my cancellation and hid behind a rigid "policy" to deny my refund request. Their support team treats customers like adversaries rather than people. This is a stark contrast to Eduelle, which offers very similar courses but provides kind, understanding support that actually respects its users. If you value your money and sanity, steer clear of NewMindStart’s hidden subscription traps.
Hi Anna, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
If I could choose zero stars I would. Bought what I thought was a $1 lower back course to find I was then charged $39 a few days later for a monthly fee. Of course I should've known that in the terms and conditions is what I was told. No refund for the $39 I'm not going to use. Very shady business practice to dupe you into monthly subscription you're not aware of. Also quite a convoluted way to access the account. Steer clear!!!! _______________________________________________________________ It wasn't 7 days it was 3. I wanted what was described for $1 not to sign up to a $39 a month subscription. This is exactly how you get people tied in and then claim everything is in the T&Cs. If you're saying it was 7 days then I still have a couple of days to cancel and you can refund me the $39. Absolute disgrace. If you're unhappy with a product or a companies practices surely you have a right to a refund.
Hi Stuart, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 3-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
I only wanted to purchase and access one specific program. At no point was it clear to me that I was signing up for an ongoing subscription. The subscription process lacked transparency and felt like a subscription trap, as the recurring charges were not presented clearly enough for me to make an informed decision. I would strongly encourage the company to make its pricing and subscription terms much more transparent to avoid other customers having the same experience.
Hello Gustavo, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
I purchased a single course through a $1 promotional offer. The checkout screen displayed “$1” and “$0” as the prominent total price, while the recurring $39/month subscription charge was only disclosed in small secondary text — not clearly presented as part of the main price. I was not made aware in a clear way that I was committing to a recurring monthly charge. After the trial period, I was charged $39 without any additional confirmation. When I contacted customer support requesting a refund, I was told subscription charges are non-refundable per their policy, even though the disclosure at checkout was misleading. They did cancel future billing, but refused to refund the charge already taken. Looking at other reviews here, this appears to be a recurring pattern with this company — multiple customers report the same experience of being auto-enrolled in a subscription they didn’t clearly agree to. I’d encourage anyone considering their $1 or discounted course offers to read the full checkout page carefully before purchasing, and to check their bank statements closely afterward.
Hello Mariia, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
I'm practicing the course "The Body’s Wisdom - Somatic Practices for Emotional & Nervous System Regulation"; I just finished the 2nd class - what a great class! Just the right amount of structured and free movement. It was perfect for a stiff morning; my body feels better!
Hello Sivan, Thank you for your great feedback! We are happy you love the course! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
I saw an add for a training which is advertised as smth like 1 USD. I wanted to give it a try and downloaded the app. Surprisingly I have noticed that I was charged £29,33 a few days later . There are many similar comments on various platforms, which shows it is their way of scamming people.
Hello Halil, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
I wouldn't recommend them. I purchased one of their courses which was on sale, it included a 7 day free subscription which I was sure to cancel the same day I signed up. Turns out they didn't process my deactivation because when you cancel it, you must also get an email from them to confirm. They ended up charging me anyway for the subscription. There is nowhere during the cancellation process where it says you must receive an email to confirm. It's misleading because as you go through the numerous steps to cancel via their website and eventually get told you've successfully canceled, your subscription isn't really cancelled anyway. The info that you must receive an email to cancel is buried in their help/faq section. It left a really poor taste in my mouth especially after I reached out to them to query why I was being charged when I had already cancelled. They threw up their hands unable to help because the info is on the website. Horrible customer service. Incredibly poor funnel for cancelling subscriptions with important info left out (almost intentionally) to lock people into the subscription.
Hi there, Thank you for sharing your feedback. We truly want to assist you, but unfortunately, we couldn’t locate your account in our system based on the information provided here. Could you please provide your email reaching out to our Support Team? We’ll be happy to look into this further and resolve your issue promptly. Please contact us via WhatsApp https://wa.me/19292351304 or email [email protected]. We’re here to help! Best regards, Customer Support Team at NewMindStart
I am extremely disappointed with Newmindstart. I was hit with an unexpected subscription renewal charge on July 26, 2026. I contacted customer service immediately—within hours of the charge—explaining that this was unintentional and that I have not used the service or accessed any content. Despite reaching out instantly, customer support refused to issue a refund. This company hides recurring subscriptions behind one-time course offers and then traps consumers ( people with serius health issues). Charging people's cards and refusing to cooperate when contacted the very same day is highly unethical. I demand that a customer support manager review my case and process a full refund to my original payment method immediately. My support ticket number is 343061 edit : After reply from NewmindStart I must insist that conditions on the subscription charge, were not clearly presented on every step. And that NewmindStart pages are clearly designated as scam to charge you for monthly subscription with zero notification and zero chance to refund for something you do not want and do not use.
Hello Vaclav, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
this sight is so helpful and easy to handel especialy Annet is so cooperative
Hi Areen, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Annet hears your thanks. Best regards, Customer Support Team at NewMindStart
Hi Marie-Josee, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Maria hears your thanks. Best regards, Customer Support Team at NewMindStart
I purchased what I believed was a $1 course and was later charged $39 for a subscription that I did not intend to continue. I contacted support immediately, cancelled the subscription immediately, and politely requested a goodwill refund. During our conversation I found several recent Trustpilot reviews describing situations very similar to mine, where customers stated they had unintentionally subscribed, contacted support, and received a refund. I shared these reviews with the support team, hoping my case could also be reconsidered. Unfortunately, I was told that they could not comment on other customers’ cases and that their decision would remain unchanged. I appreciate that the support team responded quickly. However, I was disappointed that, despite similar publicly described experiences, my request was not reconsidered.
Hello Katrin, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
207 reviews matching
Leaply
Liven
Riseguide
Movesmethod
MusesAcademy
Neurotoned
Mindbodyface
smooche