Newtek Bank (newtekbank.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and always ready to help clients comfortably navigate new account setups. Consumers deeply appreciate the very prompt responses and exceptionally smooth customer service interactions that consistently make managing everyday banking tasks entirely stress-free and pleasant. Some reviewers were not happy with loan applications, explicitly mentioning frustrating communication delays, missed follow-ups, and unresponsive loan officers during the process. Additionally, a few customers noted that certain features within the online banking portal felt somewhat outdated and rather complicated to navigate successfully on their own.
Auto-generated from all reviews of this business. For reference only.Great Experience... Patient, Professional and Knowledgeable. Stayed connected until my issue was resolved.
Thank you for the positive review. Providing excellent customer support is always our priority. Thank you for choosing NewtekBank.
Ja'Kira in customer service was very helpful to expedite the transfer of funds between accounts. Overall my experience with Newtek has been very positive.
Thank you for the review. Providing excellent customer support is always our priority. Thank you for choosing NewtekBank.
Great interest rates and great tech support. People like Biridiana are the reason why I stay with NewTek
Thank you for your kind review. We’re pleased to hear our team provided a professional and seamless experience for you.
Have had a CD for several years and just opened an additional savings account. Working with Michael Mann was awesome, very quick and efficient. Use the online banking site and app. Can download transactions to Quicken from site but not able to download from within Quicken with one step.
Thank you for your feedback and for choosing NewtekBank.
great response, speedy responses, timely funding and closing. It took only 1 week to close.
Thank you for your review. We’re pleased to hear our team provided a professional and seamless experience for you.
NewTek, Carlos and all of the staff made what I thought would be a stressful process…simple, quick, easy and most of all, stress free!!! Very professional and a pleasure to work with. Thank You.
Thank you for your kind review. We’re pleased to hear our team provided a professional and seamless experience for you.
Newtek Bank offered the highest APY 6 month CD I could find. Signing up and funding the account was straightforward and the app was easy to use. Phone calls were always answered by pleasant and knowledgeable customer service reps, and messages were returned in a timely fashion with accurate information. Ja’Kira was the best!
Thank you for the review and for choosing NewtekBank.
We have worked with Enjolie at Newtek for the past couple of years and she has been absolutely amazing! We highly recommend Newtek and if you get the chance to work with Enjolie, know that you are well taken care of!
We appreciate your feedback and are glad our team could make the process smooth and stress-free for you.
Very disappointing experience working with Newtek Bank and loan specialist Angel Stuckman along with her team, Jonathan Ripley and Cristian Torres. We were initially pre-qualified and promised a fast closing, which is why we decided to move forward with the process. From the very beginning, we clearly explained that we were not interested in any loan requiring personal real estate collateral. Despite that, we spent weeks submitting documents, answering repeated requests, restarting applications, and constantly following up with very little communication. What made the experience even more frustrating is that after all the time, paperwork, and back-and-forth, our application never even made it to underwriting. Emails regularly went unanswered, promised follow-ups never happened, and we were repeatedly told things would be sent or updated only for nothing to happen. As business owners, we understand lending takes time, but basic communication, transparency, and professionalism should still be expected. Unfortunately, that was not our experience, and a significant amount of our valuable time was wasted. Very frustrating and disappointing overall.
Thank you for your feedback. We’d welcome the opportunity to review your experience in more detail. Please contact our team directly to discuss your concerns.
I am updating my previous review to share a concerning development. After posting an honest critique of my experience with Newtek Bank on public forums, the bank unilaterally terminated my personal relationship. When I called to inquire why my access was suddenly revoked, I was told the bank had decided to 'terminate the relationship' effective immediately. The representative refused to provide any details, ignored my questions, and abruptly ended the call. Potential customers should be aware that this institution appears to monitor social feedback and may close accounts in retaliation for negative reviews, leaving you without access to your capital without warning or explanation.
We take concerns like this seriously and understand the importance of clear, respectful communication. Decisions regarding customer relationships are made in accordance with applicable policies and are not based on public feedback. We encourage you to contact us directly so the appropriate team can review your concerns.
Enjolie Robinson has shown outstanding client support. She is very attentive with our needs and show exceptional core values. I love working with her and hope to keep her as our rep for the future.
Thank you for your feedback and for choosing NewtekBank!
Amber Marshall was cordial, efficient and knowledgeable. Got the Job done with empathetic efficiency. Thanks for encouraging her style of customer service. She's a keeper.
Thank you for your review and for choosing NewtekBank.
Ja'Kira made designating a beneficiary very easy. She told me what information was required, I sent that, and it was done.
Thank you for your feedback. We’re proud to provide consistent communication and strong client support.
Ja'Kira was prompt and courteous in answering my question. With my permission, she was able to show me where to find whatbI needed on the website. Very cool and efficient use of technology. No guessing what she meant. Great customer service so far.
Thank you for the review. We’re happy to hear you had an excellent experience with Newtek.
I requested an action to be added to my accounts. Ja'Kira handled it within the hour.
Thank you for your support. We’re glad our team was able to assist you.
I have had excellent customer service from the phone representative at Newtek Bank. Thank you kindly, Valerie Leeds
Thank you for sharing your experience and for choosing NewtekBank.
Gina Lomuto did an amazing job helping me get logged into my account for the first time. She made it simple and easy and talked me through each stepped. I'm very happy with the service she provided me today.
Thank you for your kind feedback. We're happy our team was able to provide you with excellent service.
Everyone at Newtek has been amazing, from start to finish, they are a one stop shop for all business needs, even after funding you are still taken care of. If you are looking for a lender look no where else. Special shout out to loan servicer Jeny!
Thank you for your review. We’re glad our team supported you throughout the process.
Great bank and people at this bank are awesome! Special callout and huge thanks to Katie who was very prompt, professional and helped me immensely getting my new account set up. AM
Thank you for your review. We’re glad Katie provided prompt and professional assistance.
Katie Houston helped me a lot in retrieving a written record of account information about ownership and beneficiary status of my accounts, a feature that Newtek's online system does not offer. Although I was frustrated when I first contacted her, she was prompt and explained the situation and intervened so I could get what I needed right away.
Thank you for your review. We’re glad Katie provided prompt and helpful support.
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