Newtek Bank (newtekbank.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and always ready to help clients comfortably navigate new account setups. Consumers deeply appreciate the very prompt responses and exceptionally smooth customer service interactions that consistently make managing everyday banking tasks entirely stress-free and pleasant.
Some reviewers were not happy with loan applications, explicitly mentioning frustrating communication delays, missed follow-ups, and unresponsive loan officers during the process. Additionally, a few customers noted that certain features within the online banking portal felt somewhat outdated and rather complicated to navigate successfully on their own.
Auto-generated from all reviews of this business. For reference only.
I had an excellent experience with Customer Service
I had an excellent experience with Katie, who helped me get into my account after a problem I had. She was very professional, courteous, and efficient in performing her job. I was very pleased with the fast customer service.
Reply from Newtek Bank2026-07-02
We’re pleased to hear you had such a strong customer service experience. Fast, professional support makes a real difference, and we’re glad the team was able to assist you efficiently. Thank you for choosing Newtek
I love being a Newtek Customer. This bank is so easy to work with and they have an incredible number of services and they don't nickle and dime me. Working with the staff is so easy too, they are always available and ready to help. I'm writing this review to express thanks to one customer service agent Mark Foubister. He was able to tackle two issues I had with my personal and business banking side in record time with precision accuracy and I'm so happy with him and newtek I just wanna tell the world.
Reply from Newtek Bank2026-07-02
We’re grateful to hear that your experience with Newtek has been so positive. Making banking easier for business owners and providing responsive support across our services is exactly what we aim for. Thank you for choosing Newtek and for taking the time to share your experience.
I want to thank Ja’Kira for providing such a clear, professional, and easy-to-understand explanation of how the interest rate and APY work. The breakdown of daily compounding versus APY was straightforward and answered my questions completely.
Excellent customer service isn’t just about responding quickly but it’s about taking the time to educate customers in a way that builds confidence. Ja’Kira did exactly that. Thank you for the prompt, courteous, and informative support. It’s one more reason I’m glad I chose Newtek Bank for my high-yield savings account.
Reply from Newtek Bank2026-06-30
We’re glad the explanation was clear, helpful, and easy to understand. Thank you for choosing Newtek Bank.
Absolutely top-notch customer service response from this bank. Ja'Kira was very, very helpful over the weekend through messaging.
Not too many banks have this great quick respose.
Reply from Newtek Bank2026-06-30
We’re glad you received quick and helpful support. Thank you for choosing Newtek Bank.
My experience with Newtek was assisted greatly by Amber Marshall. I found that using Docu sign was complicated. Amber was patient with my struggle with Docusign. She explained the process clearly and was a tremendous help
Reply from Newtek Bank2026-06-27
We’re pleased to hear the process was made easier with patient, clear support. Thank you for working with Newtek and for sharing your experience.
Newtek/Katie was very informed and pleasant to work with.
Newtek/Katie was very informed and patient when I placed a small CD with Newtek and also when I unfortunately had to cash it out before maturity. Personal service, great/fast communications and very pleasant to work with. GREAT bank and GREAT people!
I always felt secure with the bank and had confidence in the people skills.
Reply from Newtek Bank2026-06-27
We’re glad to hear you had a positive banking experience and felt well supported throughout the process. Thank you for choosing Newtek and for sharing your confidence in our team.
I was having trouble with Newtek's policies regarding ACH transaction limitations. Yessica quickly straightened me out and suggested the most helpful alternative approaches. She was very courteous and professional at all times.
Reply from Newtek Bank2026-06-21
We appreciate your feedback. We are glad our team was able to provide guidance and helpful options.
Both Amanda and Amber in the customer service department are incredible. I’ve never had this level of care and support from any bank in my 30 year banking history. Yes, the systems need some automation and efficiency updates but if you’re looking for a bank with great rates, caring support reps, and a phone line where real humans pickup the phone without a 12-step process, this is the place to come!!
Reply from Newtek Bank2026-06-16
Thank you for the recommendation. We are glad our team provided the personal support you were looking for.
Thank you Kai Sosa for the excellent customer service, for your knowledge and expertise. You helped me solve my issues in no time! You truly deserve 10 stars! Thank you so much! You are truly a blessing. 😀
Reply from Newtek Bank2026-06-10
We are grateful for your review. We are glad our team was able to assist you quickly and provide the support you needed.
I'm 42, & this was the best transaction I've had with anything in need of financing. Daniel is the man. He was responsive, had great follow up, clear and concise with his communication, the list goes on.
Can't say enough great things, but I will. His professionalism and patience with explaining items I needed help with was great, made it feel like he was on my team from start to finish. 10 stars isn't enough, thank you again Daniel!
Reply from Newtek Bank2026-06-08
We are grateful for your review and pleased to hear that our team delivered such a strong financing experience from start to finish. Thank you for trusting Newtek.
Jordan Jackson
B Garcia
and the entire team worked very swiftly and diligently to get my funds transferred to an external account.
Kudos times ten for them. While b. Garcia was at lunch her teammates handled my issue and Jordan Jackson took the ball and ran it home the next day.
Thanks gals & guys!!
Reply from Newtek Bank2026-06-05
We appreciate you sharing this. We are glad to hear that our team worked together quickly and carefully to help complete your transaction.
Kai at Newtek, looked at my issue oragmatically and resolved it after multiple calls to resolve. Kai gets a 5 Star, Newtek gets a 4 Star. Everything works great once setup but it took a lot of patience before we got there with our company. There are definite advantages to Newtek vs other banks and im goong to stay with them because of that. And Kai showed me they do have quality thinkers in support vs script readers and the typical zero effort or care from other places. KAI is 5 Star. Newtek, give Kai a raise , he solved a recurring problem in minutes.
Reply from Newtek Bank2026-06-04
Thank you for sharing your experience. We appreciate your patience and are glad our team was able to resolve the issue.
Michael Mann was amazing. I made a mistake regarding my account and needed to get a wire out right away. Mr. Mann walked me through the process and was able to get it expedited.
Reply from Newtek Bank2026-06-04
Thank you for your positive review. We are pleased to hear that our team was able to guide you through the process and help expedite your wire request.
Ja’Kira was very helpful in sorting out our problems getting our account set up. We are an elderly couple and our problems stemmed from our difficulties with technology and memory lapses. On multiple calls Ja’Kira was very patient, understanding and knowledgeable about fixing our mistakes. We are glad we switched to Newtek.
Reply from Newtek Bank2026-06-04
Thank you for your thoughtful review. We are pleased to hear that our team was helpful in assisting you with your account setup.
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