Newtek Bank (newtekbank.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and always ready to help clients comfortably navigate new account setups. Consumers deeply appreciate the very prompt responses and exceptionally smooth customer service interactions that consistently make managing everyday banking tasks entirely stress-free and pleasant.
Some reviewers were not happy with loan applications, explicitly mentioning frustrating communication delays, missed follow-ups, and unresponsive loan officers during the process. Additionally, a few customers noted that certain features within the online banking portal felt somewhat outdated and rather complicated to navigate successfully on their own.
Auto-generated from all reviews of this business. For reference only.
I applied for a long with a BANK. They approved me for 15k had me get all of the paperwork they suggested. I paid 564.00 to be a foreign entity in another state. I even took pictures and refiled my 2025 taxes for filing my taxes again. They took out 500.00 from y checking account said we would be closing once they got all of the paperwork. I spoke with a person who said my loan was decline due to inconsistences which when I asked him he would not explain. At the moment they still have my 500.00 I have left message and tried to call and no one answers .This is a bad company do not do business with them
Reply from Newtek Bank2026-08-08
We’re sorry this experience did not meet your expectations. Our team will be reaching out directly to review the matter and assist further.
After 3 days of dismal ⭐️1-star experiences with Newtek's online help (chatbox), I am eager to give Jakira a ⭐️⭐️⭐️⭐️⭐️5-star rating! Other reps seemed poorly trained, and supplied vague, confusing replies. Jakira was prompt, succinct, attentive. She should be a trainer for the inadequate reps.
Reply from Newtek Bank2026-08-08
We appreciate the opportunity to turn your experience around. It’s encouraging to hear that you received prompt, clear, and attentive support, and we have noted your broader feedback and will review your experience accordingly.
Too many personnel changes, with long time lags between contacts. However, in the long run we got what we were looking for and are happy to have found this lender.
Reply from Newtek Bank2026-08-08
We’re glad the process ultimately delivered the outcome you were looking for. We’ve noted the bumps along the way and will look into your experience as we strive to provide a high level of service.
I recently used text message with Newtek bank for adding beneficiary and I am absolutely thrilled with the experience. From the very beginning, the communication was clear and professional. The staff member who assisted me, Ja'kira, was incredibly knowledgeable, patient, and went above and beyond to make sure my needs were met. In today's market, this level of care is rare. Thank you for a smooth, stress-free process!
Reply from Newtek Bank2026-08-08
We’re glad the process was smooth and that you received clear, professional support throughout. We appreciate you sharing your experience with Newtek.
I recently worked with Kimberly P. at NewTek Bank, and she was outstanding. She handled everything with professionalism and genuine kindness, always respectful and patient. She took the time to understand my needs and made the whole process smooth and pleasant. Highly recommend NewTek as they have great rates and even better service!
Reply from Newtek Bank2026-08-08
We’re pleased to hear you received professional, attentive support and that the process was smooth from start to finish. We appreciate your recommendation and your trust in Newtek.
Ja'Kira Price was very helpful in helping me setup beneficiaries for my different accounts. All the people I've interacted at Newtek have always be very helpful and able to help my very quickly and efficiently.
Reply from Newtek Bank2026-07-31
We’re glad you’ve consistently received quick, helpful support. Thank you for choosing Newtek.
My messages with questions are answered promptly. My requests are filled promptly. I appreciate the great rates on my savings and CD accounts. I highly recommend this bank to everyone.
Reply from Newtek Bank2026-07-31
We’re pleased you’ve received prompt service and competitive rates. Thank you for recommending Newtek.
Gerard Simons has been the most helpful, always there to answer questions and always helpful and returns calls promptly. He is the pinnacle of customer service for Newtek Bank.
Reply from Newtek Bank2026-07-31
We’re glad you received responsive, dependable support. Thank you for recognizing the service provided by our team.
Customer Service was great. Daybelis was absolutely wonderful. She was friendly, knowledgeable and made a transfer experience an easy process. My time with Newtek has all been positive and would highly recommend them.
Reply from Newtek Bank2026-07-31
We’re glad the process was easy and the service was friendly and knowledgeable. Thank you for recommending Newtek.
Jeni is an amazing representative. In every ocasión I had the need to contact Newtek, she has outshine her normal duties and provided exceptional customer service.
Reply from Newtek Bank2026-07-31
We’re glad you’ve consistently received exceptional support. Thank you for choosing Newtek.
Sue did excellent. Very clear communication.
First loan officer not so great. Maybe a 2 star. Everyone else has been good as well.
Only issue we had was after initial call loan officer was never reachable via phone or email.
Reply from Newtek Bank2026-07-22
We appreciate the feedback. It is good to know the communication and support you received from the team were clear and helpful. Your constructive comments appreciated.
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