Newtek Bank (newtekbank.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being exceptionally patient, knowledgeable, and always ready to help clients comfortably navigate new account setups. Consumers deeply appreciate the very prompt responses and exceptionally smooth customer service interactions that consistently make managing everyday banking tasks entirely stress-free and pleasant.
Some reviewers were not happy with loan applications, explicitly mentioning frustrating communication delays, missed follow-ups, and unresponsive loan officers during the process. Additionally, a few customers noted that certain features within the online banking portal felt somewhat outdated and rather complicated to navigate successfully on their own.
Auto-generated from all reviews of this business. For reference only.
Thank You for Outstanding Customer Service
Hi Newtek Team,
I just wanted to take a minute to say thank you.
I've dealt with a lot of banks over the years, and I can honestly say Newtek has provided the best customer service I've ever experienced.
Every person I've spoken, emailed, messaged, video called and chatted with has been friendly, incredibly knowledgeable, and genuinely interested in helping solve the problem—not just getting me off the phone. What's amazed me most is the level of expertise. Your Customer Experience representatives know more than many escalation teams I've dealt with at other major financial institutions. It's like your first line of support is what most companies would consider their third-level support.
Everyone - most recently the wondeful Daybelis - has been prompt, patient, and willing to stay with an issue until it's resolved. That's become pretty rare these days.
I wanted to make sure you know how much I appreciate the people you've hired and the culture you've built.
Please pass my thanks along to everyone involved. They've made me feel like a valued customer, and that's one of the biggest reasons I'm so happy I chose Newtek.
Keep doing what you're doing. It's truly exceptional.
Warm regards,
Stan
Reply from Newtek Bank2026-07-22
We appreciate your thoughtful feedback. It is great to hear that our team has consistently provided knowledgeable, patient, and responsive support. We are grateful you chose Newtek and will be sure to share your kind words with the team.
I was placed on a waiting list to open a new personal high yield savings account 10 days ago. I called Newtek Digital banking and spoke to Katie H. She was extremely helpful and helped me open my account today. Great job Katie!
Reply from Newtek Bank2026-07-22
We appreciate your feedback. It is great to hear our team provided helpful, timely support and made the account-opening process easy.
Katie on the Client Service team was so forthcoming with the information that I had requested so that it makes it easy to decide what I want to do with my accounts.
Her response was quick and easy to understand.
Reply from Newtek Bank2026-07-22
We appreciate your feedback. It is great to hear the information was clear, timely, and helpful as you considered your account options.
Quick customer service,
I had been putting off setting up a beneficiary on my account because i thought it would be a huge long process. I called, Jordan answered right away and helped me take care of everything in just a few minutes.
Customer service that answers fast is very important to me. Thanks Jordan!
Reply from Newtek Bank2026-07-15
We’re pleased the process was quick and straightforward. Prompt, helpful service is an important part of the experience we aim to provide, and we appreciate you choosing Newtek.
Recently I opened an account only to find out later that they only allow 1 funding account. Well for me that is huge problem since I have other banks that I hold money in and it would be a lot of time and energy to switch and move money between each bank to get to 1 account to deposit to Newtek. Chatted first with them only to find out that chat is not allowed to do what I had asked of them and said call us instead. Now I feel this is an online bank, the purpose perhaps I feel maybe I do not want to talk the bank. I finally got frustrated with means of communication, therefore had to call, only to get the same runaround from them again. Finally, I said just close the account, which again got more b.s. and finally just hung up. I would suggest that no one open up their savings account. It is a great rate but not worth the hassle and poor customer service they provide.
Reply from Newtek Bank2026-07-22
We understand and are sorry that this account structure may not work for your needs. Thank you for considering Newtek.
Michael listened, was personable, interested and directed me patiently thru the process. I understand that process is dictated by others with which and whom I have no issue. It was straightforward, quick and he was responsive. Can't ask for anything more. I will be back for more at a later time!
Reply from Newtek Bank2026-07-15
It is great to hear that the process was clear, efficient, and handled with patience. Providing responsive, personable support is important to Newtek, and we look forward to working with you again in the future.
Customer service is 2nd to none!!! Thank you so much, Ja'Kira, for all of your kind help over phone and secure message!!! Tony
Reply from Newtek Bank2026-07-15
We appreciate your kind words about the service you received. Providing responsive, helpful support across every channel is an important part of the Newtek experience. Thank you for choosing Newtek.
So far an amazing experience, I have been with then for a long time now.Customer service was top notch
Reply from Newtek Bank2026-07-15
It’s wonderful to hear that your experience with Newtek has remained positive over time. We appreciate your continued business and are pleased that our service has met your expectations.
I had a great experience with Newtek Bank,
I was engaged with a Real Estate Transaction and had to get a large wire transfer done quicky for a time sensitive matter. My Banker Gina Lomutto was superlative at handling this transaction. She was patient and kind and stayed with me until it was done. Then when I told her it needed to be done very quickly to avoid penalties she had the wiring department expidite the transaction so everyone ovoided consequences and the Closing was completed. Then she followed up, called me back and let me know it was successful. I was very happy and think highly of Newtek bank because of her great work and kind help.
Reply from Newtek Bank2026-07-15
It is great to hear that you received patient, responsive support when timing mattered. We are pleased the process was handled efficiently and that you were kept informed through completion. Thank you for choosing Newtek.
Probably the worse bank I've experienced in all aspects. They won't even allow me to move $$ into the account. You would think the banks are interested in getting money but yet again
P.S.: They won't allow accessing statements on the app or accessing 1099 (i don't recall either they won't send by mail or won't let you view online ... was either one or the other)
Reply from Newtek Bank2026-07-15
We appreciate you sharing your concerns. We regret that your experience did not meet expectations. Please contact Newtek directly so we can review the matter with you.
Gina helped me with my wire transfer and how to set up this service for future wires. She was knowledgeable, professional, and courteous. I appreciate her help. She made my Newtek Bank experience very helpful.
Reply from Newtek Bank2026-07-15
We’re pleased to hear that the process was handled clearly and professionally. Providing knowledgeable, courteous support is an important part of the Newtek experience. We appreciate you choosing Newtek.
This is my first tome with the loan process. Matthew Amundson and his team was so amazing. Matthew helps me through the process step by step. I was able to get in contact with him whenever I have any questions. He’s very professional and also he made sure all my questions are answered. He worked as hard along side of my process for a month and I am so grateful that I was lucky to have Matthew as my loan specialist.I don’t think I would’ve successfully close on my loan if it wasn’t for his dedication and commitment .
Reply from Newtek Bank2026-07-10
We’re pleased to hear that you received clear guidance, professionalism, and consistent communication throughout the loan process. Helping business owners feel informed and supported at every step is an important part of how Newtek serves its customers. We appreciate your trust and thoughtful recommendation.
They are extremely friendly and responsive with customer service to all my inquiries. Working with Ja'Kira, I was able to understand the process of updating my contact info and linking an outside account where I was struggling a little bit to navigate those processes. I am pleased with my Newtek savings account and look forward to continuing the relationship. Thank you!
Reply from Newtek Bank2026-07-10
We’re pleased to hear that our team provided friendly, responsive support and made the process easier to understand. Thank you for choosing us for your savings needs. We look forward to continuing to support you.
I had a great experience thanks to Cristian Torres. AVP, Business Loan Specialist who helped me. He was patient, informative, and went above and beyond to make sure I had everything I needed. His support made a big difference, and I’m grateful for the time and effort he put into helping me. I’m happy to recommend his services.
Reply from Newtek Bank2026-07-10
We’re pleased to hear that you received patient, informative support throughout the process. Providing attentive guidance and making sure business owners have what they need is an important part of how Newtek serves its customers. We appreciate your recommendation.
Jordan J. Was very helpful in correcting the problem I was having. He was very professional and friendly. Fixed the issue in less than 5 minutes. Great service! I actually felt like a valued client.
Reply from Newtek Bank2026-07-06
We’re glad our team was able to help quickly and professionally. We appreciate your business and are pleased you felt well taken care of by Newtek.
Ja’Kira made my experience very easy and wonderful when it came to making requests referring to my account and made sure everything was smooth. Overall, Newtek Bank provided great service and truly helped me with my financial goals and they are truly trustworthy.
Reply from Newtek Bank2026-07-06
We’re glad to hear your experience was easy and smooth. Thank you for trusting Newtek Bank and allowing us to support your financial goals.
I am very pleased with Ja’Kira’s customer service. She was polite, patient, and pleasant to talk to and spotted the issue right away and helped me solve it. Thank you, Ja’Kira!
Reply from Newtek Bank2026-07-02
We’re glad to hear you had a helpful and positive experience. Thank you for sharing your feedback and for choosing Newtek.
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