Customer service was very helpful
Glad to hear a good report on our customer service. Thank you for letting us know!!!
We have set out to reshape the way our culture thinks about diamonds, designing a personal and unique expression for the way we honor that special someone, celebrate our friends, express love or how we acknowledge unique moments. We find inspiration in Mother Nature, all things unique, bold colors, and people like you. We share a common belief that life’s moments should be celebrated, no matter how big or small. We’re not here to tell you how to use a diamond, or when to give a diamond, or tell you how precious a diamond truly is; we’re here with you to create a timeless story. Diamonds for all.
Written by the business, not verified by us.New World Diamonds (newworlddiamonds.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 75% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-29.
Glad to hear a good report on our customer service. Thank you for letting us know!!!
Amazing customer service. The diamonds are stunning and I get regularly get compliments. Thank you!
We love reading reports like this. Thank you for sharing!!!
I didn't have any issues what so ever. It was awesome
We try our best to serve and make the process a great experience for our customers! Thank you for sharing your experience with us!!!
WOW - What a ring!! Excellent communication from New World Diamonds. Ring was made to order and delivered to Australia on time as promised. FED EX International was excellent and kept me up to date at all times. Highly recommended ring and company.
We are so glad you love your ring and experience! International shipping is can be challenging at times but it's worth this type of outcome. Thank you for sharing your experience and so glad everything worked out perfectly!!!!
We try hard to reach for excellence in service, glad to hear we hit the mark. Thank you for your time and sharing your experience!
Bought an engagement ring and I had my reservations about buying a diamond ring online but I was blown away when I saw it.
We love hearing this. Thank you for letting us know!
Nice jewelry shipped quickly before it was due
We do our best to get the orders out and we're glad to hear it was better than expected. Thank you!!!
The quickness of the shipping
We do our best to get the orders out and we're glad to hear it was better than expected. Thank you!!!
Stunningly Elegant Buying jewelry is not only time consuming but can be a taxing & lengthy process. I came across NWD on a series of searches on google. I knew I wanted a statement piece knowing it is sourced clean of its origin. I inquired through several companies and none of them took the time to go over in detail to describe their creation process, designs down to helping me narrow down my decisions. I called/emailed on several occasions with NWD agents. Not one time did NWD agents force sell anything. NWD wanted clients to be confident with their purchases and they meant it. NWD is a genuinely honest company. I have seen stores that carry and price simulants as “lab diamonds”. I took a leap of faith with NWD to order a pair of diamond earrings. The earrings arrived and they are well made. The springs have good resistance, the claps hold down tight. Most importantly the stones capture and reflect light elegantly. They are stunningly statement earrings.
This is my second purchase from NWD. The rings are GORGEOUS. The diamonds are exactly as described. The settings are exactly as pictured and well constructed. They were well-packaged for shipping. I have no complaints. Very pleased.
Thank you for being a returning customer, that is a great compliment! We are very happy to hear you love your items. We look forward to serving you again.
I had a custom eternity ring made for my 40th birthday and worked closely with Anji on the order/process. Anji was absolutely fantastic and I couldn’t be happier with the ring. It’s exceeded every expectation. Only problem is now I want to order more jewelry. ;-)
Happy Birthday!!! We are so glad to hear you are happy with your ring and Anji our customer service agent. We'll let her know :)
I’ve always had a grail jewelry desire — a large green diamond. In the world of mined diamonds, affording one is out of reach. Buying a lab-created stone gave me the ability to finally get one. Not only that, but the 2.21 ct oval gem I found at New World Diamond was a blue-green one, as opposed to the yellow/brown green varieties found most often. With a beautiful brilliant cut, it sparkles and sparkles. Furthermore, the setting is elegant and, overall, I couldn’t be happier.
We're so glad to hear you are happy with purchase and it fulfilled a longtime desired piece. Thank you for trusting us! We look forward to serving you again.
Nice quality and shine but not the size I expected from other studs I’ve purchased. I understand diamonds can very by cut and all but I highly recommend you put MM size in description.
Great customer service. I had a special request and they handled it quickly and perfectly!
The wonderful service that I received from the customer service representatives, the quality of the merchandise, my husband loves his ring, and the fast delivery of the ring.
I love the ring I order the lab grown diamonds are beautiful and sparkly!’
Great customer service and a fast turnaround.
Hi. thank you for taking the time to review us and we're very happy to read you loved our customer service and turnaround times.
The selection and ordering process was fairly straight-forward and the customer service was friendly. I had one shipping glitch which was due to a delay by FedEx.
Thank you for sharing. We appreciate our customers and are looking into more shipping methods for them.
The earring looks great. The threading on the stem of the diamond is faulty
I'm sorry to hear of your experience with your stud earring. Unfortunately, years of wearing them can cause the threading on screw back posts to wear down as yours did. If you would like to switch posts to friction back, please reach out to us. [email protected]
Great experience. Found what I was looking for at a great price. Fit perfect on arrival. Highly recommend!
Thanks for sharing and we're really glad you are enjoying your ring. We appreciate you taking the time to review us!
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