I really appreciate Michelle D's help…
I really appreciate Michelle D's help answering my questions. So nice to get such a knowledgeable and helpful rep.
About Nassau Financial Group
Data updated- Website
- nfg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 209 reviews
- Replies to negative
- 100% (1/1)
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About this business
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Is Nassau Financial Group legit?
Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.What people say
I appreciate the assistance
I appreciate the assistance, providing the correct documents and information.
Dawn was my rep
Dawn was my rep. She was very helpful and very personable.
Prompt, knowledgeable, friendly customer service
The representative answered my questions completely. The wait time was minimal.
Great agent!
Shout out to Elizabeth Crandall, who was very personable and extremely helpful during a recent phone contact.
She was well informed
She was well informed, understood what I was trying to do and she help me.
My customer service Rep...Tessa was…
My customer service Rep...Tessa was absolutely perfect.!... I had called the day before and put myself on a call Back. Only to receive a message saying no service available 🤷🏻♂️. Tessa answered All my questions ... politely an professionaly !
i have been charged by this company and…
i have been charged by this company and its been over 2 weeks and no one can tell me what the charge is related too. i have made 2 phone calls lasting over 1 hour only to be told i needed to email support. I have emailed support - no answer for a week and when i did a follow up they requeste me to send them a bank statment. i am an existing customer and i feel they should be able to find a simple bank transaction.
Reply from Nassau Financial Group2026-07-14
Thank you for bringing this to our attention. We apologize for the frustration caused by the unexplained charge and the difficulty you've experienced getting answers. We understand your concerns and appreciate your patience as we work to resolve this matter.
I spoke with Katie to discuss a noted…
I spoke with Katie to discuss a noted past due because of a draft date change. Katie was very kind, professional and helpful in putting me at ease over our draft date change. She also assisted me with other information regarding questions I had about steps to be taken due to our bank being bought out by another bank. She’s a keeper, for sure! Thank you.
Reply from Nassau Financial Group2026-06-10
We are so glad to hear our team provided such a positive and helpful experience. We appreciate you sharing your kind words and valuable feedback with us!
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