Great service Knowledgeable staff
Great service Knowledgeable staff Thank you for the help John Lefton
About Nassau Financial Group
Data updated- Website
- nfg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 209 reviews
- Replies to negative
- 100% (1/1)
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About this business
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Is Nassau Financial Group legit?
Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.What people say
Tessa's kindness and knowledgeable…
Tessa's kindness and knowledgeable expertise was wonderful!!! A breath of fresh air. Thank you for your help through my difficult time.
Debbie was very efficient in her…
Debbie was very efficient in her service and information provided to me on my client needs!!!!
Waited a few minutes to have my call…
Waited a few minutes to have my call answered but when answered the two ladies who helped me were polite, informed and quick in answering and helping me resolve my questions. They were great!!
The customer service I had was very…
The customer service I had was very helpful and knowledgeable.
Elizabeth C was very helpful when I had…
Elizabeth C was very helpful when I had trouble changing to my new address and updating my telephone number.
The person that I spoke with was…perfection!
The person that I spoke with was knowledgeable, patient, resourceful, polite, courteous and extremely helpful.
Reply from Nassau Financial Group2026-07-27
We're delighted to hear that our team member was so knowledgeable, patient, and helpful during your interaction. We appreciate you sharing your positive experience.
Excellent customer service provided by…
Excellent customer service provided by Elizabeth.
Call back system worked well so didn’t…
Call back system worked well so didn’t need to stay on the phone endlessly. Agent was polite, capable and efficient.
Reply from Nassau Financial Group2026-07-27
Thank you for sharing your experience! It's great to know the callback system worked smoothly and that you received friendly, efficient support.
Quick answer from a very pleasant and…
Quick answer from a very pleasant and friendly assistant.
Elizabeth was very helpful with my…
Elizabeth was very helpful with my question
She was very pleasant and knowledgeable…
She was very pleasant and knowledgeable and helped answer my questions
John did a thorough job in answering my…
John did a thorough job in answering my questions. Very professional and sincere.
Hannah was so helpful
Hannah was so helpful, polite, and kind
Reply from Nassau Financial Group2026-07-27
We're so happy to hear about your positive experience! We appreciate you sharing your kind words about Hannah.
Great knowledge customer service &…
Great knowledge customer service & timely action!
Very Helpful
MaryGrace was very helpful in explaining and answering the concerns I had. My all was answered immediately, I did not have to wait on hold or receive a call back.
Reply from Nassau Financial Group2026-07-27
Thank you for the wonderful review! We are delighted to hear that MaryGrace was able to assist you promptly and ensure all of your concerns were fully addressed. Providing knowledgeable, efficient service is always our goal, and we're pleased we were able to deliver a positive experience.
Elizabeth Crandall was very helpful and patient …
Elizabeth Crandall was very professional, helpful, calm, and patient and dealing with my situation. She spoke very clearly where I could understand everything that she said it truly helped due to my being heart of hearing. I’m hopeful that I can complete the information so that we can expedite this claim.
The representative i spoke with was…knowledgeable
The representative i spoke with was very knowledgeable and curteous. She ordered the illustration and hopefully it will be coming soon.
The person I spoke with was very polite…
The person I spoke with was very polite and answered all of my questions. I didn't wait long for my call to be answered.
Dawn helped me resolve a customer issue…
Dawn helped me resolve a customer issue by researching possible solutions and implementing the best alternative for my client.
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