Very Pleasant to talk to and very…
Very Pleasant to talk to and very helpful. Thank You
About Nassau Financial Group
Data updated- Website
- nfg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 209 reviews
- Replies to negative
- 100% (1/1)
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About this business
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Is Nassau Financial Group legit?
Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.What people say
Jasmine was fabulous
Jasmine was fabulous. She's very knowledgeable and explained to me in a way I could understand what was what.
Reply from Nassau Financial Group2026-08-05
We're so pleased to hear that Jasmine was knowledgeable and explained everything clearly, making it easy for you to understand. We appreciate your positive feedback!
She was kind and helped to relieve my…
She was kind and helped to relieve my anxiety
She was knowledgeable and very helpful
Helpful customer service
Elizabeth, my service representative, was helpful. She walked me through the process clearly, answered questioned I had, and was pleasant.
Joann Jones is the best
Joann Jones is the best. She was very helpful and pleasent. Great Asset for Nassau Life. Please do not let her go away. Great Customer service she provided. Thanks
Tessa was very friendly and helpful
Tessa was very friendly and helpful. She was knowledgeable regarding my questions.
Customer Service Reps
Julie was patient, quick to respond, knowledgeable, and not leave out "funny"! I appreciate all your agents. Great teamwork. I have had the opportunity to speak with Hannah, Kathy, Debbie and Michelle, along with Julie in the recent 6 weeks all with great professionalism towards me both as a client and an agent's assistant. Kudos to all!
Reply from Nassau Financial Group2026-08-05
We are so happy to hear about your positive experience with our team members. It is wonderful to know that our agents provided you with such professional and helpful service. We truly appreciate your kind words and your recognition of their efforts.
Handled very professionally and easy !
The onlyperson that I actually got…
The onlyperson that I actually got answers.
Jasmine was very quick to help with my…
Jasmine was very quick to help with my requests and provide the answers and information that I needed to be able to help my client.
Kathy got the job done.
Ava at Nassau Re-Life has been so…
Ava at Nassau Re-Life has been so helpful. We had issues with our financial advisor (he was from another company) and needed help ironing out the issues he caused. Ava went above and beyond to help us. We spoke on many occasions that spanned over a month and she was always so polite and we never felt rushed. She was able to sort out the mistakes our financial advisor made and helped us get back on track. Thank you Ava!!
The phone conversation went extremely…
The phone conversation went extremely easy
Ava was an angel
Ava was an angel. She knew I had a family emergency and she went out of her way to help me. I can never thank her enough. She is an asset to your company. I gave her a virtual hug.
Truly makes my day when Elizabeth C
Truly makes my day when Elizabeth C. Picks up on the other end. She's such a pleasure to deal with and knows everything so well. Best in class for sure!!!!
Rep was professional and answered my…
Rep was professional and answered my question. If documents sent to me had this info - would have prevented call.
She was very helpful in getting solution to my problem
She was very helpful in getting solution to my issue
Elizabeth Crandall is what makes the…
Elizabeth Crandall is what makes the experience 5 Stars. She is friendly, polite, and helpful. Thank You!
Joann J - excellent service
Joann J told me exactly what was happening with my claim and sent me the missing form and went over the completion of the form when I asked. She was so informative and helpful- excellent excellent service! N Grist
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