Nassau Financial Group

Very helpful

Very helpful. Thank you Elite!!!!!!!

Deanna was very professional

Deanna was very professional and helpful. Deanna helped me understand the impacts of the court ordered rehabilitation on my account.

Attentive to details

Very polite and attentive to details

Update address greataddress update assistance

Update address great assistance

The representative was friendly

The representative was friendly, cordial, professional and helpful. She took care of my request in a very expeditious manner. Dennis M. and Lilia M.

Mary Grace Was Worth the Wait!

The wait time was longer than I expected, but once I spoke with Mary Grace, I was very pleased. She was polite, friendly, and seemed personally invested in helping me get the answers to my questions. I think she represents your company very well and some sort of recognition like a spot bonus is in order..

My service representative by the name…

My service representative by the name of Cathy has provided me excellent service and information, she was extremely knowledgeable, I appreciate her patience, she answered all the questions in a professional manner. She made my experience under a stressful hardship more comfortable. Thank you so much Cathy.

Katie was friendly and professional

Katie was friendly and professional! I had some difficulty getting the right number to get my question answer and she knew right away the issue and perfectly explained the issue! Because she was so helpful I asked one more question about Phoenix stock (my policy was originally Phoenix) which was not her department (or company) but still gave me a number to call to follow up on that too! Katie is amazing! I wish there were more customer service reps like her! Thx

Your phone person in customer service

Your phone person in customer service. Today it was angel z And yesterday it was Hailey Both work.an so helpful. They were patient and understanding Took the time to explain everything I needed and answered allmy questions thoroughly Amazing kind and we shared. Giggle. You keep hiring exceptional people like these woman. Thanks

knowledgeable representatives …

I was able to reach a representative quickly and explain my concerns. The representative explained the situation, confirmed the account status which eased my concerns.

Finally got results !!

After calling for four weeks, I finally got Kathy on the phone and she was efficient. She checked on my Hardship claim and finally was able to help me and clear things up. My paperwork have been sitting there for over a month and and Kathy finally finally got the correct answers for me for Customer Service with stellar!!!!

Both Dawn and Elizabeth were excellent…

Both Dawn and Elizabeth were excellent communicators, were very knowledgeable of the product and servicing issues and were very pleasant to deal with!

So very glad that the AI at the front…

So very glad that the AI at the front end collected just what data was needed and then directed me to a human right away!! Please keep it that way!

John was patient and thorough walking…

John was patient and thorough walking me through the steps I needed to perform to get me the answers I wanted.

needed information on 2 policies and…

needed information on 2 policies and received all info in minutes. very pleasant rep to deal with

Friendly and knowledgeable customer…

Friendly and knowledgeable customer representative.

I was able to speak to someone with out…

I was able to speak to someone with out a long wait. I spoke to Dawn And to Elizabeth they were pleasant and helpful answered my concerns. Very professional. I Spoke with Dawn on 7-21-26 and to Elizabeth on 8-3-26. Alice M. Fodor

She did a great job.

Howard ZuckerbergUnited States · Verified · Experienced 2026-08-03 · Posted 2026-08-03

Representative was very courteous

Representative was very courteous, professional and knowledgable.

Elizabeth is excellent

Elizabeth is excellent! She helped me understand all my questions I asked.