Nassau Financial Group

Elizabeth was very helpful and answered…

Elizabeth was very helpful and answered all my questions. Customer Service is very important to me when I need information, and she had a gracious attitude and was patient with me as well.

Questions answered with understanding…

Questions answered with understanding and resolved.

Cathy was the consummate professional

Cathy was the consummate professional. She handled my initial frustration at not getting the correct inforce ledger (since June 4th) and then was able to request the specifics of what I need to see. She could not have been better!

It was wonderful speaking with…

It was wonderful speaking with Elizabeth, she was so helpful and patience with me. I truly appreciate her personal touch she gave to me.

Elizabeth is very helpful and always a…

Elizabeth is very helpful and always a pleasure to speak with.

I’m clueless…she’s WONDERFUL!!!

Your representative helped a clueless lady and was polite, kind, friendly and most of all, patient, explaining and answering all of my questions.

Praise for Dawn and Elizabeth's Exceptional Support

I would like to recognize two outstanding customer service experiences my mother and I recently had with Nassau. Last week, my mother spoke with Dawn regarding an invoice she had received in error. Dawn was incredibly patient, knowledgeable, and took the time to clearly explain the situation, ensuring my mother fully understood everything and confirming the bill was sent in error. Her professionalism and kindness made what could have been a stressful experience much easier. Today, my mother and I needed assistance completing the Certification & Acknowledgement of Trust Agreement to update her trust information. We had the pleasure of working with Elizabeth, who was equally exceptional. She patiently stayed on the phone with us, carefully walking us through each section of the form to ensure it was completed accurately. Her willingness to take the time to guide us every step of the way was truly appreciated. Exceptional customer service has become increasingly rare, which makes experiences like these stand out even more. Both Dawn and Elizabeth went above and beyond to provide outstanding support, demonstrating patience, professionalism, and genuine care for their customers. They are EXCELLENT representatives of Nassau, and I wanted to make sure their exceptional service was recognized. Please extend my sincere appreciation to both Dawn and Elizabeth for making what could have been complicated situations straightforward and stress-free.

Elizabeth Crandall was very helpful in…

Elizabeth Crandall was very helpful in assisting us .

Your Rep Elizabeth Crandall was very…

Your Rep Elizabeth Crandall was very helpful in explaining my question

Great Agent

Agent was quick to understand what was needed and was very responsive in providing the necessary information

The recent passing of my wife.

She was very considerate of my emotional condition, stemming from my wife's recent passing. She was professional in listening to my requests and then explaining what needed to be done. It was a pleasure working with her.

Very knowledgeable

Very knowledgeable, helpful, professional associate.

Representative Barb being patient and…

Representative Barb being patient and helpful.

Great customer service

Katie was very helpful and answered all of my questions.

All the phone agents were very helpful…

All the phone agents were very helpful and knowledgeable.

Elizabeth Crandall was VERY HELPFUL IN…

Elizabeth Crandall was VERY HELPFUL IN helping me with my questions & getting everything I needed done. She is a Great Asset to Nassau & should never let her go but give her a juicy bonus.

Elizabeth

Elizabeth was knowledgeable and very kind.

Your rep was kind !st class Policy Service Staff member

Your rep was kind, understanding,knowkedegable and made me feel appreciated. I will recomend you very highly because of her. Regards, Lawrence Castillo, CF2

The customer service line is…

The customer service line is understaffed. I was on hold for more than 30 minutes before someone was able to help me. I did not trust the call back option. Further, you do not have a mechanism for auto drafting my payment so if I want to pay I need to do it by phone or by check. If I choose to do my phone I subject to these long wait times. You should consider revising your practice.