Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.Ava did a great job going through everything, I just need to take of the paperwork and we should be good.
We're so glad to hear that everything was thoroughly explained and that you had such a positive experience! We appreciate you sharing your feedback.
Customer service agent was knowledgeable and courteous Always excellent service
Kathy was extremely friendly and very helpful
We're so happy to hear about your positive experience with our team member. We truly appreciate your kind words.
Katie was terrific. Pleasant, interested in helping deal with a matter regarding our policy, expedited better than I had expected even. Patient as well.
Ava was very helpful. She went out of her way for me. I am eternally grateful to her.
Excellent, knowledgeable service
Customer service (Dawn H) was friendly and knowledgable.
Elizabeth Crandall was not only pleasant but intelligent. Nice to work with a person who can get the job done pleasantly.
Hali was so wonderful! She was friendly, helpful and knowledgeable. She was so patient and walked me through the paperwork that had been giving me fits. Answered all my questions, and I had a lot. She just made the whole experience such a pleasure!! Hali is a treasure!!
Thank you for taking the time to share your experience! We're so glad Hali was there to help.
Camiya is a great asset to your company. She took her time to walk me through each page of my forms to complete my RMD for 2025 & 2026. Her calm demeanor was refreshing and she helped me understand exactly each section on the forms and she was able to dispelled all apprations and fears and completing the forms correctly. Thank you, Janie A Armbruster 08072026
Elizabeth was a real person…. Very friendly & personable, informative and helpful and we chatted a bit and it was so refreshing & enjoyable. Hope I get her again if need help. Sent me downloads right then & I felt confident & comfortable. Thank you so much!!
Elizabeth was very very helpful and she provided the information I needed in a timeline and courteous manner
The 2 representatives I spoke to are very helpful and have all the patience to answer all my concern .
Kathy was very helpful to me - she was patient and helped to give me information that would be helpful to me. Her explanations were to the point and of much assistance. Thank you. It’s great talking to a “real” person.
Excellent service, professional and knowledgeable
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