A confusing process for a PHL…
A confusing process for a PHL Withdrawal Request was resolved. Your Nassau agent explained everything and answered all my questions.
About Nassau Financial Group
Data updated- Website
- nfg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 209 reviews
- Replies to negative
- 100% (1/1)
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About this business
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Is Nassau Financial Group legit?
Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service was great
Friendly and helpful
The person that helped me had quick access to info.
Barb V was very helpful
Barb V was very helpful - however I have been requesting the information I finally received since June 4th
Laurie and her team at Nassau always…
Laurie and her team at Nassau always strive to provide best-in-class customer service. Every interaction is handled with professionalism, responsiveness, and a genuine commitment to their clients. Their dedication to excellence makes Nassau a company I can confidently recommend.
The representative I spoke to was very…
The representative I spoke to was very helpful, respectful, and responsive.
Elizabeth was awesome and helped me…
Elizabeth was awesome and helped me with every question I had for her. Nassau should be grateful for her positive attitude and wonderful demeanor.
DID NASSAU RECEIVE MY PAYMENT?
I CALLED TO MAKE SURE NASSUA RE GOT MY LAST PAYMENT. I LEFT MY NUMBER & DAWN CALLED ME BACK. I SPOKE TO DAWN, VERY NICE LADY, SHE ANSWERED ALL MY QUESTIONS & GAVE ME GOOD INFORMATION. I'M ALL SET. THANK YOU SO MUCH.
Excellent customer service
Dawn was professional, knowledgeable and helpful. She listened actively and answered our questions clearly and thoughtfully. Dawn is a valuable asset to the Nassau brand.
Katie was great
Katie was great! Made everything so easy. Emailed the forms filled them out and in the mail within minutes. Easiest of all my transfers from one bank to the new bank for automatic drafts. Thank you Katie
Met a great employee of Nassau
I talked to a professional, knowledgeable, patient associate. I can’t say enough. She made the whole process of what I needed simple. THANKS
I am a senior citizen and sometimes…
I am a senior citizen and sometimes forms are overwhelming. Customer service helped me step by step. The rep was kind, patient and did not rush me. I am thankful.
Christina was great!
Christina was personable but also professional Al and knowledgeable. Took care of my issue right away
Elizabeth was very knowledge and…
Elizabeth was very knowledge and professional answering all my questions.
Helpful
Helpful, professional and polite wanting to assist and answer your questions
She gave me a full understanding of how…
She gave me a full understanding of how to fix the investments,
Talk about a joy to experience
Talk about a joy to experience, Nassau and Laurie G raise the bar every call. They are a hard act to follow.
She was very knowledgeable and she…
She was very knowledgeable and she helped me finally get my account to open. She was so darn helpful. She walked me through the whole thing. It was not exactly easy to get my account opened. I think, after having spoken with two other staff members before her, that she is the best person you have on staff. She knew exactly how to help me.
The call back worked well and Brenda…
The call back worked well and Brenda took care of my concerns
Friendly
Friendly, knowledgeable service. Ease of task completion on my end.
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