the agent that i talked to helped me by…
the agent that i talked to helped me by answering all my questions making sure i understood her answers . she was very pleasant .
About Nassau Financial Group
Data updated- Website
- nfg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 209 reviews
- Replies to negative
- 100% (1/1)
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About this business
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Written by the business, not verified by us.Is Nassau Financial Group legit?
Nassau Financial Group (nfg.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and deeply knowledgeable when walking them through complicated paperwork. People truly appreciate the warm, polite, and personal touch provided by representatives who always take the extra time to listen carefully and explain everything thoroughly. Some reviewers were not happy with the lengthy wait times and delays required to finally reach a support agent on the phone. Other individuals also mentioned experiencing frustrating delays or feeling that earlier contacts were rushed and unhelpful before speaking with a better representative.
Auto-generated from all reviews of this business. For reference only.What people say
Elizabeth was extremely helpful !
Polite
Polite, knowledgeable, patient. I’m 81 and appreciate excellent service
Debbie had great customer service and…
Debbie had great customer service and was very helpful.
The person I spoke with was friendly…
The person I spoke with was friendly and very helpful.
The Insurance Service Representative…
The Insurance Service Representative was very pleasant to work with, courteous and knowledgable. She was able to get us what we needed.
JOANN WAS SMARTER AND SHE SOLVED IT!!
I WAS BEING THE THIRD TIME TO SOLVE THE SAME PROBLEM. ACTUAL I CALLED JOANN ON THE FOURTH TIME BECAUSE SHE SEEMED TO BE
The representative was professional
The representative was professional, patient, and helpful. Thanks for cheerfully helping me to fill out 13 pages of forms correctly.
Julie was very informative and pleasant…
Julie was very informative and pleasant to talk to .
Thank you Debbie Duda
Thank you Debbie Duda! Your prompt and expert customer communication service made the experience perfect. Also, thank you for completely explaining all information! It made our day. Sincerely, Michael and Pamela Smith
This representative was respectful
This representative was respectful, knowledgable and very well manner. We finally were able to successfully detemine why may bank refused to pay the check I cashed. You had made a mistake and issued it twice and I did not catch it. I was wrong cause I found where the bank had paid the check already. My error. For the life of me, I can't remember her name but she is from Tenn having move 15 years +- from upstate New York. I also thank you for not having a bunch of chat bots. Nothing like someone with 26 years experience to solve a problem. Thank you
Elizabeth is profesional
Elizabeth is profesional, very helpful with information needed. She explained my benefits and assited me with the completion of the insurance clainm form. She is compassionate, took time to listen to me and made me feel at ease. Thank you Nassau for providing professional help and thank you Elizaberrh.
Great service
Nothing, Great service
Elizabeth was very helpful
Elizabeth was very helpful, worked quickly and answered the questions that I had.
The short time it took to take care of…
The short time it took to take care of the issue. The customer service rep was very professional and pleasant.
Debbie Duda was warm and helpful she…
Debbie Duda was warm and helpful she answered all my questions quickly and sent resources and information needed promptly and accurately.
Reply from Nassau Financial Group2026-08-05
We're so glad to hear that Debbie was warm, helpful, and promptly provided you with the information and resources you needed. We appreciate your kind words!
Elizabeth was very professional
Elizabeth was very professional, it wasn’t the stiff type of professional, it was the kind of laid-back professional time anyway she was awesome. Help me out and kept me from bawling my eyes out cause she got me back my insurance and that just it was a blessing from God. Thank you again for Elizabeth for all you did.
Reply from Nassau Financial Group2026-08-05
We're so glad to hear that Elizabeth was able to provide such wonderful assistance and make a difficult situation much easier for you. It's truly rewarding to know that her support made such a positive impact. Thank you for sharing your kind words.
MaryGrace S
MaryGrace S - the rep is excellent, patience, full of energy answered everything I asked. Thank you MaryGrace for explained to me my concerns.
Great customer service with no AI agent…
Great customer service with no AI agent redirecting a call for simple questions
Customer service is the best
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