We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
Written by the business, not verified by us.OMTech (omtech.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the machines powerful and capable of delivering professional results for various crafting and engraving projects. People often appreciate the helpful customer support team and the prompt assistance provided when minor mechanical issues arise. Some reviewers were not happy with the frustratingly slow response times, communication barriers, and unexpected delivery delays. Customers also noted that technical support can occasionally be completely unresponsive and difficult to reach when facing complex hardware problems. A few individuals reported receiving damaged items or dealing with frustrating equipment failures shortly after setting up their machines.
Auto-generated from all reviews of this business. For reference only.What made me purchase OMTech's MF1220-50-50W CO2 LASER ENGRAVER CUTTING MACHINE is the abundance of users on YouTube, actual users who demo products. I believe anything I need to learn or do has a person who has already done it and explains on YouTube or Forums. Plus they point out the features of product applied to their demo.
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