OMTech

Fast shipping

Fast shipping. Product as described. Sent user manual immediately after purchase.

OmTech is great

OmTech is great, website is so user friendly, I have an OmTech 50w Fiber laser and absolutely love it. These are going to be my go to from now on, just starting my business and I plan on buying either a 80w or 100w Co2 laser next. Keep up the awesome work guys!!!

customer service actually calls back,

Definite value for the price!

I got my K40 laser engraver delivered and it it was easy to get started. I ended up having to realign the gantry because it was off square with the rails by 3/8 of an inch across the 14 inches. After that I realigned the laser and been making signs and tags every since. Seems to be a great quality machine. Definitely value for the price!

Trevortljstudio.comUnited States · 1 review · Verified · Experienced 2024-10-18 · Posted 2024-11-01

The laser and equipment provided has been great

The laser and equipment provided has function well and as described. One package went missing in transit. That was resolved quickly and without stress witha replacement

Ramon VargasUnited States · 1 review · Experienced 2024-09-06 · Posted 2024-10-22

Waste of Money – Unreliable and Flimsy, OMTECH

I bought an OMTech CO2 laser machine, and it’s nothing but a pile of poorly built, unreliable garbage. The machine’s mechanical structure is constantly falling apart, with parts breaking or malfunctioning after just a few uses. The whole product feels cheaply made – it’s clear that OMTech is just reselling low-quality Chinese machines under a fake “American” brand name. Their customer service is just as bad as their product. Whoever pick up the phone call cant even speak proper English, I tried reaching out after multiple breakdowns, but they were slow to respond and offered no real solutions. It’s clear they don’t care about their customers once they’ve made the sale. If you’re considering buying from OMTech, save yourself the hassle – you’re better off getting a more reputable brand. These machines are just eBay-junk that’ll leave you frustrated and out of pocket.

J TUnited States · 1 review · Experienced 2024-10-14 · Posted 2024-10-20

I purchased a new laser and water…

I purchased a new laser and water chiller about 3 months ago. Their customer support can be lacking but they are somewhat responsive. My water chiller died nearly a week ago and I've been attempting to get some information on what I can troubleshoot, if anything. In multiple emails they don't actually tell me anything to check with the exception of checking the coils for a leak. They proceed to tell me I can take it to an HVAC company, get them to fix and refill the unit and they will reimburse me. This unit is less than 3 months old mind you. If I were to do that, my local HVAC company is booking 2-3 weeks out. That means I'm out of a working machine for close to a month. I've asked about the warranty and refund policy on the last few emails and they do not bother to respond to those questions. I'm well aware of their warranty, I just want it refunded at this point so I can purchase a unit that is quality. After speaking to a few people, they've had similar stories and I'm not convinced I will be getting that refund. Unfortunately I'm forced to put them on blast until they honor their warranty.

Harvey MatyasUnited States · 1 review · Experienced 2024-10-16 · Posted 2024-10-17

I order 4 laser patterns from OMTech

I order 4 patterns from OMTech. I received 1 out of my 4 patterns. When I notified them of this, I was immediately sent the other patterns. They then followed up to make sure that I was satisified with the patterns. There tech support is great. I will definitely tell my friends about them.

Ashleigh SmithUnited States · 1 review · Experienced 2024-10-15 · Posted 2024-10-16

Omtech Polar 50w

I absolutely love my polar. It works great, cuts through wood and acrylic like butter. Great value for the price.

Always you responding to the email

David FrazierUnited States · 3 reviews · Experienced 2024-09-28 · Posted 2024-09-28

Not happy

Not happy with refurbished fibre laser. Does not function as it should

Awesome Customer Service

Awesome, customer service. Everyone was super helpful and super nice and were able to help immediately.

I’m digging it

I’m digging it. It really helped me step up my game.

He was very helpful

He was very helpful. I'm not the smartest guy but he got me where I needed to be with my laser alignment and explained it in a way to where I'm confident in being able to do it on my own now. 5 Stars and multiple high fives to my guy.

Gemaly SilvaUnited States · 1 review · Experienced 2024-08-29 · Posted 2024-08-30

I am very satisfied with my new Omtech…

I am very satisfied with my new Omtech AF2038 60w laser machine! It arrived super quickly, and the customer service has been excellent. I had a small issue with the chiller at first, but they resolved it right away. The machine is working great, and we are still learning, having moved on from our previous laser (GW) to embark on this new experience. I hope it will be very productive!

William ShedakerUnited States · 2 reviews · Experienced 2024-08-30 · Posted 2024-08-30

GREAT MACHINE…

I've had my 80 watt machine for over a year & a half now & I absolutely love it. It worked out of the crate and was easy to set up. It is set up in my basement. I've had no issues with the machine so I can't speak to how their tech support is. (If I ever had to use their tech support and it was satisfactory, I'd give them a 5-star rating) I've added a few upgrades such as: new exhaust, camera, new air assist, & interior lights. Everything is working great. I believe in this machine so much that I've become a demo room host for OMTech machines so that I can share my experiences and pleasure that I have had with the machine with potential laser purchasers. This has been a very worthwhile investment. I highly recommend this company for anyone thinking of purchasing a laser machine.

John DavisUnited States · 1 review · Experienced 2024-08-23 · Posted 2024-08-23

Thanks for the files I have had one of…

Thanks for the files I have had one of your 80 watt lasers for a while it's still going strong

Purchased 2028 100w

Purchased 2028 100w. Received broken laser tube which was replaced with no issue. Service is good response time is fair. Three main issues with with lase mech. 1; noway to stop oder as none of the doors or lid seal. 1/8 inch or larger gaps. no seals on pass thru slots. 2; no camera on laser. For the price of the system you would expeck a camera. 3; Honeycomb Working Table is totally useless to to me. It is so rough it scratches It scrtches acryic and wood projects.

Absolute junk

Absolute junk. Never worked out of the box. Some of the issues "may" have been caused by damage in shipment but the company refuses to assist with any replacement. They keep asking for videos of the internal workings of the product which can't even be sent via the method they are asking, Email. Junk Junk Junk. I believe they are "running out the clock" to get past the 30 day return window. They have stated they cant replace it because it is now "used". Terrible product and terrible company. I would give negative star if that were possible. Components seem to be cheap chinese poor quality junk.

I received my product ASAP