We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
Written by the business, not verified by us.OMTech (omtech.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the machines powerful and capable of delivering professional results for various crafting and engraving projects. People often appreciate the helpful customer support team and the prompt assistance provided when minor mechanical issues arise. Some reviewers were not happy with the frustratingly slow response times, communication barriers, and unexpected delivery delays. Customers also noted that technical support can occasionally be completely unresponsive and difficult to reach when facing complex hardware problems. A few individuals reported receiving damaged items or dealing with frustrating equipment failures shortly after setting up their machines.
Auto-generated from all reviews of this business. For reference only.Customer service responded quickly and deliver my part in a timely manner
Thank you so much for taking the time to leave a review, George! We truly appreciate your feedback and thank you for your patronage. Please reach out to us should you ever need any assistance. Our US based representatives are available M-F 8am-5:30pm pst. Respectfully, OMTech.com Customer Service Team
I’ve been dealing with Omtech for months now. I wrote a previous review but yet the saga continues. After my laser was stolen from the street (omtech did not require signature, driver left in road), omtech did offer to send me a new laser. I was very excited and was going to pull my review on this site. However when the laser got here, one of the belts was broken. I thought I needed a replacement so I contacted omtech who said the belt was out of stock and would need a month to send a new one. I was able to feed the broken belt through the machine using a plastic bit of garbage and was able to secure it back in place. I then used the laser for all of about 6 hours and one night I hear a loud pop coming from the machine. The laser stopped firing out of nowhere. Was using under totally normal circumstances. I contacted omtech and they said they would need me to test the capacitor to see if it’s the tube or the power supply that stopped working. They asked me to hook a resistor up to the machine to check the power supply (I am not an electrician. I am a crafter). I did not have the resistor. It was supposed to come with machine and did not. Had to wait another 5 days to get resistor. Luckily my husband vaguely knew how to test it, but first, omtech sent instructions for the wrong machine and then they sent us instructions that were upside down. After super sketchy handling of high voltage wires and reading from our upside down computer l, we found that it was the power supply to the laser that failed. We went to omtech website and found this replacement was out of stock too. I ordered this laser almost 4 months ago and still do not have a working laser. Its honestly comical how bad this is at this point.
Hello Mae! I am so sorry that you are continuing to have issues with your machine. As I stated in response to your previous review, I am trying to locate your order number with omtech.com but do not see anything under the name provided. Did you order directly via OMTech.com, or was it via Amazon or eBay? I have also sent you two separate requests directly. Please respond to the latest request. Respectfully, OMTech.com Customer Service Team
I love their marking spray product, but it is so expensive on Amazon. Buying it from their website is way cheaper, but delivery can take up to 3 weeks in my experience.
Hello Drew! Thank you so much for the feedback. We are happy that you are enjoying our Metal Laser Marking Spray. Anytime an accessory is ordered directly from our website, it will take 24-48 business hours to process and ship. Shipping can take between 5 and 7 business days, depending on your location. We truly apologize if you experienced a delay. Thank you again for the valuable feedback. It is greatly appreciated as well as your patronage. Respectfully, OMTech Customer Service Team
Very good learning fast even though I have not previous even touched a laser. wish it had a camera
Thank you so much for your review! We are happy you enjoy your laser and find it easy to use. If you are interested in a camera for your machine, you can look for a compatible one for our machines at lightburn.com. Thank you for choosing OMTech. Respectfully, OMTech Customer Service
One day after setup it stopped working. The laser isn’t firing. Support via email so far. Keep in mind if something goes wrong theirs no service repair man coming to your door.
Hello Cheryl! Thank you so much for the feedback. Please note that anytime a machine is purchased via OMTech.com, customers will receive two complimentary Virtual Technical Support sessions with our Senior Technicians. They can help with setup and troubleshooting. We are also available to help 24 hours a day via email, chat, and over the phone. Our US-based Technical Support team is also available Monday through Friday, 8 a.m. to 5 p.m. PST. Respectfully, OMTech Customer Service
I’m buying my second OMTech laser now. My first machine has been running nonstop, and when the fan started making noise, the support team immediately sent me a replacement completely free of charge. They even included clear instructions on how to install it. The customer service is outstanding. My business is growing, and I’m confident OMTech is the right equipment supplier for me.
Product shipped and arrived very fast. It was what I needed and I will order again in the future.
The service has been great so far. I have 3 omtech lasers so far. I have an 30w split fiber,55wpolar plus, and an 80w 2028AF. I enjoy working with all of them, however, I do have some recommendations. I wish the polar plus had a red dot on the laser so you could see the exact location of the laser. Also, I do wish it was more portable, which is what I was looking for. The 80w laser works great, however it is a little cumbersome to switch over to the rotary attachment, because you can't see the plug that you need to plug into. I just wish it was set up like your polar plus is for rotary work. One more suggestion. It would be great if you had a 40w IR laser with a conveyor and pass through in your product line.. Please do not take my suggestions as negative comments, it is meant for your information to improve your products.
I have had no issues with my machine at all. I am pretty tech savvy, so I didn't find it hard to setup. I'm very happy with my purchase!
Recently purchased the AF2820-60 and I am absolutely in love with this machine. The fine details that this machine can cut is just amazing and mind blowing.
I had three questions that were all answered immediately. I will most likely be purchasing a machine soon.
We had an issue with the autofocus. Phone support was great. I’m pretty handy, so they sent me the replacement part promptly with instructions. The laser now works like a champ.
The lasers I purchased from OMTech have worked great! There have been a few minor issues, but I have been able to figure them out quickly. Almost always I have found it is something that I have done wrong. The only negative feedback I have is the loyalty program. It has said for over a year “Coming soon”. We are by staff they do not know anything about when or what it will be. The descriptions of the loyalty program sound great, but when? Very frustrating
Ran into a couple little issues involved in a crack tube. But the staff an omtech, pulled through nicely after using the machine. It's a very smooth operation. I'm glad I made the choice. I just wish the problems that arrived weren't there. So far I would recommend
Bought the machine 1 year ago. Have only been able to use it a very few times. Can NEVER get the focus correct. Gave up and bought 3 new X-Tool lasers instead. They all have auto focus. Now, Omtech comes out with the very same machine as the one I purchased with autofocus. I'm stuck with a dead rock.
Thank you for being an Omtech customer. We see you have some issues regarding your machine. Our techs will be more than happy to help answer all your questions. Please contact us at [email protected] or our customer support team at [email protected] we're also available by phone at (949)438-4949 during the business hours of 8:00AM - 5:00PM PST Monday-Friday. Thank you for your support.
I've been asked twice to leave a review for my order despite not receiving it yet so unfortunately it's not good. This is the timeline of your truly shocking service FROM EVRI We've got it 15:45 - Mon Jun 02 We've collected your parcel - YOU PROCESSED MY ORDER SAME DAY SO I THOUGH EXCELLENT I'LL GET IT SOON - HOW WRONG COULD I BE 03:29 - Wed Jun 04 We're processing your parcel at our hub 11:04 - Thu Jun 05 Your parcel is at our local depot and on its way to you 07:14 - Fri Jun 06 Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day 07:14 - Fri Jun 06 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU EVRI MONDAY AND TUESDAY OR DO THEY JUST BLANTANTLY LIE 14:20 - Fri Jun 06 Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB? 14:02 - Mon Jun 09 We're processing your parcel at our hub On it's way 06:38 - Wed Jun 04 We've got your parcel and We're processing it for you 04:21 - Thu Jun 05 Your parcel is at the delivery depot and we'll let you know when it's out for delivery 15:30 - Mon Jun 09 We've got your parcel and We're processing it for you 05:29 - Tue Jun 10 Your parcel is at the delivery depot and we'll let you know when it's out for delivery On it's way 10:42 - Thu Jun 05 Your parcel is on its way to you today - OH NO IT ISN'T 10:44 - Thu Jun 05 This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN 4 DAYS FOR EVRI TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT? Update on your delivery 10:27 - Wed Jun 11 Your local courier will deliver your parcel between 10:30 and 12:30 today 11:32 - Wed Jun 11 We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTE This was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from you. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We had an urgent large order that needs to be dispatched by Friday 13th. Your support team were aware of this and agreed to send a replacement out if my part hadn't arrived by Tuesday 10th. True to their word Tuesday came and they arranged for a new order to be raised. Great we thought they'll send it next day delivery as they know we urgently need the part. Oh no they've dispatched it via Yodel who are worse than Evri who say that delivery normally takes 3-7 days, although there may be occasional delays due to the carrier's high volume of orders. My question to Omtech is simple, if you value your reputation and value your customers why do you use two of the worse courier services in the UK? We're planning on buying two new laser machines next month when we move into new premises, Omtech were at the top of our list. Sadly now you not even being considered. If you cut costs on courier services, what else are you cutting costs on. The money you spend on marketing your products has been let down by your delivery.
Hello Steve, We truly apologies for your experience. We have requested more information from you so we can review your order and further assistance. Thank you Omtechlaser Customer Service.
So what made me choose your product is the company i used to work for had a OmTech pro 2440 which was having issues i called describe the problems and i wasn't even the person that purchased the product but tech support went above and beyond to help me having no previous laser experience needless to say i felt overwhelmed but the customer support was amazing so when it was time to purchase a laser i knew which company had won my business and now i can't wait to upgrade and get a bigger format thank you for an amazing product and amazing service
Total trash Company. After having the machine for a month it never worked a day. Tech support have no clue about fixing the issue. The machine did not come with any set up instructions or videos (not even on YouTube or their site). I ordered a machine with a powered z axis which it came without and when the laser was turned on it would shut down the machine. I scheduled a zoom meeting to point out the issue and after 10 mins after the meeting was to start is when the tech came on to say we will send you a new machine, to which I declined. After asking for a return I was told it would be picked up on Monday, so I took the day off this is now Thursday. Todays email is saying I need to provide a forklift to get it on the truck.
Hello Jamaican Bird, We truly apologize for your experiences with our company. A request for more information has been submitted so we can locate your order and service tickets. We look forward to your response so we can provide further assistance with the return issue. Thank you! OMTechLaser Customer Support
Hello Oleksii, Please accept our sincere apologies for the delay. We have reached out to you via email with your order status. We look forward to hearing from you. Thank you! OMTechLaser Customer Support
I’m very new to the laser community. Honestly had zero idea on how to operate or do anything but within 2 days I was cutting test designs for my new shop. A week later now I feel like a laser operator now. It was super easy to learn. Once you stumble across something you adjust it once and then you got it. I didn’t read the manual. I just watched youtube videos and chatgpt will be your bestfriend getting thru the bumps in the road. Shipping was also amazing. It was very secured. If you dont think the laser will fit in your house, the legs detach making it be able to fit thru anything doorway. High recommend using a furniture dolly to move thru your house! All in all its been a great experience from ordering to shipping to setup to operating.
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