We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
Written by the business, not verified by us.OMTech (omtech.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the machines powerful and capable of delivering professional results for various crafting and engraving projects. People often appreciate the helpful customer support team and the prompt assistance provided when minor mechanical issues arise. Some reviewers were not happy with the frustratingly slow response times, communication barriers, and unexpected delivery delays. Customers also noted that technical support can occasionally be completely unresponsive and difficult to reach when facing complex hardware problems. A few individuals reported receiving damaged items or dealing with frustrating equipment failures shortly after setting up their machines.
Auto-generated from all reviews of this business. For reference only.The support team has definitely gone above and beyond. They resolved a mishap that occured quickly and professionally. Not only did they email me but they also had a representative call to help with the situation. In a day in age where it is so frustrating to have to deal with AI support bots, it was very reassuring to be able to speak to a human being!
The representative was empathetic and understood my needs.
EXCELLENT COMPANY TO WORK WITH, GREAT EQUIPMENT AND SERVICE
Easy to order answered all of questions. Now that I have the machine they still answer all of my questions. They are professional on the phone. I have no idea why I have not traded up sooner!!
Ordered on 3/12/25 received it on the 15th and found that the power cord was wrong called and was told they needed a picture so sent pictures and was advised they would send a replacement also found they didn’t ship the rotary tool so reached out the next morning and was told “we will send one out” about a week goes by and the rotary shows but no cord. So I went and bought a cord and started setting up the laser after using it for two hours started having issues which come to find out the power supply was bad😡 so another call for a replacement. So after that I was supposed to receive a shipping label which I didn’t so another call…when the support person said I’ll see if I can get a hold of whoever issues the label..I said what does that even mean! Please get a supervisor…once I got through it took 3 mins to get the label. So on to the replacement unit after waiting 5 more days I get it setup only to find this unit was faulty as well (over heating) so back on the phone which it was my intention to get a refund but after taking with the support team he convinced me to give them another chance….and they could get a replacement right out if I let them put a credit card hold on my card..if it gets me to get it faster sure…..so that wasn’t true…so all they did was create a shipping label that fedex hasn’t picked up yet🤦🏻♂️ sent an email trying to find out what was going on to get a reply saying I’ll see if I can find out. I really can’t be the only one who has gone through this. I’m sure I’m missing some more issues I’ve had with them but it’s so frustrating!
Hello Daniel, Please accept our sincere apologies for any inconvenience. We truly tried to provide the best services throughout the situation, but understand 2 exchanges are not ideal and can hold up production. We do appreciate your time and patience with our exchange process and policies. A brand new laser arrived for you on 4/3/2025, and we will follow up with you to make sure everything is running smoothly. Thank you! OMTechLaser Customer Support
Brandon never gave up, he worked with me to find the root cause of the problem.
Ordered a laser that was in stock according to online website. They allowed me to pay in full. Next day I received email saying my unit was a presale unit and that it would be about a month before they get it. I asked them then to do right and upgrade to a machine that was truely in stock. They weren’t willing to do anything but 100 credit . They are refunding my money but time is money and 100 dollars doesn’t cover30 days of no laser. Sorry we will not be doing business with Omtech lasers.
Hello Robert We sincerely apologize for any inconvenience. Omtech is working on improving all aspects of services and appreciates your feedback. We will use this situation as a learning experience to better assist our guests. Thank you! OMTechLaser Customer Support
The overall service was great. I was able to get my laser back up and running. The speed of the communication was terrible. Only one or two emails in the middle of the night mad for a extremely slow experience that took way longer than it should have.
Pre-sale: Quick answers to my questions Shipping: Fast, Good tracking, Good Packaging Price / Performance: Very good
i wrote a email, showing a video that my machine was incomplete, and i was literally ignored by your costumer service agent kathy.
Hello Dann, We appreciate your feedback and apologize for the inconvenience. Our customer service team is working swiftly to resolve your issue with parts replacement. We appreciate the opportunity to fulfill your warranty and provide better service. We look forward to your review of our services soon. Thank you! OMTechLaser Customer Support
Fast delivery on my fiber laser. It was easy to set-up and operate!
your web site is hard to navigate. I tried to download one of the free designs and never got it to work. make it easier and more understandable.
Hello Charles, We appreciate your feedback. Our operation team works daily on the website making improvements to ensure our guests have the best shopping experience. Our sincerest apologies for any inconvenience. Thank you! OMTechLaser Customer Support
So have had my Polar going on a year. There have been some small issues, nothing major in that time. I should add I bought a returned unit that was in good shape. 6 months warranty. When getting it there are upgrades that need to be made and some that just make using it better and easier. Things I think shouldn't have upped the price that much if they came out of the box. Those are the red dot, controller panel, and better designed lens holder. Air assist leaves a lot to desire so that could have been better also. They also unknown why put the ammeter in the back under the moving tube so you really can't see it. Why ????? Overall tho its cut and engraved good. Support has been okay. Nothing to hold a parade for. Its email and its slow and aggravating with the back and forth and sometimes they request really stupid stuff. Whether its a stall tatic or lost in translation who knows but they. Would I recommend it, yea.
I felt listen to and they strived really hard to make sure they understood my issue. And then when I didn't truly understand what I was supposed to be doing they re-clarified to make sure that I understood what I needed to do on my end. Some of the best customer service that I've ever had if I'm going to be completely honest!
First I would like to thank the team for postponing my call a couple of times. I ended up figuring out the issue on my own but I did gain some wonderful insight from Edward. He answered all my questions no matter how mundane. Thank you
Excellent customer service, speedy response and delivery of my order made all the difference in the world. As a small business, OMTech really came through for me and I couldn't be happier with my experience.
The K40 was packed so you could drop it off the Empire State Building and it still work. All the documents were great and explained how to hook up everything. All is working great
We ordered replacement tube various times and everything single time it arrives broken. When you call to ask to use a different form of shipment or if they are send the package overnight because of our urgency they say no. It is worst company and product!!!
Hello Lina, We apologize for any inconvenience when it comes to our policies and producers. We usually do not offer overnight/2nd-day air shipments for laser tubes, as the carriers usually handle the item in a manner that breaks the laser tube. As of `11/27/2024 our CS escalation team is handling your request for immediate resolve. Thank you! OMTechLaser Customer Support
Buy Omtech laser products! I purchased a K40 and have been very satisfied with their support!! 2 yrs after my initial purchase, still going
WHAT ARE YOU TALKING ABOUT??? I DIDN"T BUY YOUR MACHINE!!!
Hello Sam, We apologize for any inconvenience. Please note our system will only invite guests to leave a review who have purchased from us. Our sincere apologies again for any confusion. Thank you! OMTechLaser Customer Support
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