Very good service
Very good service. High quality products. The InTempConnect platform is a bit tricky to use and learn could be more intuitive
Health & Medical
Write a reviewHOBO Data Loggers & InTemp Monitoring Solutions
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100 reviews
About HOBO Data Loggers & InTemp Monitoring Solutions
Data updated- Website
- onsetcomp.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 10 reviews
- Replies to negative
- 83% (5/6)
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About this business
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
Written by the business, not verified by us.Is HOBO Data Loggers & InTemp Monitoring Solutions legit?
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Excellent Service
This is my second experience with them, and they are consistently courteous, and products are shipped quickly. This particular experience I had to return an item and exchange it for another, and the process was much smoother than I thought it would be. Onset is great!
Good service
Good service, prompt shipment.
Technical sales support during…
Technical sales support during ordering. I experienced online purchase with my credit card. I called Hobo Tech Support and he walked me through my order. Afterwards, he assisted me with using my MX1104 data logger.
First
First, the "I am not a robot" function did not work so I could not make the purchase online. I tried several times over multiple days. This has happened before. I called and Christopher Butler was understanding and very helpful taking the order online. Five stars for Christopher. Two stars for the web manager.
Phone app for HOBO datalogger should be…
Phone app for HOBO datalogger should be backward compatible to older model phones. All other apps I use work well, but the tech told me that play store requires them to update the app to only meet newer phone standards. Makes no sense.
Reply from HOBO Data Loggers & InTemp Monitoring Solutions2025-10-24
Thank you for reaching out and sharing your concerns. Generally speaking, the HC app can be installed on phones running the two latest operating systems for both iOS and Android. To ensure we address your specific situation, we’ll have one of our representatives reach out to you directly to assist with troubleshooting and confirm compatibility for your device. Thank you for your patience. We look forward to resolving this quickly.
Brett and Andrew are fantastic
Brett and Andrew are fantastic. Their knowledge, kindness and quick response time has kept us sticking with Onset as new technological innovations rapidly evolve. Thank you!
New products to meet the changing work force. An example would be Bluetooth loggers
One word Andrew. We have been ordering with Andrew for the last few years and he has been great at recommending products and supporting them after the sale.
Cable not included
The communications cable was not included. I wish that was clearer from the description. Now I have to wait two extra days for the cable.
Reply from HOBO Data Loggers & InTemp Monitoring Solutions2025-10-14
I’m sorry to hear about your experience, and thank you for taking the time to share your feedback. We try to include all critical details in the “Important Information” section of the product page, but we understand this can sometimes be overlooked. We’ll work with our web development team to explore ways to make this information more visible and improve the overall experience. If you need any assistance with your new data logger, please don’t hesitate to reach out.
Onset ignored a request for help in choosing a product
Now one would have thought that emailing a company to get help in choosing one of their products would elicit a prompt reply, but no, not with Onset. I emailed twice, and have had no reply in over two weeks. Apart from being just discourteous, it makes little business sense. If they can't be bothered to reply to a request for help in choosing a product, just imagine what customer support might be like! Very disappointing; I shall take my business elsewhere. 6 Oct 2025 Update: Despite the reply from Onset, still not heard anything from their supplier! Confirms my earlier decision to go elsewhere.
Reply from HOBO Data Loggers & InTemp Monitoring Solutions2025-09-04
We sincerely apologize for the poor experience you’ve had and understand your frustration. Please know that your requests were shared with our channel partner for the UK, and all follow-up and support will be handled directly by them. A member of the direct HOBO team will be reaching out to you shortly to ensure you are connected with our channel partner and receive the support you need. We are truly sorry for the inconvenience this has caused and appreciate your patience as we work to resolve this.
Lost in shipping before delivery. Onset quick to resolve.
When the shipping company lost the package, Onset sent out a replacement order immediately at no extra cost.
Delay in getting replacement equipment…
Delay in getting replacement equipment and RMO Otherwise great service
Fast delivery of all our instruments
We ordered 3 different instruments, and all were delivered fast with everything arriving in good condition.
Continuing World Class Products and Service
I have been using your products for the last 25 years in both my everyday job of finding energy savings as well as a college professor in the energy management courses I teach. These devices NEVER disappoint. The service is also world class, answering any and all questions that come up. Keep up the great work (and thanks again Elton). Ed Baker
Ease of replacement
I love that I can order the replacement, have it come in, and then mail the old one back out without having a lapse in monitoring. I am leery of sending out my new(er) logger for the replacement, but the above ease makes it more appealing. As for basic training of the logger, there could be improvement on the training guides as they are not as intuitive as they could be. Trying to search a specific need, such as changing a battery and how to relaunch your logger, is hard to find and often confusing to others trying to do this independently.
Easy ordering
Easy ordering, great product.
Easy to order and delivered quickly
It's quick and easy to order equipment
It's quick and easy to order equipment, there's swift verification of receipt of the order and information about when it ships. And the equipment is first rate.
Super speedy shipping
Shipped super fast! Great service!
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