Packola

Designing my box was extremely easy

Designing my box was extremely easy! The process was quick and I was happy with the results.

Really great customer service and happy…

Really great customer service and happy with my product

My custom boxes elevated my business…

My custom boxes elevated my business big time! Very fast turnaround and great quality. Love them!

Mark LindowUnited States · 1 review · Experienced 2024-09-01 · Posted 2024-11-18

50 custom boxes

Used the design feature on the website and it was very easy. However, I wanted the colors reversed with a design I had, so I emailed them and very quickly they modified my design (within a day). When ordered I got an update on deliver time, and in the end the product arrived a week early. The product was as advertised and as expected. Overall great experience.

Rep just hung up phone line

Excellent Customer Service

I will be back thanks to the excellent customer service from Brandy. She was answered my specific questions with a real response, not just a vague statement and/or hyperlink.

I've been impressed with the quality

I've been impressed with the quality, the design tools, the live chat for questions, and most especially, the customer service including via phone. They really came through for me when I had an issue. Will definitely use in the future!

The boxes are low quality

Easy to use and fast

Easy to use and fast. Great product quality!

Samantha V was amazing!!!

Samantha V was amazing! She was thorough and talented and went above and beyond to fix the issues I had with my proof and then actually approved upon what I had done and made my artwork line up better. I was worried about the costs of these boxes but Samantha made all the difference because she felt like a built in artist for my very small brand which was amazing!

Packola Does It Right,

The experience working with the wonderful people of Packola was as expected: Enjoyable. They go above and beyond to provide an excellent product, timeline, service, and are always patient and courteous. When I need quality and worry-free production of my custom projects, they exceed expectations on all fronts. Thank you Packola! Marvin Luetkehans

Megan WellsUnited States · 1 review · Experienced 2024-04-03 · Posted 2024-04-04

Great place to order mailer boxes!

The customer service at Packola is great. They have helped me make my design perfect, accomodate changes, and walked me through ordering my first mailer boxes. The box itself is gorgeous and printed beautifully.

customerUnited States · 3 reviews · Experienced 2024-03-04 · Posted 2024-04-02

Unsatisfied Customer

The sample box I ordered was thin, torn and was difficult putting it together. I paid 31.00 for a cheap box. I would like to get a full refund.

Treated me like a queen, although my order was small

Even with our small order - I felt like I had a personal designer working for me! They noticed an issue with our logos not looking as crisp and clear as possible, so they put up with me tracking them down over a two week period, being very patient and never made me feel bad about all the time it was taking. I work with a lot of online printing companies, and would recommend Packola for anything you need!

Tully MooreUnited States · 1 review · Experienced 2023-12-23 · Posted 2024-01-31

Ordered a single customized box for a…

Ordered a single customized box for a client holiday gift. Everything looked great! The only reason for 4 stars is that the box came assembled and contained within a shipping box that was literally just big enough to fit the assembled custom box. Not knowing this upon receipt, I used a key to cut the tape to the shipping box and lightly cut the custom box. Wasn't all too noticeable, but I'm just glad I didn't use a box cutter to open the shipping box, as if I had, the custom box would have been cut deeply across the top and ruined.

What's a Vector Victor?

We wanted as box and did not know anything about artwork prep, so what looked good to us was actually a low res version the friendly and helpful customer service department notified us that we need a vector file. What the heck is a vector file? but with their help we figured it out and got a great proof. they turned what could have been a disaster into a great experience and we are grateful!

Great first experience

For the process of setting up, their Accounts Payable and Customer Care were very communicative and followed up with me. The boxes arrived quickly and were perfect for what we needed. I like the ability to edit items for further orders and the variety of colors to use.

Helped me with my account and replace…

Helped me with my account and replace my third major order, in a friendly professional manner. Thank you

Very user friendly and helpful staff if you run into any issues with box creation

We all make mistakes

We all make mistakes, and it's nice to know that if you make a mistake ordering the wrong size custom designed box, you can contact customer service and a genuinely nice person will help you. My order was canceled, a new order was placed. When I stated I didn't want to wait for store credit for the first order, they went ahead and issued me a refund. Great service!