Packola

Nathan was a BIG help!

Nathan was a BIG help, once again! I have had to change the quantity on this order two times and both times Nathan helped accomplish this. He was very pleasant and efficient and got the job done! Thank you!

A little expensive but otherwise great!

Great fast service

Great, fast and accurate as usual

Overall an excellent experience!

Overall an excellent experience! Customer service was especially helpful to me. I called twice for help and had the best service. I received help with every step since this was my first time purchasing custom boxes. The cost of the boxes was less than any other company I looked into and the order was processed faster than any place else as well so I could easily meet my very tight deadline. The boxes arrived the exact day I was quoted. The boxes are beautiful, the printing is perfect and the size is exact. I will use your company from now on for all our promotional boxes!

Alex MoralesUnited States · 1 review · Experienced 2023-09-13 · Posted 2023-09-13

Took my payment for an order and when…

Took my payment for an order and when the product was due, they said they never received payment and haven’t began production. Payment was made on the same day the order was originally processed (how else would an order even be created if not with payment?) but they said due to a system error they failed to link my payment to my order. Order was due in the next 3 days, their solution was to charge me for rush printing which still took 6-8 business days and charge me for an expedited shipping. Took ZERO accountability of their own errors and left me, the customer, with four lost weeks that my small business cannot afford to wait for. Pricing means nothing when you cannot deliver on your promises and much less when your customer service does not mean actually servicing the customer. ZERO stars if possible.

Cody NicksonUnited States · 4 reviews · Experienced 2023-08-30 · Posted 2023-08-30

Their print is terrible

Their print is terrible. It's grainy, not the right color. I have tried to work with them but they are difficult to work with.

The production time estimated was less…

The production time estimated was less than actual time spent to produce and ship. Receiving my order sooner than expected helped for me to plan ahead for marketing purposes!

Happy Customer

Great customer service and high quality performance.

easy to work with

easy to work with. Waiting to see the final product!

Slow Turnaround of Proof

Designing the box was easy and awesome. The proof they first sent was BAD (wrong colors and design) and the 2nd only came after I had to call them twice. Not sure yet about final product quality b/c I have not gotten them. I do feel like they sent LOTS of asks for reviews like this.

Packola does the best custom boxes…

Packola does the best custom boxes money can buy! :)

Not a company I would trust with my…

Not a company I would trust with my business again. Order tissue custom tissue paper from them over a month ago. It was supposed to be delivered 3 weeks ago and there’s still nothing going on with my case. They called and promised me a new date for delivery and they even failed on that one. I never bother leaving reviews but when it comes to business operations I think it’s important. 0/5 Stars.

Customer Service

I had a question on a proof and they provided a quick resolution.

Pretty good experience

Pretty good experience. They are very responsive and quick.

Spend hours trying to perfect my box

Spend hours trying to perfect my box. It was impossible to prevent bleeding onto another side. Employees were unable to help. HIGHLY do not recommend.

Will order again!

Mike SUnited States · 1 review · Experienced 2023-04-24 · Posted 2023-05-24

HORRIBLE EXPERIENCE!

HORRIBLE EXPERIENCE!! Boxes were not cut right so wouldnt even fold into a box, been waiting over 45 days for a refund that is still in processing. ABSOLUTLY HORRIBLE Customer Service. WOULD NEVER RECOMEND THIS COMPANY TO ANYONE!!!!!

Bad Customer Service

I have been a customer for over 2 years; was very upset with my last shipment. Boxes were defective and compensation offered was inadequate. Will use another vendor going forward; very disappointed in how they handled a situation in which they provided a defective product.

Bad Customer Service

Placed an order, it said 2 weeks shipping, it's been over a month, they sent a nice email apologizing but after that zero communication. still waiting for my order, i have told them to cancel it and refund my money but no one replies, so i am probably out $200 USD. horrible customer service, stay away.

Ease of design and rapid receipt of my…

Ease of design and rapid receipt of my sample box