Packola (packola.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 5% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-12.
1. I ordered my boxes a week ago and got a proof with errors today, wasting 5 days of production time and pushing my order timeline too far. I couldn't get them in time and had to cancel.
2. The changes made to my order were UNNECESSARY. Your editor should have already been in CMYK, my images were all 300dpi, and there was no need to rotate my design.
3. If your design editor were not garbage, and your team so slow and rude, I'd have continued with my order.
I will never, ever use this company again. And I'm still waiting on my refund return call.
OMG, they are nice and thorough with teaching moments to help you feel confident!
OMG, the female service person was so delicate, patient, thorough and patient with me as I wanted to pay for a sample to be shipped prior to printing. She updated my cart manually to assist and explained very well. I learned and grew in this call and so grateful!
This company has absolutely horrible customer service. I ordered from them before and had a great experience. I received my box order and the flaps will not work on about half of my order. I spent 3 hours on the chat and got nowhere. They made me send many photos, videos of me putting the box together and it not working and they still told me I am doing it wrong. I know how to put a box together it is not that hard. A manager was supposed to call me, never did. I had to spend hours and hours of my life trying to fix this. I gave up and decided to cut my losses. Don't order from them.
Artists we’re quick to make suggested edits and gave prompt feedback about image resolution. Also offered a PDF proof, so that I could approve or reject their edits to artwork.
Good customer service, easy-to-use design mechanics, and great prices. I like that you can order boxes with custom dimensions and in a customized amount—this meant Packola met my needs better than most other companies offering similar services. The customization mechanic would benefit from an undo and crop button, however, and I wish there was a place to input a different billing address at checkout. Overall, four stars!
Easy application applying your desired craft, customer service is patient, courteous, professional, and willing to give you many options to edit your designs if, for any reason, you'd like to edit before the final approval is made. In my case, I needed to edit my design once more before giving the green light to acceptance. The package came as expected with no issues, and by far, I am happy with the mailer box, how sturdy it is, and most importantly, how detailed it came out as described. Easy to set up, and I look forward to ordering more for my business. Thank you all!
Ordering online works well and is easily done. Still need to be able to ship our boxes to our UPS or FED-X account and not able to... need to save money... overall experience very good.
Packola customer service is abysmal. We waited (2) days before following up via email on our proof request (no response). The following day, we called them only to be told there was an issue with our artwork.
We used their design tool to produce the artwork so I'm not even sure how that is possible.
Anyways, after being transferred multiple times by their CS department, we were told the news. If you guarantee proofs within (1) business day, why wouldn't you notify us there was an issue with the artwork?
We gave them what they requested and they never confirmed receipt, still never provided proofs, and requested we pay an additional $200 for rush print to make our timeline.
Save yourself some time and a migraine and go with someone else. We cancelled the order.
After going back and forth with them about needing a vector image for “better quality”, I decided to create in their system. It’s a shiny cheap looking box and the color is streaky. Wont be order boxes through them
Whiter, Brighter & More Durable Than Their Competitors' Boxes
I love the 3D creator view. Such a nice way to "see" what your box is going to look like. I LOVE that it was easy to call and quickly chat on the phone with a knowledgable team member. I could go on and on.... but I will leave you with this.. I've sampled many boxes, and our Packola box is much whiter, brighter and nore durable than their competitors' boxes. Pretty fast turnaround time too.
Box Genie
UPrinting
ComplianceSigns.com
Paper Tube Co.
Merchloop
360onlineprint
CloudTalk
Dialpad