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Partsology

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201 reviews

4.2201 reviews
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About Partsology

Data updated
Website
partsology.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (36/36)
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About this business

Engine Parts for Cars and Trucks. Free Next Day Delivery and Easy Experience!

Is Partsology legit?

Partsology (partsology.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention the extremely fast delivery times, noting that packages often arrive right on time or even the very next day. People really love the user-friendly website layout, highly affordable prices, and the remarkable ease of locating the correct components for their vehicles. Some reviewers were not happy with receiving incorrect items, missing parts, or experiencing occasional fulfillment issues with their orders. Others also noted that certain mechanical components lacked proper manufacturing standards, resulting in replacement parts that failed to fit correctly or broke prematurely.

Auto-generated from all reviews of this business. For reference only.

What people say

it was a normal delivery and with the…

it was a normal delivery and with the weather I wasn't expecting it to be super fast.

Reply from Partsology2026-02-12

Hi, Chrissy. We appreciate your feedback. Despite the weather, we have put in a great effort to ensure the delivery of the package with no delays. However, we appreciate your understanding of the weather conditions, and we are grateful for your preference. We look forward to hearing from you soon.

The gentleman on the phone got a refund…

The gentleman on the phone got a refund for me because the wrong parts were sent and the new ones were sent right away

Reply from Partsology2026-02-10

Hi, Todd. Thank you so much for your feedback. It makes us really happy to know that our customer service team was able to solve the matter accordingly and quickly. Thank you so much for your preference. We look forward to continuing to do business with you.

Ordered part midday and it arrived next…

Ordered part midday and it arrived next day! Great price and great quality. Will buy from them again.

Reply from Partsology2026-02-05

Hi, Chris. We are happy to know that your parts arrived as fast as we offer. Remember that if you placed an order before 3 PM your local time, you would receive it the next business day. Thank you so much for your preference, and we look forward to continuing to do business with you.

Unfulfilled order.

called to verify parts were in stock and told they are. I placed the order and then got a email a day later that only part of the order was shipped. It would have been better to know that part of the order wasn't available. I don't like to be lied to.....

Reply from Partsology2026-02-05

Hi, Charles. We are truly sorry to hear about this. Unfortunately, the size you requested for that item was out of stock, as you mentioned, and we are truly sorry about the misunderstanding with the stock check. We appreciate your feedback, and we will work harder to improve and avoid this type of issue. We understand how important it is to be completely sure that the part you need is available to be purchased. Once again, we are sorry for the inconvenience; however, we appreciate your preference. We look forward to continuing to do business with you.

Super fast shipping

Super fast shipping, excellent customer service, accurate parts

Reply from Partsology2026-02-05

Hi, Dustin. Thank you for your feedback. We are truly happy to know that you were pleased with our customer service team and our shipping method. Thank you for your preference, and we look forward to continuing to do business with you.

I bought your product

I bought your product, you sent it to the wrong address, and you still haven't refunded my money or sent me the correct item. I'm at a loss, and you haven't given me any explanation.

Reply from Partsology2026-02-05

Hi, Tiago. We are sorry you feel this way and for the inconvenience with your order. As we have confirmed, the address entered by you in your order was the correct address, and the one that the carrier delivered the package to is the same address. However, to help you with this matter, we submitted a claim with the carrier for an investigation to be opened. Unfortunately, we need to wait for their resolution in order to be able to issue a refund or a replacement. As mentioned in the emails we have shared with you, this may take up to 8 business days because the investigation depends only on the carrier; we are not able to meddle with that process. We are sorry you feel this way, but we appreciate your patience.

solution to problem was of no help

solution to problem was of no help. I ordered another set of rings my expense no help from you

Reply from Partsology2026-02-04

Hi, Keith We are truly sorry for the inconvenience that you encountered with your order. According to our records, a replacement was requested for your order, which should be arriving between today and tomorrow. We appreciate that you contacted us so we could assist you with this matter and provide you with a solution. We understand that only one piston ring arrived damaged; however, a new complete set of piston rings has been sent. We truly hope to hear from you soon. Please note that it was never our intention to cause any delays or issues in the repair that you are working on. We appreciate your feedback and look forward to continuing to do business with you.

I received the parts very quickly

I received the parts very quickly. Customer service was amazing. I would definitely use them again.

Reply from Partsology2026-02-04

Hi, Dawn. We appreciate your review. It makes us happy that our customer service team was able to provide you with a great experience and that your order arrived as fast as we promised. We appreciate your preference, and we look forward to continuing to do business with you.

I spent $180.00 and didn't get all my…

I spent $180.00 and didn't get all my parts.

Reply from Partsology2026-01-30

Hi, Patrick. We are sorry to hear you had issues with your order. According to our records, you contacted us regarding missing parts in your order, specifically the lower gasket set. However, as our customer service team let you know several times, the parts you ordered were only a Head gasket set and a head bolt kit. Which means no lower gasket was purchased, which is why you did not receive it. We confirmed with our warehouse that the parts that were ordered were the ones sent, and they were shipped out correctly and in total. We appreciate your understanding. We advise our customers to reach out to us in case they have doubts about any kit they may purchase, to make sure that it is everything they need, or if they need to purchase something else separately. Please note that we value your feedback; it helps us to improve.

Returned my incorrectly ordered part

Returned my incorrectly ordered part: No problec ( except return shipping seemed high). Re ordered and received correct part today. All good. I would appreciate it if, when ordering, I could submit a photo of the correct ( my old used part' instead of confusing part number/ VIN # requested as my vehicle has a crate engine with difficult to verify provenance.

Reply from Partsology2026-01-28

Hi, Gary. Thank you so much for your feedback. We understand and appreciate your request. We advise that for further purchases, you can give us a call with the information you may have on your vehicle so our customer service team can assist you at best of their capabilities. We look forward to continuing to do business with you.

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