Partsology

Hi, Devon. Thanks for the feedback shared. We genuinely wish you had reached out to us beforehand, as you are covered by our warranty. We attempted to contact you today but after our help was offered, the call was ended. You can count on our customer service for the warranty that we offer. We will be more than happy to help and see the best options to assist you.

Hi, Buster. We attempted to contact you regarding your feedback to clarify the concern but were unfortunately unable to reach you. After reviewing your order, we are unable to understand the reason for your feedback regarding the delivery time. The order was placed on Sunday, June 21, when our business was closed. As clearly stated on our website, orders are processed and shipped on business days (Monday through Friday). Your order was shipped on Monday, June 22, the next business day, and according to the tracking information, it was successfully delivered on Tuesday, June 23, meeting the promised next business day delivery without any carrier delays. We appreciate your feedback and thank you for your order.

Hi, Carl. Thank you so much for your kind words. It truly means a lot to us to know that you can count on Partsology to find the parts you need for your vehicle. We work hard to offer a wide selection of quality parts at great prices, so feedback like yours makes our day. Thank you for your trust; we hope we continue doing business with you.

Hi, Raymond. Thank you so much for your wonderful feedback. We are truly happy to hear that your order arrived quickly and that you received exactly what you were looking for. Your recommendation means a lot to us, and knowing you trust Partsology for your vehicles is the greatest compliment we could receive. 🚗️💙️ Thank you for your preference; we look forward to serving you again

Hi, Tristan Thank you very much for your amazing feedback We are happy to hear that the quality, pricing, and shipping exceeded your expectations. It is especially great to know that you found almost everything you needed for your engine in one kit. Thank you for your recommendation and for trusting Partsology.

Hi, Tspeel. We appreciate your feedback. Shipping is always one of our principal priorities, and we ensure that the next business day delivery is completed as offered and expected. It makes us happy that your order was not the exception and that you liked the quality of our parts. We hope we can continue doing business with you.

Hi, Hunter. Thank you very much for your kind feedback. We are truly happy to hear that our shipping service was as expected, arriving on time, and that the parts fit but we regret the difference in the intake valves. You can count on our customer service with the warranty that we offer. We will be more than happy to help you and guide you to solve the situation. We look forward to continue doing business with you.

Hi, Charles. We appreciate your feedback. We are happy to hear how you liked our shipping service; it motivates us to keep doing a great job shipping packages on time to get next-day delivery between business days. We hope we can continue doing business with you.

Hi, Jake. We are sorry to hear about your experience. After reviewing your case, we confirmed that the head gasket set shipped matched the part ordered. However, as our previous agent explained, the engine of your vehicle was a DOHC version, while the order placed was for a SOHC engine, which is why the parts did not fit. Since the incorrect part was ordered, the return shipping was the customer's responsibility and as our agent explained with the return instructions, the return tracking number must be provided once the package has been returned, so we could keep tracking the shipment to identify it and process the refund as soon as it arrived. But after checking our records and conversation, no tracking number for the return was provided. We attempted to contact you to follow up on your feedback but were unable to reach you. At this time, we are unable to locate the shipment. If you provide the tracking number, we will be happy to review the return status and assist you further.

Hi, Mary. Thank you for your kind feedback. We are happy to hear that everything fit perfectly and worked as expected. We look forward to continue doing business with you.

Hi, Linda. Thank you for sharing your experience with us. We are glad we were able to help you find the right parts and resolve the issue with the ones that did not fit. It is also great to hear that your order arrived quickly. We truly appreciate your preference and hope we can hear from you soon.

Hi, William. We are happy to hear that your order arrived quickly and that the parts met your expectation. We truly appreciate your continued trust and support. We look forward to serving you again.

Hi, Shawn. Thank you for sharing your experience and your kind feedback. We are glad to hear that, aside from the incorrect valve, you were satisfied with the quality of the parts and the fast delivery. You can count on us with our warranty, and our customer service more than happy to assist you regarding the wrong valve. We look forward to continue doing business with you.

Hi, David. Thank you so much for sharing the experience you had with us. We are glad to hear how our customer service team was able to help you and how satisfied you are with it, as well as with our shipping service. Both are our priorities for our customers, and we hope we can continue doing business with you soon.

Hi, Stefanie. Thank you so much for your kind feedback. It makes us happy to hear that our customer service team was able to answer all your questions and help you. Customer service is our main priority. We are always happy to help.

Hi, Ebenezer. We are sorry to hear about your experience. After reviewing your order, we confirmed that only the piston rings were available to ship. The pistons were out of stock, so they were refunded before shipment and an email was sent explaining the situation since June 9. We also attempted to contact you today to better understand your concerns and discuss the remaining piston ring to help you and see options. Please feel free to contact us, and we will be glad to assist you.

Hi, Robert. Thank you for your feedback. We are glad to hear you found exactly what you needed. Keeping quality for a reasonable price is always one of our main goals. We hope we can continue doing business with you.

Hi, Wayne. Thank you very much for your feedback! We are glad to hear you were satisfied with our inventory, fast delivery, and competitive pricing. We will continue doing a great job. We look forward to keep doing business with you.

Hi, James. Thank you very much for the feedback shared. We are truly happy to hear that you received your parts on time with the service expected as offered. We do our best every day for our customers to get their packages the next business day. We hope we can continue doing business with you.

Hi, Jeffrey. Thank you so much for your feedback. We understand that the signature requirement can sometimes be an inconvenience to be available during the delivery hours, and we appreciate that you took the time to discuss your experience with us a few moments ago in a call we did to better understand your experience. As explained, for certain orders, a signature is required to help and protect our customers with their purchases. This requirement is disclosed in our policies and is applied to ensure the packages are delivered securely. We appreciate your comments and we will considerate it as we look forward to improving our services.