Great Support Experience
Melissa, our agent, is always responsive - both timely and effective. Back-office support is also responsive. There are no surprises.
About Pavlus Travel
Data updated- Website
- pavlus.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/5)
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About this business
A great group of travel professionals who know the world of cruising and escorted tours. We sell throughout the world with prices lower than those large box stores that route your calls to foreign countries.
Is Pavlus Travel legit?
Pavlus Travel (pavlus.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable, professional, and friendly staff for making vacation planning exceptionally smooth, thorough, and completely stress-free. Many consumers deeply appreciate the prompt communication, reliable support, and wonderful guidance provided during every single step of their journeys. Clients highlight that their agents consistently secure great deals and manage trip details seamlessly. Some reviewers were not happy with delayed communication, mentioning that messages were occasionally left unanswered by customer support agents. A few customers also noted occasional difficulties and frustrating experiences when trying to get urgent booking errors or specific questions resolved quickly.
Auto-generated from all reviews of this business. For reference only.What people say
Pavlus has good offers and good…
Pavlus has good offers and good customer service. They also have a good referral program.
Great Dependable Service
We have used Pavlus Travel for several years and for multiple trips. They are dependable, respond quickly, provide great advice, help us find the best value for our money.
Excellent Travel Agency
Staff is easy to reach and very knowledgeable. Have worked with them (Donna, et al.) on several trips. Perks and rewards for repeat customers are also nice!
Tracey is outstanding
Tracey has been very helpful to us, responsive to our needs, and looking out for our best interests.
More then ten years experience
Over more then ten years, I have worked with two Pavlus agents, currently with Mandy. Both have been superb in finding the best deals and the most perks. Mandy had been an excellent liaison between us and the cruise lines and promptly responds to my frequent calls. This company is everything we could hope for in a travel agency.
We have used Pavlus Travel for over 10…
We have used Pavlus Travel for over 10 years. I have to say that something has changed at this agency. Calls use to be returned and service was fairly good. Most recently we had to wait 3 days for a return call. That is not acceptable when waiting for an answer to a question that would allow us to book a 10 day River Cruise. We also were introducing them to two new clients. Time to move to a different travel agency.
Pavlus takes care of me by attending to…everything !
Pavlus takes care of me by attending to all requirements of my trip. I know I am in good hands. I have a rep but I also have a company supporting all the needs of my booking .
Donna Fortenot is excellent
Donna Fortenot has always been very helpful and knowledgeable.
Great Discount
The only service I use is the discount. However, some representatives in the past have not been around to answer questions. I have a new rep now and she has been great! I only wish that she would have been able to get me a couple of Casino perks! I first used Pavlus in 1984 and continued until present.
Pavlus and my agent Taylor are the BEST
Pavlus and my agent Taylor are the BEST!!! We use them all the time and always get the best price and customer service. She answers the phone and replies to emails without bugging her over and over. This is how working with a travel agent should be. I've used different paople over the years, all over the internet. Many are fine but Pavlus is the best.
Very professional
Our experiences with our agent and with guest relations have all been positive.
Totally disappointed
I have been a regular customer for about 10 years. My first advisor Serena was wonderful. She left and they gave me a new one who has been adequate but this last trip Pavlus blew it. They misspelled my husband’s name on the airline ticket and when I notified her she and the air team told me to get to airport early because they couldn’t fix it. I went over their heads and notified guest services. It was fixed in under 24 hours. I don’t know if it was ineptitude or laziness but I was going to spend almost $20,000 on a vacation. She did call to apologize and told me a manager would call. I’m still waiting on that call. I need a new travel partner.
Pavlus is our go-to travel agency
Pavlus is our go-to travel agency, having used several others in the 50+ years we've been traveling. We've been with Pavlus for about 10 years to book our cruises. The service and responsiveness to questions have been excellent. Best of all, Pavlus issues a partial refund check on the cost of each cruise, which is in addition to any discounts the cruise lines may offer. I know of no other travel agency that does this.
Mandy
Mandy, my agent been so helpful to me since day one. After I booked my tour, the price dropped and she went out of her way to make sure they give me the new discounted fee. Every time I have a question I know I can count on her to respond on timely matter. Than you so much.
Top-notch cruise agency
I’ve used Pavlus Travel and Fia Bauer for quite a few years. They’ve always been helpful, searching for best itineraries, best prices, and best cruise lines. I’m sure that through the years we’ve booked at least a dozen or more cruises with Pavlus. When we recently had a problem with a cruise we had taken around Ireland on Oceania, Oceania wasn’t being particularly generous in compensating us for the problem. Craig Pavlus and Fia Bauer offered to give us financial compensation, which we declined as it wasn’t Pavlus’s fault, it was Oceania’s fault. They are a top-notch company and I highly recommend them!
My Pavlus Experience
I have been using Pavlus Travel for many years. They are responsive, knowledgeable, and very friendly. They always follow up as promised.
timely and accurate service
timely and accurate service Have always received accurate and prompt results/service
We have used Pavlus Travel for many wonderful years
We have used Pavlus Travel for many years and have always had a great experience. Top notch service and results. Highly recommend.
Pavlus Travel helps make planning our…
Pavlus Travel helps make planning our travel seamless. They are always prompt in responding to any of many questions. I highly doubt using there services.
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