Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
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Is pawshake.com legit?
pawshake.com (pawshake.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the website for being extremely intuitive and easy to navigate when searching for local pet sitters to care for their beloved animals. Reviewers frequently state that the staff and sitters provide exceptional care, keeping owners completely informed by sending regular photo and video updates throughout the entire booking.
Some reviewers were not happy with unexpected account deactivations occurring after contacting customer support with questions about their status. A few people also mentioned serious concerns regarding high commission fees and restrictive booking terms imposed on active users.
Auto-generated from all reviews of this business. For reference only.
Yes we found a great petsitter who lived no too far away from us. She came to visit us before we booked her for our holiday in May this year! We liked her so much we booked her for a short break this month (Jan 26)) for my hubby's birthday! Unlike our first experience with independently found petsitters, She was professional, respected our home and kept it clean and tidy!Our dog seemed very calm and happy when we arrived home.She did not message us constantly whilst we were away asking questions either!
I was a Pawshake pet sitter for some time and had no issues with my account. After a period of inactivity, my account was suddenly deactivated without any prior explanation.
I contacted support multiple times. Eventually, they responded claiming they had sent me an email and had not received a reply, and that there was no confirmed booking for the specified dates. They also accused me of asking for or accepting cash, which is strictly forbidden under their user agreement.
This accusation is incorrect — I did reply to their email and provided proof of my response. Despite this, they continue to send the same automated message or stop replying altogether.
Overall, this has been a very unprofessional experience. I would not trust a platform that suspends accounts permanently without clear communication or fair review.
Reply from pawshake.com2026-01-31
Hi Eduarda,
Thank you for sharing your feedback.
We need to clarify several factual inaccuracies in your review.
Your account was not deactivated due to inactivity, nor without explanation. Our team reached out after identifying an off-platform payment discussion in which an owner asked, “Do you want me to book via the app or Revolut you?” and you replied, “Revolut is good for me.” This directly breaches Pawshake’s Terms of Service, which prohibit requesting or accepting payment outside the platform.
This is a business relationship. Pawshake provides advertising, payment processing, customer support, and veterinary coverage for eligible bookings. Attempting to deliberately sidestep platform payments while continuing to benefit from these services is not acceptable.
Regarding communication: our records show that you were contacted about this issue. The claim that no explanation was provided, or that the decision was made arbitrarily, is incorrect.
We ask that reviews remain honest and accurately reflect the situation. Based on the evidence reviewed, Pawshake has decided not to continue this business relationship.
— Pawshake Support
I was a Pawshake pet sitter for two years with great reviews and no issues until my account was suddenly deactivated after a house-sitting job and my $1,800 payout was withheld without explanation. Multiple emails received no response. Only after I threatened legal action did I receive my payout within 30 minutes. Very unprofessional experience. Do not trust them.
Reply from pawshake.com2026-01-29
Nikita Patil,
This review repeats claims that are not accurate, so we need to clarify the facts for readers.
Your account was not deactivated without explanation, and your payout was not withheld arbitrarily. On 21/07/2025, you contacted our team to cancel an upcoming service due to a claimed family emergency, while another booking was already underway over the same dates. Our staff responded sympathetically, asking whether you needed assistance or whether the ongoing service should also be cancelled as well. You did not reply, despite multiple follow-ups. We also contacted the client directly to confirm the booking status.
As a standard safeguard, the payout was temporarily paused until confirmation was received. Once you confirmed in writing that the booking had proceeded, the payout was released immediately in line with our normal process. A review of the email thread shows no mention of legal action, and it is not technically possible for Pawshake to process payouts within 30 minutes, as you claim.
Pawshake pays sitters reliably and consistently. We do, however, remove sitters from the platform when there are repeated issues with communication, reliability, or trust, as these standards are essential to protecting pet owners and other sitters.
We encourage reviews to remain honest and factual. We’re responding publicly so readers have the full context.
— Pawshake Support
I cannot thank Pawshake enough for helping me to find my dogsitter AMELIA. She and her partner treated my dog like their own, he was totally spoilt and was most disgruntled at having to come home with his mum and dad. He loved their house so much that when he went for a second visit he dashed in without a backwards glance. Thank you Amelia and Pawshake, highly recommended!!!
Pawshake is a great for regular or last minute pet sitters
Pawshake is a great way to find either a regular pet sitter or a last minute emergency pet sitter. The website is easy to use, all the profiles are verified and I am always comfortable recommending the site to family and friends.
Easy to navigate the site. Being a first time user found it reassuring with the company. Quick to respond. Our furry kids were very well looked after. Our sitter was so good with the kids. Our oldest cat immediately came downstairs took to Tracy straight away. Will definitely book again when needed.
Kelly went above and beyond. She clearly has a deep love for animals.
Every day I received extensive touch bases with film and photos to reassure that my cat Esmeralda was in very good and most importantly kind hands.
Kaily (dog sitter) was fantastic, she kept me up to date with texts and photos. My dog loved her, and this was the first time she was ever left with a stranger (25.12.25 to 04.01.26). Highly recommend this service!
We were looking for a last minute pet sitter for Christmas period for our lovely dog Anna and we found a wonderful local petsitter. She came home after two weeks happy as ever
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