Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Written by the business, not verified by us.Paycom (paycom.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-25.
Reviewers had a great experience with this company. Customers deeply appreciate the user-friendly platform, noting that it successfully simplifies payroll, time tracking, and daily human resources tasks into a single accessible system. Reviewers frequently mention that the support team and dedicated specialists are consistently responsive, highly knowledgeable, and always willing to assist whenever issues arise. Some people were dissatisfied with certain aspects of customer service and software functionality, mentioning persistent difficulties in reaching representatives quickly or dealing with clumsy setup procedures. A few users also noted that navigating certain features and managing specific administrative updates required extra effort and patience.
Auto-generated from all reviews of this business. For reference only.Love the app and the visibility it provides
Thank you for sharing your enthusiasm for the Paycom app! We're thrilled that it's providing you with the visibility you need to stay on top of your HR and payroll tasks. Our goal is to empower users like you with the tools and insights to manage your workforce with confidence, and we're glad to hear that our app is helping you achieve that.
I’ve worked with PayCom in the past as I collected data for the payroll team but in this role, I’m more hands on as THE payroll analyst for my company. First of all, from an employee side, everything is user friendly on the app. I love that I don’t have to go searching for things. From the employer side, they’ve been so open to suggestions and feedback. I will say, “I wish there was a way to do x, y, z…” and lo and behold, there IS! I had my first virtual training with Aly since I’m new to this position and she was super helpful. I had some new questions for Kenya and she was ready and available to help provide support. I highly recommend.
Niesha, we're thrilled to hear that our mobile app has continued to impress you, including in your new role as payroll analyst! Your feedback is invaluable to us, and we're glad to hear that your dedicated specialist has been responsive to your suggestions and questions. Thank you for taking the time to share your experience and for recommending Paycom to others. We appreciate your 5-star review!
I like Paycom because it is easy to use, and the Paycom specialists are always helpful. If I can't find a solution to a problem, they are always there and willing to be helpful. I know I can always depend on my Paycom specialist to be available when needed.
Marissa, thank you for sharing your positive experience using Paycom. We're glad to hear that our comprehensive and intuitive software has made a significant impact on your organization. Your dedicated specialist is committed to providing world-class support and ensuring that you have a seamless experience with our software. We appreciate your trust in your specialist and are proud to have them as an extension of your team, always ready to help when needed.
Having someone who knows the system in and out to train clients.
We're glad you've had a positive experience with your dedicated specialist who has helped you tailor our solution to meet the needs of your organization. We're committed to continuing to provide dedicated support to help you achieve your goals and maximum ROI. Thank you for your 5-star review!
We have used Paycom as our payroll processor for the past 12+ years. The experience has been wonderful. Professional, accurate and complete support when needed. Software is cutting edge. Feel confident that we are providing our employees with the best payroll solution. Would not consider another company at this point.
We're honored to have been your trusted payroll partner for over 12 years and are thrilled to hear that our software has consistently met your high standards. Your confidence in our ability to provide accurate, complete and professional support is a testament to our commitment to delivering world-class service. We're proud to offer an innovative solution that empowers you to deliver the best possible payroll experience for your employees, and we appreciate your loyalty. Thank you for being a valued client!
We’ve been using Paycom at PCCS for a while now, and it’s really simplified how we handle HR and payroll. Having everything in one place—onboarding, time tracking, payroll—has saved us a ton of time and reduced confusion across departments. Our team especially appreciates the self-service options. It’s easy for staff to check their pay, update info, or request time off without having to go through HR every time. The customer support team is responsive and genuinely helpful. We’d love to see more flexibility with reporting and integrations, but overall, Paycom has been a dependable system that keeps us organized and supports our people-first approach.
Alexa, it's great to hear that Paycom has been a game-changer for your organization, simplifying HR and payroll processes and saving your team valuable time. We're also glad to know that features like Beti® have empowered your staff to take ownership of their HR needs, and that your dedicated specialist has been responsive and helpful. Thank you for your 5-star review!
As the HR Director for our company, transitioning to Paycom was an easy decision. I appreciate how flexible the platform is — we can tailor the experience to fit our specific needs rather than being locked into every module. The implementation process was smooth, and the customer service has been outstanding.
Starla, thank you for sharing your exceptional experience with Paycom. We're thrilled to hear that our implementation process was smooth and that your dedicated specialist has been outstanding. We're committed to understanding your unique needs and delivering personalized support every step of the way. Thank you for your 5-star review!
Easy to use app that makes the every day tasks simple.
Thank you for sharing your 5-star experience with Paycom, Haley! We're thrilled to hear that our mobile app has made your everyday tasks simpler and easier to manage.
I’ve used several HRIS and payroll solutions over the years — including ADP, UKG, and Paychex — and while each system has its strengths, Paycom consistently stands out for its exceptional service and ongoing innovation. Paycom continually updates its platform and genuinely listens to client feedback, which makes a real difference in day-to-day usability. Having payroll, HR, recruitment, employee self-service, and timekeeping all in one place streamlines processes and reduces errors. I’ve now implemented and used Paycom at two different organizations, and in both cases, it has proven to be a reliable, user-friendly, and comprehensive solution. It’s an excellent choice for organizations looking to simplify HR operations while maintaining strong customer support and continual improvement.
Thank you for sharing your world-class experience using Paycom, Mark. At Paycom, we’re dedicated to continuous innovation, driven by our commitment to simplify HR operations and set a new standard for the industry, which has truly set us apart from our competitors. With our full solution automation, data flows seamlessly through a single database, eliminating manual data entry and reducing errors, giving our clients the confidence and precision they need to manage payroll with ease, as seen in your experience. Thank you for your 5-star review!
Greenway Automotive Group has partnered with Paycom since 2019, and our experience has been consistently positive. The platform is user-friendly, efficient, and offers robust features that streamline payroll, timekeeping, benefits administration, and HR management in one place. Their customer support team is responsive and knowledgeable, and we’ve found their technology to be reliable and continuously improving. Overall, Paycom has been a strong, dependable partner in helping us manage our payroll and HR processes effectively.
Janine, it's wonderful to hear that Paycom has helped your organization streamline tasks in HR and payroll, with a consistently positive experience since 2019. We're thrilled that our software has been able to meet your needs, providing a user-friendly and efficient way to manage payroll, time and attendance, benefits and HR in one comprehensive solution. Thank you for acknowledging your dedicated specialist's responsiveness and expertise, as well as the reliability and continuous innovation of our software.
App is so user friendly and great customer service.
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding the Paycom mobile app user-friendly and that your dedicated specialist has been able to provide you with great support. Thank you for your 5-star review!
Paycom’s software and service has helped us to simplify and automate our payroll process.
Brian, it's fantastic to hear that Paycom's software and service have helped you simplify and automate your payroll process, saving you time and reducing errors. By using our single, unified platform, you're able to achieve a seamless payroll experience, from data collection to check distribution. Thank you for partnering with us to simplify payroll and focus on what drives your business forward.
Paycom is a strong payroll platform that is easy to use with great customer service.
LD, thank you for sharing your 5-star experience with Paycom! We are very happy to know that you are finding our solution user-friendly and that your dedicated specialist provides the world-class service you deserve.
Paycom offers an easy-to-use product with a variety of features along with great customer representatives who are knowledgeable and responsive. Employees love the ease of use of the app. With the addition of IWant AI search engine, it's even easier for them to be able to access information they need.
It’s great to see that our combination of user-friendly software and world-class service has made a lasting impression on your organization. We’re thrilled to hear that our single software and your knowledgeable, dedicated specialist have exceeded your expectations, and that your employees love the ease of use of the app. The addition of IWant™ has indeed taken it to the next level, empowering your workforce with instant access to the information they need. Thank you for your 5-star review, Debra!
The Payroll Specialist, Benefits Specialist and pretty much everyone we have dealt with at Paycom are very knowledgeable and helpful with any situations we have come across.....
Carmen, thank you for taking the time to share your 5-star experience with Paycom. We're proud of our team's dedication to providing world-class service, and it's great to know that we've been able to meet your needs. Thank you for choosing Paycom, and we look forward to continuing to support you.
GREAT SUPPORT STAFF ALWAYS SOMEONE TO HELP ON THE PHONE WHEN I NEED IT NEVER WAITING ON A CALL BACK SO I CAN KEEP DOING MY JOB
We're so glad to hear that your dedicated specialist has consistently delivered the level of service you need to keep your work flowing smoothly. We're committed to client satisfaction and providing world-class service to our clients, thank you for your advocacy!
IWant is a great help. When you have a question, and ask, It's there at your fingertips.
Karen, we’re glad to hear that IWant™ has been a helpful resource for you, providing instant access to answers and support at your fingertips. With IWant, our goal is to provide a tool that can quickly find the information you need, eliminating the need for tedious searches. It's great to know that IWant is delivering on this promise and making it easier for you to use our software. Thank you for your 5-star review!
One of the most complete payroll/human resources software programs available. totally awesome to have a dedicated account rep that you can reach fairly easily and actually develop a working relationship with! The new offerings that the company offers as well as accompanying new product training is fantastic. While we do not utilize all aspects of Paycoms enormous range of abilities we do utilize most of it. over the years i have used nearly every major payroll software but Paycom gives you all the scope/tools any company could need and is totally scalable to fit any organization.
Andrea, thank you for taking the time to share your positive experience. We're proud to offer dedicated service, and it's great to hear that you've had a positive experience with your dedicated specialist. Our goal is to provide a software that can grow with your organization, and it sounds like we're delivering on that promise. We're also glad you're finding value in our new tools and webinars- we're committed to continuous innovation and helping our customers get the most out of our solution.
In June, my company decided to leave ADP and conduct business with Paycom. From the beginning, there have been nothing but issues. Not only had Paycom made an error in entering my tax filing status, but to date, they have yet to correct thier ERROR. I am not the only employee struggling with Paycom. There are several other employees who have yet to be paid correctly and several others whose benefit deductions have been mishandled. PAYCOM has clearly demonstrated that they are unable to manage workplaces with various pay scales, multi tier benefit structures and complex scheduling variations. They have very poor customer service and do not respond to employee issues in a timely manner. Just terrible!!!
Marisol, we're confident in our award-winning HR and payroll solution as a fit for your organization and are committed to providing you with world-class service and reliable solutions. We would like to learn more about your experience as it doesn't align with our expectations. We invite you to share your thoughts and feedback with your dedicated specialist, or feel free to reach out to us directly at [email protected].
We received a great product that our employees love and use all the time at a great ROI for our business.
We're thrilled that our product has become an integral part of your employees' daily routines and that you're seeing a strong return on investment. That's exactly what we strive for - delivering a software that benefits both your employees and your business. Thank you for your 5-star review, RJ!
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