Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
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Is Paycom legit?
Paycom (paycom.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers deeply appreciate the user-friendly platform, noting that it successfully simplifies payroll, time tracking, and daily human resources tasks into a single accessible system. Reviewers frequently mention that the support team and dedicated specialists are consistently responsive, highly knowledgeable, and always willing to assist whenever issues arise.
Some people were dissatisfied with certain aspects of customer service and software functionality, mentioning persistent difficulties in reaching representatives quickly or dealing with clumsy setup procedures. A few users also noted that navigating certain features and managing specific administrative updates required extra effort and patience.
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Over the last year and a half, Paycom has become an indispensable tool for our HR operations. We've moved from a primarily paper-based system to a completely digital workflow, and the efficiency gains have been
Paycom handles a wide array of HR functions, from onboarding and benefit enrollment to performance reviews and payroll, all within a single platform.
The system is easy to navigate, making it simple for our team to learn and use effectively.
Reply from Paycom2025-09-22
Alana, we're proud to have played a role in transforming your HR operations from paper-based to digital, and it's great to hear that the results have been significant. Paycom is designed to simplify HR tasks, and it's fantastic to know that it's been easy for your team to learn and use effectively, streamlining processes like onboarding, benefits, performance reviews and payroll. Thank you for your 5-star review!
I like that Paycom is an all-in-one system. I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers
Reply from Paycom2025-09-22
Crystal, it's great to hear that you're experiencing the benefits of a single database with Paycom's comprehensive HR and payroll solution. Our goal is to simplify your workforce management processes, and it sounds like we're delivering on that promise by streamlining tasks across recruiting, onboarding, training, payroll, benefits administration and time and attendance. We're committed to continuous innovation, and it's fantastic to hear that our webinars are helping you stay ahead of the curve.
Like - My dedicated specialist, Cory Lanier and her team provide great customer service. They respond via phone and email promptly.
Dislike - I'm unable to access the courier settings of who and how our checks are delivered. to make changes without having to call. Real waste of time.
I'm unable to receive quarterly CA state payroll reports automatically without having to request them each time.
We have to use an outside broker for our benefits having to do 80% of the work ourselves compared to ADP Workforce.
Reply from Paycom2025-09-22
We're glad to hear that your dedicated specialist has provided you with world-class service, responding promptly to your needs. We encourage you to share your feedback directly with your specialist or share any additional details to [email protected].
For the most part, Paycom has been beneficial. The ability to track my PTO and check paperwork from the documents menu has been very useful. My biggest complaint is the fact that I still have my previous employee account as an option when logging in. This also made it difficult to set up my new work account.
Reply from Paycom2025-09-17
We're thrilled to hear that Paycom has delivered value to you through our time-off tracking and benefits management tools, Zac. Thank you for being an advocate for our software- we're committed to continuing to provide a seamless and efficient experience for users like you.
Tanner, we're thrilled to hear that you're enjoying the simplicity and ease of use of Paycom. With the added power of IWant™, our new innovative command-driven AI engine, you can instantly access your data and get the information you need, exactly when you need it. Thank you for your 5-star review!
Barb and her team continue to help us untangle the opportunities left for us from our predecessors. They are patient and willing to teach us and share best practices
Reply from Paycom2025-08-21
Thank you so much for taking the time to share your kind words about Barb and her team! We're thrilled to hear that they've been able to provide the support and guidance to successfully navigate opportunities with Paycom. We appreciate your feedback and your 5-star review.
Automate, Consolidate, and Ensure Excellence with Paycom
Paycom has allowed us to automate, consolidate, and audit so much of our associate experience. From onboarding to offboarding and the whole cycle in the middle, Paycom has the tools and support we need to get it done painlessly. Coming from a situation with very unsure and inaccessible associate data, tenuous compliance, and generally hands-off approach, it was so nice to have Paycom's customer support team actually care about us and our associates.
Reply from Paycom2025-08-18
Kimberly, we're thrilled to hear that Paycom has been a transformative partner for your organization, automating and streamlining your processes from onboarding to offboarding. It's especially meaningful to us that your dedicated specialist has made a tangible difference, providing the care and attention you and your organization deserve. Thank you for your 5-star review!
The best part of Paycom is their employees! There's not much Paycom can't do with their breadth of services and reporting capabilities, but your lifeline will be your Customer Relations Manager and Payroll Specialist. Both your CRM and PS will do everything to help you succeed.
Reply from Paycom2025-08-07
Rebecca, thank you so much for taking the time to share your 5-star experience with Paycom. We're delighted to know that your dedicated specialist and the extended Paycom team have made such a positive impact on you and your organization. Your feedback is a testament to our dedication to delivering world-class service, and we are excited to continuing to support you!
There is better and timely communication when Paycom wants to make a sale and they are getting a contract signed. As soon as first payroll is complete all bets off and they are on to their next client and the system is not fully operational and there is not walk through. $4k for implementation and it is difficult to get in contact or a get follow up.
Reply from Paycom2025-08-06
We're committed to setting our clients up for long-term success and strive to provide a seamless experience from start to finish. Not only do we aim to make our implementation process as smooth as possible, but we also want to ensure that our clients have a great experience throughout their entire journey. We value your thoughts and feedback, and we'd like the opportunity to learn more about your experience. Please reach out to us directly at [email protected].
Mostly seamless transition from one company to Paycom.
Reply from Paycom2025-07-28
Sandra, we're committed to making implementation as smooth as possible for all our clients and we're glad to hear that your transition to Paycom was seamless. Thank you for your 5-star review!
Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly.
Paycom is one of the few HCM companies out there that actually provides clients with a dedicated support specialist. The software was built by Paycom and is a single proprietary platform unlike other HCM providers. While the cost of Paycom may be a little more than other HCM providers, the extra money is worth having the piece of mind.
Reply from Paycom2025-07-28
Jackie, thank you for sharing your great experience using Paycom. We're thrilled to hear that our HR and payroll software has streamlined your processes and provided you with the peace of mind that comes with knowing your HR operations are automated and running smoothly. By automating manual tasks and freeing up more time for strategic decision-making, we're proud to have helped you unlock the full potential of your business.
Melody, thank you for valuing Paycom's trainings, which help you maximize our HR and payroll software and stay on top of compliance and best practices.
My Paycom specialists have gotten better and better since I've started. My current specialist contacted me to discuss my payroll processes to see if he could help automate or improve it. Sure enough, he found a way to include a set of approximately 40 employees that I was having to add manually to payroll, every two weeks.
Reply from Paycom2025-07-24
Alison, we're thrilled to hear that your dedicated specialist has consistently delivered exceptional service and support, exceeding your expectations. We're committed to providing personalized service and expert guidance, just like your specialist did by proactively identifying opportunities to streamline your payroll processes. Thank you for your 5-star review!
I have been using Paycom for about 4 years now from my previous employer and my current. What makes Paycom great is its easy navigation. The software system is organized and categorized well. I was able to learn the system fast and train others easily when onboarding. Paycom does a great job in enhancing the system and releasing the spotlight videos to show the updates. I feel supported by the representatives when I need assistance and love how I can easily reach them via phone. I appreciate how Paycom accepts constant feedback from their clients to improve and make their software even better.
Reply from Paycom2025-07-17
Brianna, your experience with Paycom has clearly been shaped by our focus on intuitive design and user-friendly interfaces. The fact that you've been able to quickly learn and navigate our software, as well as train others, speaks to the effectiveness of our approach. Our guides and trainings are an important part of our efforts to keep clients informed about new features and enhancements, and we're glad you're finding them valuable. We also appreciate your recognition of your dedicated specialist's commitment to providing world-class service. Thank you for your advocacy online!
Great customer Service and prompt care for all departments.
Reply from Paycom2025-07-14
Lauren, we're glad to hear that your dedicated specialist has exceeded your expectations, providing prompt support for all departments within your organization. This is exactly the kind of world-class service we strive to deliver to all our clients.
Since switching to Paycom in early 2023, our experience has been great! Employees have embraced the self-service portal, and payroll takes half the time it use to. This has significantly reduced the administrative burden on HR and all managers.
Reply from Paycom2025-07-09
Thank you for sharing the positive impact Paycom has had on your HR and payroll processes! We're glad to hear that our Employee Self-Service software has been a hit with your employees and that payroll processing time has been significantly reduced. We're happy to know that our solution has helped alleviate the administrative burden on your HR team and managers, allowing them to focus on more strategic initiatives. We appreciate your business and look forward to continuing to support your organization's success!
I love the service I am receiving with Paycom. It has greatly improved over the past year and a half. Our reps at Paycom stay in touch with us and regularly will go over with us what we have and what is coming out that is new so we are in the know.
Reply from Paycom2025-07-03
Thank you so much for sharing your positive experience with Paycom, Cynthia! We're thrilled to hear that our world-class service has made an impact on you over the past year and a half. It's also great to know your reps continue to stay in touch to check in and and keep you informed about new features and updates. We strive to provide personalized support and keep our customers ahead of the curve with the latest innovations, and it sounds like we are hitting that mark!
Aaron Davis has been an outstanding specialist for our team. He consistently does an excellent job and is supported by a strong, reliable team. If he doesn’t have the answer right away, he makes it a priority to find out. What sets Aaron apart is his proactive communication—he keeps us updated and informed every step of the way, especially when we’re waiting on something. His professionalism and dedication are truly appreciated.
Reply from Paycom2025-07-03
Thank you so much for taking the time to recognize Aaron's world-class service, Tammy! We're thrilled to hear that he's consistently exceeded your expectations with his expertise, proactive communication and dedication to you and your organization. We'll be sure to pass along your kind words to Aaron, and we look forward to continuing to support your organization's success!
PAYCOM IS USER FREINDLY, THE LOOK OF THE SITE IS EASY ON YOUR EYES NOT COFUSING TO NAVIGATE AND WHEN NEEDED HELP IS TIMELY AND EFFECIENT
Reply from Paycom2025-06-25
Patricia, we're thrilled Paycom is delivering a seamless experience for you. With IWant, our new command-driven AI engine, you have instant access to data like employee hours worked or benefits deductions. We invite you to connect with your dedicated specialist to learn more - thank you for your 5-star review!
Paycom has shortened our payroll and HR admin processing time significantly. We've been very pleased with the Applicant Tracking tools and the ease of use of their Payroll platform. We've also been happy with the customer service we've received from Paycom. Would definitely recommend!
Reply from Paycom2025-06-19
Emily, it's great to hear that Paycom has made a significant impact on your payroll and HR operations, saving you valuable time and energy. Our HR and payroll software and Applicant Tracking tools have been designed to provide a seamless and efficient experience, and we're thrilled that they've met your expectations. We're also pleased that your dedicated specialist has delivered the level of support you deserve. By automating and streamlining your payroll and HR processes, we're confident that you're not only improving productivity but also driving a strong return on investment for your organization. We appreciate your advocacy and are grateful for the opportunity to contribute to your success.
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