Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
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Is Paycom legit?
Paycom (paycom.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-25.
What reviewers say
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Reviewers had a great experience with this company. Customers deeply appreciate the user-friendly platform, noting that it successfully simplifies payroll, time tracking, and daily human resources tasks into a single accessible system. Reviewers frequently mention that the support team and dedicated specialists are consistently responsive, highly knowledgeable, and always willing to assist whenever issues arise.
Some people were dissatisfied with certain aspects of customer service and software functionality, mentioning persistent difficulties in reaching representatives quickly or dealing with clumsy setup procedures. A few users also noted that navigating certain features and managing specific administrative updates required extra effort and patience.
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Paycom has made it easier to navigate and help with the basics to continually make payroll easy. I have learned so much about payroll and taxes from their webinars. I have become a better payroll manager because of them.
Reply from Paycom2026-06-23
Thank you for sharing your experience, Lynn! We’re glad to hear Paycom has helped simplify payroll and helped support growth in your role. It’s great to know our webinars have been a valuable resource along the way.
I'm frustrated with the closed Paycom system and inability to integrate with basic technology like microsoft calendar or other video interviewing software.
The customer service is not consistent. Today I was hung up on during a screen share.
Reply from Paycom2026-06-19
Thank you for taking the time to share your feedback. We’d really like to better understand your concerns and where we can improve. Please feel free to share more details at [email protected] so our team can learn more about your experience.
I've attended several of Paycom’s webinars covering new updates, features, and enhancements to their platform, and they have consistently been valuable. The presentations are professional, easy to follow, and packed with practical information.
Paycom offers a wide range of capabilities, so it’s easy to overlook features that could improve efficiency. These webinars do an excellent job of highlighting useful tools and demonstrating how to use them effectively in real-world situations. The training has helped me discover features that save time, streamline processes, and allow me to better support our employees.
When I need additional assistance, I can easily access Paycom’s online resources or reach out to my dedicated representative for support.
Reply from Paycom2026-06-22
Thank you for sharing your experience, Deb! We’re glad to hear the client webinars have been valuable, easy to follow and are helping you get the most out of our software. It’s great to know they’re uncovering features that drive efficiency, support your employees and reflect the dedicated service you’re experiencing firsthand.
The EES is pretty user friendly & there have been no complaints from staff using the mobile app.
Reply from Paycom2026-06-22
Thank you for sharing your experience, Jacky! We’re glad to hear that Employee Self‑Service® is easy to use and that your team is having a smooth experience with the Paycom mobile app. Making everyday tasks simple and accessible is exactly what we aim for.
The Paycom implementation staff is very helpful and responsive. The support staff once you’re set up is also very helpful and quick to respond!
Reply from Paycom2026-06-22
Thank you for your 5-star review, Tayler! We’re glad to hear your implementation has been smooth and that your dedicated specialist has been helpful and responsive throughout. Providing reliable, timely support at every stage is exactly what we aim for.
Paycom has proven to be an invaluable resource. The customer service is exceptional, the system is highly effective, and regular updates consistently meet our needs. Our representative, David C., is outstanding as well. Having utilized Paycom across multiple employers, I can confidently say that I am thoroughly impressed with their services.
Reply from Paycom2026-06-22
Thank you for sharing your experience, Barbara! We’re glad to hear Paycom has been a valuable resource and that our service, innovative enhancements and overall software continue to exceed your expectations. We’ll be sure to pass along your kind words to your specialist. We appreciate the recognition!
The training videos Paycom puts out are easy to understand and follow along. You are able to ask questions during the training as well. The best part is you receive an email of the training to be able to watch over as many times as you want or need so you can fully understand the training or to be able to ask your specialist questions if you are unsure of anything in the training.
Reply from Paycom2026-06-22
Thank you for your 5-star review, Angela! We’re glad to hear the webinars are easy to follow and that you enjoy asking questions in real time. It’s great to know that on-demand access and support from your dedicated specialist help you feel confident and get more out of your training.
Paycom is a terrible app. It's extremely slow, not intuitive, and just hard to use. The most recent update, the new paycom just made it worse.. it's terrible, but I'm forced to use it :(
Reply from Paycom2026-06-08
Thank you for your feedback, Milo. The latest Paycom update actually lets you tailor the layout to your preferences for even easier access to your information. We also encourage you to use tools like IWant™ to quickly find employee information without extra clicks. If you have additional feedback, feel free to share at [email protected].
I was trying to change a password and after the many steps I finally changed it. When I logged out I went to see if it worked and for some reason the password was "wrong" which I later found out was a complete lie because when I tried to change it AGAIN I tried putting the old password and it said I couldn't use old passwords but before it was saying it was wrong. So I go to actually put a new one and guess what that one was WRONG AGAIN.
Reply from Paycom2026-06-03
Hi, Johnson. If you’re running into login or password issues, your HR team is the best point of contact since they manage access and credentials for your account. They’ll be able to quickly reset you and make sure everything is working as expected.
Very happy with Paycom as the software is very user friendly, Matt is a great representative of the organization and provides very useful information and is informative regarding new / upgraded products.
Reply from Paycom2026-06-03
Thank you for your review, Martin! It’s great to hear you’re finding Paycom user-friendly and that your dedicated specialist has been such a valuable resource in keeping you informed on new features and updates.
This is a solid HRIS but is lacking on the LMS side.
Reply from Paycom2026-05-28
Carla, we'd like to learn more regarding your feedback about Paycom's LMS. Would you please share more information with your dedicated specialist, or reach out to us at [email protected] with additional details? Thank you.
Paycom's team of Customer Experience folks is top notch. If someone doesn't have an immediate answer, they do a great job of follow up very quickly.
Reply from Paycom2026-05-08
Thank you for the kind words, Brooks! We’re proud of our world-class service and our team’s commitment to staying responsive and following through. It’s great to hear that this level of support continues to make a difference! We appreciate you taking the time to share your experience!
software is great, easy to use, and constantly improving. My current Paycom reps assigned to our account are amazing - quick to respond, knowledgeable, easy to work with.
Reply from Paycom2026-05-08
Thank you for the 5-star review, Paula! We’re glad to hear Paycom has been easy to use and continues to improve. It’s also great to know your dedicated specialist is delivering quick, knowledgeable support.
Paycom has a great all in one platform. There are a few things they could improve on such as their survey module and then adding a compensation analysis platform. Overall, it is a good system and I would recommend them.
Reply from Paycom2026-04-27
It's great to know Paycom’s single database continues to deliver value across HR and payroll. We welcome you to share additional feedback with your dedicated specialist, or by reaching out to us at [email protected]. We appreciate you taking the time to leave a review!
Paycom has been a strong system for us overall. Our employees genuinely love the app—it’s intuitive, easy to use, and gives them more ownership over their information, which has reduced a lot of back-and-forth with HR.
We also really appreciate the consistent updates and improvements. It’s clear Paycom is continuing to invest in and evolve the platform, which makes a big difference.
One of the biggest highlights has been our Paycom specialist. She is incredibly responsive, knowledgeable, and feels like a true partner. The level of support and personalization we receive has made a meaningful impact.
From the admin side, there are times when the backend can feel a bit burdensome and less intuitive than the employee experience. Some processes require more steps than expected, which can add to the administrative workload.
Overall, it’s been a positive experience, especially on the employee side, and we appreciate the ongoing enhancements.
Reply from Paycom2026-04-16
We’re glad to hear your workforce enjoys the Paycom mobile app and feels more ownership over their information through tools like Employee Self‑Service. It’s also great to hear your dedicated specialist has been a true partner as we continue innovating to support both your employees and administrators. Thank you for the 5-star review, Trina!
Their customer service model is subperb! They also take into consideration and try to implement enhancements that are brought to their attention to make the system better for all clients using the experience of their clients.
Reply from Paycom2026-04-16
Our dedicated service model provides consistent, knowledgeable support that sets us apart in the industry, and that same focus on partnership fuels our commitment to innovation. Client insight plays a key role in how we continue moving our software forward. Thank you for your advocacy, Tonya!
We got sold on paycom with the vision that it would make our payroll and HR more automated, what we are finding out after using the system is that it actually makes it harder, causes gaps in compliance, and the services offered are not as sold. Paycom has a long way to go to reach the standards of payroll platforms like ADP, Rippling, Gusto, and many others. If you do choose to go with paycom, make sure you read their agreement which locks you in regardless of the system not functioning as it should. Like same day payroll batches, or off cycle payroll costing you each time when other platforms don't, terminated employees not receiving the correct pay due to calculation of hours not processing the way a payroll platform should, month of implementation just to spend more time throughout the year trying to fix the implementation teams mishandling, manual requirements for data feeds, among other things. I would not recommend paycom to any company or HR representative ever. Hopefully this review allows for another company not to be caught inside of a multiyear agreement with a platform that doesn't function.
Reply from Paycom2026-04-06
The feedback shared here does not reflect the expectations we set for our software or services. We invite you to share additional details at [email protected] so they can be reviewed. Our software is designed to support automation, compliance and accurate payroll processing, and we remain confident in its capabilities.
Our specialist has been working with us since 9/7/2022, and feels like a part of our corporate family at this point. This is certainly a testimony to the retention of Paycom quality employees. Our Specialist has been there for us every step of the way and to that point, is because of paycoms consistant customer service and and quality of service, we have no need to go anywhere else.
Reply from Paycom2026-03-09
Jacqueline, thank you for taking the time to share your 5-star experience with Paycom! We appreciate your advocacy and years of partnership, and are eager to support you and your organization now and into the future.
All-in-One HR, Payroll, and Time Tracking Solution
It is one system that connects payroll time collection HR functionality in one and syncs very well and has an AI system that make processing and getting information easy
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