Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Written by the business, not verified by us.Podium (podium.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the platform for being intuitive and user-friendly, helping various local businesses easily manage customer reviews, communication, and daily messaging tasks. People also deeply appreciate the knowledgeable staff and responsive support team, which makes the setup process exceptionally smooth and effective. Some reviewers were not happy with technical issues, reporting dropped calls, messaging glitches, and overall instability within the phone system. A few other people also felt that customer support was extremely frustrating to deal with when attempting to resolve account problems. However, some people mentioned difficulties regarding unexpected renewals and challenges when trying to cancel their subscriptions.
Auto-generated from all reviews of this business. For reference only.The system is easy to use but we have had some issues. Bulk messaging takes forever to upload a csv and then occasionally fails to send the message with no indication as to why. Our team does not like the fact that we have to assign the conversation to ourselves when sending messages. It would be nice to have the person who sent the last message assigned to the thread since they would most likely need to be notified of a response.
My name is Rachel and I work for Zoomin Groomin Knoxville. Podium has been a game changer for our mobile grooming business. We use it every single day for intakes, leads, call tracking, and client communication. It keeps everything in one place-which is huge when you’re managing a mobile operation. It’s easy for our team to use, works seamlessly on mobile, and genuinely helps us stay organized and professional. If you run a service-based business and rely on quick responses and strong communication, podium is 100% worth it.
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