Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Written by the business, not verified by us.Podium (podium.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the platform for being intuitive and user-friendly, helping various local businesses easily manage customer reviews, communication, and daily messaging tasks. People also deeply appreciate the knowledgeable staff and responsive support team, which makes the setup process exceptionally smooth and effective. Some reviewers were not happy with technical issues, reporting dropped calls, messaging glitches, and overall instability within the phone system. A few other people also felt that customer support was extremely frustrating to deal with when attempting to resolve account problems. However, some people mentioned difficulties regarding unexpected renewals and challenges when trying to cancel their subscriptions.
Auto-generated from all reviews of this business. For reference only.Love Podium! Fabulous retail tool for both store and customer. Makes interaction with our customers a breeze. Pre-set scripts make scheduling and reminders a breeze. Great tool for requesting reviews. Don’t know how we managed without it! Julie Bedroom Express
I have been using Podium for years now and love their product. We first signed up for the reviews and now use way more like the phones and payments. Podium is a great product and helps my business be better and communicate better with our customers. I highly recommend it.
Life is easier AND integration friendly... When first signing up, I asked, "What if we aren't happy?" The sales rep said, "We've never had a customer back out of a contract. And after a year of use, I believe it.
Got the Neoluxe Vantage and it was a great experience throughout, from choosing the mattress perfect for me to delivery! It was smooth and I’ve been sleeping great no complaints so far.
Customer service from real people who are truly trying to understand the nuances of my small business. And these customer service humans are actually accessible, not a 12-step navigation through a phone tree. When something isn’t working, they put in a ticket to the development team to see if features can be added. It’s really incredibly refreshing this day and age.
Podium has been a game changer for our small business. We rely on it every day to communicate with our customers, and it has streamlined our customer interactions tremendously. We've been using the platform for more than five years, and the support team has consistently been responsive and quick to help whenever an issue arises. If you're a small business looking for an easy and effective way to connect with customers, we highly recommend Podium. -Faye Love's Bedding and Furniture
Podium has been mostly really great. We have tried many of the companies features, the most beneficial feature for us is the review generator. Our customer review totals have jumped exponentially, which we severely struggled with prior to being Podium customers. *We used the Podium payments for 1 very big sale we had last year however, which was a disaster! The customer ended up doing a chargeback and because of the 3rd party player (Podium) the process took too long during review and I lost the chargeback case and lost $13,000. This is what I was told by the credit card company. I will never use Podium Payments ever again due to this experience with that product. We also use their messaging tools often, which has been an asset to our business, though rarely turns into a sale.
Easy-to-use text messaging with customers. Strong review-generation tools that help businesses collect more online reviews. Centralized communication (texts, web chats, calls, reviews, and payments in one place). High ratings on software review sites, including around 4.3–4.6/5 on major review platforms. My name is Kimberly from The Appliance Outlet located in Riverside.
Easy to use messaging platform with lots of features Gary Bensimon Bijoux Village Fine Jewellers Toronto, Canada
I love the ease of communicating with our customers through Podium.
Podium is a game changer! I have been a Podium user for many years. There is nothing like it and it has improved our business tremendously. And our customers love it. We not only send out message to our clients about order status but they send us messages. The functionality, features, user interface, and regular updates/improvements are well worth the monthly investment. I could not recommend Podium more to any business out there. 10-Stars!!!!
I like that everything is in one place and how one can interact with different platforms on one single platform, it might be a little overwhelming at first but it's a great app to use.
Podium helps keep the conversation going with multiple guest calling and texting at one time. Very easy to use and easy to train others on.
Absolutely satisfied with our experience with Podium! They have helped us reach a wider audience and have been a great solution for our online reputation management. Podium has all the tools to leverage our local business against the Big Box stores to compete at a more level playing field!
Podium is easy to use and fairly intuitive. Their message template creation saves loads of time and keeps messaging to customers consistent.
Bill, our Podium bot, has locked in more business than we can count. Having a quick response mechanism for our customers, regardless of how they reach out, has boosted satisfaction and increased our review ratings. We'd highly recommend Podium to anyone looking to level up their customer service.
We’ve been using Podium for our jewelry stores, and overall it has been a really helpful tool for our team. The biggest thing for us is customer texting. It’s much easier to keep up with conversations through Podium than trying to manage everything by phone calls, emails, or random messages. Customers respond faster by text, and Podium helps keep those conversations organized so things don’t fall through the cracks. The review request feature has also been useful. Reviews are a big deal for local businesses, and Podium makes it simple to send review links and stay on top of customer feedback. Like any platform, it takes some time to get the team fully using it the right way, but once everyone is on board, it definitely helps streamline communication. Overall, Podium has been a solid tool for customer communication, follow-up, and reputation management. I’d recommend it for other local businesses that rely heavily on customer relationships.
Podium has help organize client contact and exposure from Google by increasing our reviews. Billy Mowell Diamond Exchange of Kingsport, LLC
Podium platform provides my franchise business Mattress Firm the tools it needs to be successful. My google review scores at all my stores have gone up exponentially since utilizing podium. The AI review responses allow for fast and efficient customer interactions for all customer reviews. Overall a game changing service that any and all businesses should utilize. -Jordan Cooper Mattress Firm New Mexico
Gets the five star reviews rolling in! Easy to use interface.
Birdeye
Housecall Pro
Smith.ai4.4
HighLevel4.9
ServiceTitan4.0
Jobber - Field Service Software
Thryv2.4
Vagaro102 reviews matching
