Having one place for so many of our…
Having one place for so many of our operations have helped streamline our day to day business efficiency!
About Podium
Data updated- Website
- podium.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/13)
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About this business
Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Written by the business, not verified by us.Is Podium legit?
Podium (podium.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the platform for being intuitive and user-friendly, helping various local businesses easily manage customer reviews, communication, and daily messaging tasks. People also deeply appreciate the knowledgeable staff and responsive support team, which makes the setup process exceptionally smooth and effective. Some reviewers were not happy with technical issues, reporting dropped calls, messaging glitches, and overall instability within the phone system. A few other people also felt that customer support was extremely frustrating to deal with when attempting to resolve account problems. However, some people mentioned difficulties regarding unexpected renewals and challenges when trying to cancel their subscriptions.
Auto-generated from all reviews of this business. For reference only.What people say
One of the best dealership applications...
We use Podium for our texting application on our websites as well as reputation management and we are completely satisfied with their tools and dealership applications. The reputation management can be tweaked and set up for amazing results. We have went from a 4.1 star to a 4.6 star since adding Podium. Plus their customer service is top notch! ~Denny King - Moore Motor Sales, Caro Michigan
Podium Changed our Business
My name is Michael Z. Podium and their AI Bot has changed our business. We are a small used car dealership called East Tennessee Auto Outlet in SE TN. We utilize the bot for initial contact, simple question and answers as well as long term follow up. The responses have only gotten better with each update. It’s well worth the investment.
Podium is a great company
Podium is a great company, customer service is great. It saves me time and money. Covers are chat on website, when we are closed
Podium works great with our business.
I love that I can easily communicate…
I love that I can easily communicate with guests who prefer text as method of communication. I do wish sending mass texts was easier like it used to be, I used to just upload a list, choose my template and send. The extra steps and wait time to upload is inconvenient. - kim cox gulfport nissan
Getting back to the customer in a quick…
Getting back to the customer in a quick timely manner, details of the vehicle mentioned, a easy to follow
RESPONSIVE AND GOOD LEARNING FROM THE…
RESPONSIVE AND GOOD LEARNING FROM THE AI, OCCASSIONAL PHONE/NETWORK SLOWNESS/OUTAGES WOULD BE THE ONLY DRAWBACK
Great follow up from our AI agent "…
Great follow up from our AI agent " Bianca". She sets a bunch of appointments for us. Customer service questions/ concerns are assisted promptly.
Top Notch Professionals
From the initial phone call to our continued partnership with Podium the level of dedication and customer service has been excellent. Concerns are quickly resolved and ideas are promptly expedited to the proper channels. Aida, our AI has preformed just as we envisioned despite what other vendors said couldn't be done. Hector Velasquez The Car Lot LLC
A true partner for my agency
My agency, ON A DIME Marketing, has been utilizing Podium's services for a few years now and have been extremely pleased. We utilize their reputation management system for our clients and it allows for in depth reporting as well as unique responses to both positive and negative reviews. We've also utilized their campaigns to deploy texting campaigns and have seen amazing results. Would highly recommend them for your business and the support we've received is second to none, which is unfortunately not the norm with outside vendors. Thanks!
They will not stop calling
They will not stop calling. They leave messages almost everyday. When I return the call I get voice mail every time. Every time I leave a message to stop calling and it doesn't work. It looks like they use the AI for everything and it doesn't work properly. Impossible to get real person by email, phone or live chat. Appears to be all AI.
Want to Slow your business down?
Pretty bad experience overall with Podium. Just finished our onboarding process (which in itself is a little confusing) - when we decided it was not going to be a good fit and there were WAY too many bugs in the system. 25 % of calls DROPPED. CRM and automations are so bad... Been trying to cancel since June 12th. Asked 3 times specifically to call my personal cell phone instead one of the times just calls our office line that disconnects.. Genesis had not returned any of my calls in their promised "24-48 hrs". Most of Podium's legwork is so far outsourced half the time you'll be talking to someone not in the US, who has to get you in touch with someone from yet another country. Would definitely not recommend this service for any business owners. Overall I would say Podium cost us at least 20-25 leads a month that were just lost in dropped calls or text messages automations that were poorly managed and lost anyways. Twilio is also a mess...
Terrible waste of time and money
Terrible waste of time and money. I had really high hopes for this service. After dedicated many, many hours and weeks to getting onboarded to Podium we go to actually use it and the charting system is AWFUL. Not intuitive, can't zoom in when taking photos, can't chart with your actual inventory on hand, you have to go back and add it all up at checkout. And the worst part is we had to port our phone number in to Podium but it's impossible to port it back out. So no our phone number is stuck in Podium and we have to use it for the inbox. This whole week (Monday-Thursday so far) We have been logged out with no way of logging back in. So we cannot get ahold of our clients and they cannot get ahold of us. The whole experience has been incredibly detrimental to our business. HUGE waste of time and money and they are actively harming our business right now with blocking our client communications.
DONT DO IT
DONT DO IT. Please take my advice and stay away from this scam. You become trapped, unable to escape. Impossible to to get a response from anyone. It starts with a very pushy sales team promising the earth, only to be moved to the onboarding team who are vague and un interested. Then you are allocated an account manager that is uncontactable and wont return calls. Their phone system is useless and will hurt you business. I am unable to cancel and they are now sending debt collectors. DONT DO IT.
Stay away! They will hurt your business
I tried podium to help with our roofing business. It was the worst experience we ever had. They have zero support they do not respond to anything. You can’t cancel and you cannot talk to anyone. It’s the biggest scam going out of all platforms. I was referred by Owens Corning. Never again.
We've been using Podium since 2017
We've been using Podium since 2017, and it has become an essential part of our customer communication process. Over the years, the platform has continued to improve, and the recent AI-powered features have made a significant difference in how we manage customer interactions. The AI conversation summaries are especially helpful, allowing our team to quickly understand customer inquiries, calls, and message history without having to review every detail. This saves time and helps us respond more efficiently. One of the features we appreciate most is the ability to manage office and after-hours communication. Automated welcome messages, instant replies, and voicemail options ensure that customers always receive a response, even when our office is closed. The mobile app also makes it easy to stay connected and manage conversations from anywhere. Podium continues to add new features and innovations that help businesses improve customer engagement and streamline communication. After many years of use, we can confidently say it has been a reliable and valuable platform for our team.
We've had a great experience with Podium
We've had a great experience with Podium. The system works extremely well and has made it much easier for our team to manage incoming calls. Since the calls can be answered by whichever sales team member is working that day, our customers receive faster responses and we don't have to worry about missed calls. It's been a reliable, user-friendly solution that has improved our customer service. I would definitely recommend it to other businesses looking for a flexible phone system.
Go elsewhere. They are a trainwreck.
We have had podium for a couple of years now and the service has been fine. In the last couple of months it has been absolutely horrendous. We have had so many days where we are not receiving calls, calls are dropping, unable to process payments, etc. They keep rolling out "updates" that have made the user experience worse and the actual system work less and less. Our business relies on the ability to communicate with our customers. Who knows how many thousands of dollars we have lost over the last 3 months. One missed call can cost us $2k and we get 20+ calls a day so do the math if this has been going on for 3 months. We are seriously looking to move to another software because this is not sustainable for us or any business to be paying what we are paying for a system that does not WORK! I do not recommend them at all at this current time. Go elsewhere. They are a trainwreck.
Work life is easier with PODIUM!
One of the best investments we've made for our business has been implementing Podium. It has completely changed the way we communicate with our customers by making it easier to text, request reviews, collect payments, and follow up on leads—all from one place. Our response times have improved, we've built a stronger online reputation, and the overall customer experience has become much more seamless. If you're looking for a simple way to improve communication and grow your business, I highly recommend giving Podium a try. It's been a game-changer for us.
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