100 reviews
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the business, not verified by us.Preferred Warranties, Inc. (PWI) (preferredwarranties.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
Caleb is AMAZING!!!!!! He has gone above and Beyond to get the job job in a timely manner.
Gracie, thank you so much for the enthusiastic review! We love hearing this. Caleb truly cares about getting things handled quickly and correctly, and it means a lot to know that effort stood out to you. We appreciate you taking the time to share your experience!
caleb went above and beyond to help my customer. as a repair shop facility we often have a hard time with warranty companies. not with caleb on the job. he was helpful and got everything we needed covered! im grateful!
We are overjoyed to hear Caleb went above and beyond! Thank you for recognizing his helpful service to your repair facility.
for the third time for yet another reason, they have denied coverage. This warranty has been absolutely pointless and a waste of money. A lesson learned that IT IS NEVER WORTH IT to purchase the extended warranty. They will do whatever it takes to ensure not to cover you.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this feels. We did try to locate your contract based on the information available in your review, but we’re unable to find an active contract under your name. We’d really like the opportunity to look into this further, review the claim details, and make sure you have a clear explanation of the coverage decision. If you’re willing, please reach out to us directly with your contract number or vehicle information so we can review everything with you and provide additional details. Our goal is always to be transparent and ensure claims are handled according to the terms of the contract, and we’re happy to take another look.
Very easy from a repair facility standpoint.
Thank you for taking the time to leave a review. We’re glad to hear the process was easy from a repair facility’s standpoint. We work hard to make claims and communication as straightforward as possible, so we appreciate the feedback.
Caleb is personable and efficient in his communication. He is calm, clear, and concise, and it makes for a streamlined process. Regards, Walker's Motor Werks
Thank you for the kind feedback! We’re glad to hear that Caleb made the process clear and efficient for you. We appreciate you taking the time to share your experience and value the opportunity to work with Walker’s Motor Werks.
Thank you for your kind review!
Super easy process, quick answers, the adjuster, Caleb, best one I've talked too. Makes me wanna work with you an aftermarket warranty.
Thank you for taking the time to share this. We’re really glad to hear the process was easy and that you received quick, clear answers. Caleb will appreciate the recognition — he takes a lot of pride in making claims as straightforward as possible. We truly value your feedback and appreciate the opportunity to work with you.
I am a dealer in RI and Caleb was efficient at getting all the details and worked quickly while I was on the phone to get my claim approved. He was knowledgeable, friendly and a pleasure to work with.
Thank you for taking the time to share your experience. We’re so glad to hear that Caleb was efficient, knowledgeable, and a pleasure to work with. Providing clear communication and quick support is important to us, and we’re happy to know he delivered that for you. We truly appreciate your partnership and your feedback.
I purchased a Vehicle from a Dealership that sells used Vehicles in Ballston Spa NY and when I was directed by the mechanic at the dealership to get a 2nd opinion from Rowland St garage I took my Vehicle there since there was 3 different opinions as to what the issue is with the vehicle, and when I went to pick it up just after they did there opinion on what was wrong with the vehicle I had to pay to pick it up was told the Warranty company doesn't pay for it even if I had the work done there. It only had 3 thousand miles on the vehicle since the time of purchased and we had other issues with it but I found out they were recalls so Ford took care of that. Not sure of exact date don't have paper with me. I don't feel I should have to pay for any of the repairs or to have had the vehicle diagnosed by a garage that the dealership sent me to. The mechanic wanted to make sure of the issue before work was done. Per conversation with warranty company not much is covered not like what was explained to me from the sales person selling me the warranty for the vehicle I would like to have the vehicle repaired under warranty and get paid back for the cost of having it diagnosed by a garage I was sent to.
Thank you for sharing your feedback. We’re sorry to hear about the frustration with your recent repair experience. We’d like the chance to review the details with you directly—please reach out to our customer care team at 800-548-1121 so we can assist further.
CALEB WAS AWESOME. DIDNT WASTE MY TIME OR HIS TIME. ASKED WHAT ARE WE TRYING TO GET COVERED TO SEE IF THE PART WOULD EVEN BE COVERED BEFORE WASTING MY TIME. WISH MORE CLAIM ADJ DID THIS. ITS ALREADY IRRIATING ENOUGH WHEN YOUR ON HOLD FOR GOD KNOWS HOW LONG BEFORE YOU GET WITH SOMEONE ALL TO GIVE YOUR SPILL ALL THE PART NUMBERS AND TO BE TOLD NOT COVERED. CALEB YOUR AMAZING AND KEEP DOING WHAT YOUR DOING.
Thank you so much for sharing this. We’re really glad to hear that Caleb made the process easier for you. He always aims to be respectful of everyone’s time and give clear answers up front, and it means a lot to see that recognized. We know how frustrating it can be to wait on hold just to find out something isn’t covered, so we appreciate you calling that out. Your feedback helps us continue improving. We’ll be sure to pass your comments along to Caleb — he’ll be thrilled to hear them. Thanks again for taking the time to leave a review!
Thank you so much for your feedback! We’re thrilled to hear you had an excellent experience. Our team works hard to provide fast, reliable service, and it’s great to know that came through for you.
I'm a dealer in Connecticut that had been looking for a warranty company that really gets the job done and has competitive pricing as well as coverage from day one, I contacted Jack Silva of preferred warranties and he really took great care of us here at CT Auto Wholesalers in Torrington. I give him and both companies of Penn and preferred warranties and outstanding review and recommend that anybody looking for warranty company that works and is priced effectively To choose PWI or Penn (sister companys) And if you're a dealership in Connecticut looking for a good Rep you better call Jack Silva because he is the guy you want to talk to!
Thank you so much for your incredible review! We’re thrilled to hear about your positive experience with Jack and our team. Jack truly takes pride in supporting his dealers, and we’re grateful to have him representing PWI and Penn in Connecticut. We appreciate your partnership and recommendation!
Great service Very easy to deal with. Easily got my customers problem remedied and I didn’t even sit on hold for 45 mins like most
Thank you for sharing your experience! We’re glad to hear your customer’s issue was resolved quickly and that our team made the process easy for you. We appreciate your partnership and look forward to continuing to support you and your customers.
Thank you for your review! We’re glad to hear you found our company to be honest and trustworthy. Our goal is always to provide clear communication and dependable service, so we really appreciate you sharing your experience.
Caleb was wonderful help! He was very compassionate and caring with our whole situation. He’s very easy to work with.
Thank you so much for your kind words! We’re glad to hear that Caleb was able to help and made the process easier for you. We’ll be sure to share your feedback with him and the rest of the team.
Larry was an absolute pleasure to work with! I'm used to getting the run around with a lot of different warranty companies but Larry and his team at PWI made working with them seamless. Looking forward to working with Larry and PWI again!
Thank you for sharing your experience! We’re so glad to hear that working with Larry and the PWI team was seamless and enjoyable. We appreciate your trust in us and look forward to continuing to support you and your business in the future.
Steve is the greatest warranty rep hands down. Can always count on him!
We’re thrilled to hear that Steve has been such a dependable and positive partner. We’re lucky to have him on our team and appreciate you taking the time to share your experience!
Solid rep on the line. Very helpful and straightforward.
Thank you for the great feedback! We’re happy to hear you had a positive experience and found our rep helpful and easy to work with. We appreciate your support and look forward to continuing to earn your trust!
Steve S. has been courtise, proffessional and quick to help my customers in a orderly manner. My Compliments !!
Thank you so much for sharing your feedback! We’re thrilled to hear that Steve provided courteous, professional, and efficient support to you and your customers. We take great pride in delivering dependable service, and your recognition means a lot. We’ll be sure to share your kind words with Steve and the rest of the team.
I am so grateful to have selected PWI for my extended warranty on my Audi. Your company has been quick to respond and very helpful during the process of filing a claim. I have peace of mind knowing I have your professional help wherever necessary! I would highly recommend your company and your friendly courteous staff!
Thank you for your kind words! We’re glad our team could provide quick, helpful support and give you peace of mind with your coverage. We truly appreciate your trust and recommendation!
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