100 reviews
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the business, not verified by us.Preferred Warranties, Inc. (PWI) (preferredwarranties.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
This company is absolutely abhorrent. Do not purchase any kind of contract with them!
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, we weren’t provided with any details to look into your concerns. We take contract fulfillment seriously and would like the opportunity to review your situation. Please contact us directly at 800-548-1121 so we can better assist you.
great service prompt on the phone and absolute ease of submission with the claim. easy to work with. 100% recommend.
Thank you for the kind words! We're so glad to hear your experience was smooth and hassle-free. We truly appreciate your recommendation!
Caleb was great along with Mike. They made the process easy and very painless. I work with aftermarket insurance companies a lot and I have to say this was the smoothest one yet.
Thank you for the kind words! We're thrilled to hear that Caleb and Mike made the process smooth and easy for you. We appreciate your feedback and look forward to working with you again!
Thank you for your kind words! We’re glad to hear that working with us has been a great experience.
I have had multiple issues with this vehicle and so far preferred warranties Inc has come through. Currently going through another issue. Customer service called me, opened up a new claim and made this experience. Definitely a lot easier. I'm a large family. We have a suburban. We are all shoving in a little car. While this is in the shop. They've always been very speedy with getting A claim opened and somebody out there to take a look at the vehicle to make this process as fast as possible. Thank you
Thank you for sharing your experience! We understand how challenging it can be to be without your vehicle, especially with a large family. We're glad our team could help make the process smoother and get things moving quickly. We appreciate your trust in PWI!
I had a great experience with my representative yesterday... They are kind . Helpful and knowledgeable. Great job guys
Thank you for your feedback! We're glad to hear you had a great experience with PWI! We appreciate your support and look forward to serving you again!
Chris Rollins is friendly and helpful. He makes the claims process easy
Thank you for your kind words! We're thrilled to hear that Chris made the claims process easy for you. We appreciate your feedback and your business!
Thank you for the five-star review!
I have had many dealings with a variety of warranty companies over the years, but I have to say that you guys have made the experience from the shop perspective much easier than most.
Thank you for your feedback! We’re glad to hear that working with us has been a smooth experience. We appreciate your support!
THE ADJUSTER WAS EXCELLENT AND GAVE US AN FAST APPROVAL
Thank you for the five-star review!
Caleb is such an asset to your company to say the least. I have been with East Bay Autohaus for almost 16 years, when it comes to warranty companies (which I deal with at least 2 a day) it can be difficult, but not with your company thanks to Caleb. he is professional, kind, and extremely knowledgeable. Thank you Caleb for you help!! I will be referring this warranty company to many clients as they ask me everyday for recommendations. Tiffany Hanson -Manager
Thank you so much for sharing your experience! We’re thrilled to hear that Caleb’s professionalism, kindness, and expertise have made working with us easier. We’ll be sure to share your kind words with him. We truly appreciate your referrals and look forward to continuing to provide great service
the claims specialist was prompt, knowledgeable, and friendly
Thank you for your feedback! We’re glad to hear that our claims specialist provided prompt, knowledgeable, and friendly service. We appreciate your support!
Everyone front the adjusters to the payment department is friendly, caring, and will go above and beyond to be of assistance
Thank you for your wonderful feedback! We’re glad to hear that our team provided friendly and caring service. Your satisfaction is our priority, and we appreciate your support!
Why does your website say 24 7 customer service ? And why does your website also say your hours of operation are Monday - Friday 8:30am to 7:00 pm and adjusters are available on Saturdays @8:30am -12:30 pm . But when I call on Saturday I can't get ahold of anyone at all and it 9:28 am right now on Saturday ? Also why does my warranty brochure say that you guys offer rental cars for up to 6 days on the brochure I received when purchasing a warranty plan with you guys but wheni get on your website I see no info about car rentals when searching your entire website even under FAQs/ under questions / answers . But you did make a Faq questions about why people say bad things about your company on reviews and also have a answer for your ... Maybe get rid of this faq question from the list and add something about rental cars and how that process is taken ...
Thank you for your feedback. We apologize for any confusion regarding our hours and rental car benefits. We do take calls on Saturday's; we’ll look into why you couldn’t reach anyone. Regarding rental coverage, it is included in certain plans, and we appreciate your suggestion to make this clearer on our website. We’d love the opportunity to assist you directly—please send us your contact information so we can reach out or call 800-548-1121.
Chris (: Chris was very easy to work with and got things done quickly!! Great asset to yalls company
Thank you for your feedback! We're glad to hear that Chris made the process easy and efficient for you. He’s truly a great asset to our team, and we appreciate your kind words!
"I had the pleasure of working with Christoper Rollins he was incredibly knowledgeable and addressed all my questions and concerns with expertise. His promptness and attention to detail made the entire process smooth.
Thank you for your kind words! We're delighted to hear that Chris provided knowledgeable and attentive service. His expertise and dedication to a smooth process are truly valued, and we’ll be sure to share your feedback with him. We appreciate your support
great company to provide warranty work for our customers, Rebel Motorworks appreciates all your referrals as well!
Thank you for your support! We’re glad to be a trusted partner. We truly appreciate the collaboration and your feedback!
VERY ATTENTIVE, AWARE OF TIME FOR CALLER, AND PROFESSIONAL. FAST SERVICE WAS APPRECIATED
Thank you for your kind words! We’re glad to hear that you had a professional and efficient experience with our team. We truly appreciate your feedback!
Great coverage Great Service Great customer service
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our coverage and service.
Bravos automotive and collision very prompt to make claim easy as possible always putting customer first
Thank you for your kind words! We’re glad to hear that our team made the claims process easy and customer-focused. Providing prompt and efficient service is our top priority!
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