When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the business, not verified by us.
Is Preferred Warranties, Inc. (PWI) legit?
Preferred Warranties, Inc. (PWI) (preferredwarranties.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
I am currently not a fan of this warranty service. I bought a VW Atlas and had a coolant leak today. The repair shop inspected my vehicle and found the water pump was leaking. The cheapest water pump was over $200 and warranty said they were only paying $118. I contacted the dealership and one of the vendors had one cheaper but still not for $118. Part of replacing the water pump includes a coolant flush. My serpentine belt was also damaged because of the antifreeze leaking from the water pump and it needed to be replaced as well. Warranty company will not pay for the coolant flush only the fluid and they will not pay for serpentine belt being replaced because they said that was apart of maintenance. I would not have needed the serpentine belt replaced had the water pump not needed to be replaced and damaged the belt.
Update 9/26/25
Contacted warranty company and expressed my frustration about the company not paying for the serpentine belt damaged from the water pump going out or the flush which is apart of repairing the water pump. I was placed on hold while the representative contacted the adjuster. Adjuster couldn't be reached and now I am awaiting a call back from the adjuster. I will update again if or if I don't hear back from the adjuster.
Update 9/26/25
Adjuster called back and resolved nothing. He serpentine belt is not apart of coverage regardless if it was damaged due the water pump going out. I asked about the flush and wa is told well we paid for the fluid. OK but not the flush which is part of the repair work for the vehicle. I asked about them only paying $118 for the part and was told well we gave them the patt number for a suggested price of $118 but that part couldnt be found anywhere. So, I asked well you all should be able to provide a place and phone number of where the repair shop can get the part at that price. No answer. They are full of crap and I'm canceling my service because I haven't even had this warranty 30 days yet.
DO NOT BUY THIS WARRANTY‼️
Reply from Preferred Warranties, Inc. (PWI)2025-09-26
Thank you for sharing your feedback. We’re sorry to hear about the frustration with your recent repair experience. We’d like the chance to review the details with you directly—please reach out to our customer care team at 800-548-1121 so we can assist further.
Caleb was 100% customer service! I had questions, we called the garage and the issue we called about was fixed! He made sure I understood the process before he ended the call. Thanks Caleb! Job well done!
Reply from Preferred Warranties, Inc. (PWI)2025-09-19
Thank you for sharing this wonderful feedback! We’re so glad Caleb was able to provide such great service, answer your questions, and see the issue through to resolution. We’ll be sure to share your kind words with him!
I was surprised at how fast and efficient the claim was handled. My customer was happy as well. I deal with almost every warranty company and this was an unusually great experience. We don't work with Fidelity because they are the opposite of this. Great job! I am a service writer and this is my professional opinion.
Reply from Preferred Warranties, Inc. (PWI)2025-09-17
Thank you for your kind words! We’re glad the process was smooth for you and your customer. Your feedback means a lot, and we look forward to supporting you again.
My agent was very friendly and efficient. Payment was made less than five minutes after I submitted the claim. I would be happy to work with this company again.
Reply from Preferred Warranties, Inc. (PWI)2025-09-08
Thank you for taking the time to share your experience! We’re so glad to hear your agent was friendly and efficient, and that the claim process was quick and seamless for you. Providing fast, reliable service is always our goal, and it’s wonderful to know we met your expectations. We look forward to working with you again in the future!
The rep was easy to work with, straight to the point but polite.
Reply from Preferred Warranties, Inc. (PWI)2025-08-29
Thank you so much for your feedback! We’re glad to hear that our representative was easy to work with and able to keep things clear, polite, and to the point. We truly value your experience and look forward to assisting you again in the future.
Very professional no issues whatsoever fast service and good customer support.
Reply from Preferred Warranties, Inc. (PWI)2025-08-22
Thank you for your feedback! We’re glad to hear you had a great experience with fast, professional service and strong support. We appreciate your review!
I have been in the auto repair industry for over 34 years. Typically the warranties are a pain to deal with, however Preferred was a pleasure. There was no hassle from the adjuster about pricing and payment was quickly handled.
I would definitely accept their warranty again at my shop.
Reply from Preferred Warranties, Inc. (PWI)2025-08-21
Thank you for sharing your feedback! We’re thrilled to hear that your experience with Preferred was smooth and hassle-free. It’s our goal to make the process as straightforward as possible for both repair facilities and customers, and we’re glad we could deliver. We truly appreciate your trust and look forward to continuing to support your shop in the future.
CALEB WAS VERY PROFESIONAL AND WILLINGNESS TO WORK WITH THEIR SERVICING DEALERS. DOESN'T COVER 100% OF THE REPAIR COSTS, BUT IT DOES GIVE SUBSTANTIAL COVERAGE FOR LESS OUT OF POCKET COSTS TO CUSTOMERS.
Reply from Preferred Warranties, Inc. (PWI)2025-08-20
Thank you for your feedback! We’re glad to hear that Caleb provided professional service and was willing to work closely with our servicing dealers. While our coverage is designed to greatly reduce out-of-pocket expenses, we appreciate your understanding that it may not cover every repair in full. We’re pleased to know it still provides substantial value, and we truly appreciate you sharing your experience.
The dealer I bought my used Infiniti from had purchased a warranty for it and I am so glad. I started having an issue that I thought might be the transmission and when a local Infinity dealer checked out the car that was the case, PWI came out quickly and took care of the claim efficiently, so I only had a small bill for the transmission replacement. I highly recommend them.
Reply from Preferred Warranties, Inc. (PWI)2025-08-18
Thank you so much for taking the time to share your experience! We’re very happy to hear that the contract provided peace of mind and that our team was able to assist quickly and efficiently with your transmission claim. Knowing that you only had a small out-of-pocket cost and that the process went smoothly means a lot to us. We truly appreciate your recommendation and are grateful to have earned your trust!
Purchased a warranty from PWI when I bought a used vehicle just as peace of mind or a just in case. That was a few years and 40,000 miles ago. I keep up on all the maintenance. I noticed an oil leak under the vehicle. Turned out to be a timing chain cover gasket. PWI and the dealership service department made it a smooth process. Only cost me my deductible for a $4000 job. Couldn’t be happier with PWI. I will gladly purchase warranties from them again.
Reply from Preferred Warranties, Inc. (PWI)2025-08-14
We’re thrilled to hear your service contract gave you peace of mind and made the repair process smooth. Thank you for trusting PWI—we’re happy to have you as a repeat customer!
smooth and painless unluck other companies I've dealt with
Reply from Preferred Warranties, Inc. (PWI)2025-08-13
Thank you so much for the kind words! We’re thrilled to hear Caleb made your experience smooth and painless. We’ll be sure to pass along your feedback—he’ll be delighted to know he made such a positive impression!
I took my truck in for its scheduled service and also had them check out a noise it was making. Let me also say that I am very consistent with taking my truck in to get serviced in whatever it needs when it needs it. Long story short my engine needed to be replaced. The dealership it was at worked with the warranty company, and myself and PWI made it very easy. I could not be happier.
Reply from Preferred Warranties, Inc. (PWI)2025-08-05
Thank you for sharing your experience! We're glad to hear the process went smoothly and that PWI was able to help make a tough situation easier. We appreciate your diligence in maintaining your vehicle and are happy everything worked out in the end.
Reply from Preferred Warranties, Inc. (PWI)2025-06-27
We’re sorry to hear you’re unhappy. Our coverage is based on specific terms outlined in each contract, and we aim to be as clear as possible. If you'd like us to review your claim or clarify coverage, please contact us at 800-548-1121.
Thank you for your feedback.
Horrible company. They say an item is covered then don't pay the dealership. Then they find any rain they can to void warranties. They tell you they only pay the average of the shops in the area, but then when you call those shops, they're higher price.D, but you get stuck paying the difference. Bbb complaint going attorney general next and lawyer. Don't waste your money
Reply from Preferred Warranties, Inc. (PWI)2025-06-24
We’re sorry to hear about your experience. Our goal is to provide clear, reliable service based on the terms of each customer’s contract. Coverage decisions are made according to the plan’s guidelines, including fair labor and part rates in the area.
We understand repair costs can vary and are happy to review any concerns in more detail. Please feel free to reach out—we’re here to help clarify and support where we can.
Iv tried to use my warranty twice now on my truck and they always find a way to say this part isn’t covered. First one was a gasket second is a sensor and plus a high tech system sensor which I have the high tech package. Never again will I buy from this company and will push everyone on my social media pages to stay away when buying a new vehicle.
Reply from Preferred Warranties, Inc. (PWI)2025-06-10
We’re sorry for your frustration and appreciate your feedback. Our service contracts aims to be as clear as possible, and we’d love to review your claim to ensure everything was handled correctly. Please contact our support team at 800-548-1121, and we’ll do our best to assist you.
Caleb Overdorf was a great help and made the experience that much better. He went above and beyond to help rectify the issue with my jeep. Pwi is a great and understanding company. They go above and beyond the rest of the warranty companies hands down.
Reply from Preferred Warranties, Inc. (PWI)2025-06-02
Thank you for the kind words! We're so glad to hear that Caleb provided such great support and helped make your experience a positive one. Going above and beyond for our customers is what we strive for, and we truly appreciate your recognition.
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