Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.
Is Private Internet Access legit?
Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices.
Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.
Resolution and response to questions are usually what makes or breaks my level satisfaction with a end of familiarity with VPN's and my interactions with the team responding eliminated all me questions and concerns in an understandable way and quickly. That's not as common as I hope for. Keep up the good work!
Reply from Private Internet Access2026-05-15
We're so happy to hear our team could provide the clarity and speed you deserve! We agree that great support makes all the difference, and it’s wonderful to know we hit the mark for you. We’ll keep working hard to maintain that standard. Keep up the great work on your end, too!
Warm Regards,
The PIA Support Team
Fast, reliable and good simple interface. many, many servers
Reply from Private Internet Access2026-05-15
We’re glad to hear you're enjoying the speed and our simple interface! With a vast network of servers to choose from, we aim to make reliable protection as easy as possible. Thank you for the positive feedback and for choosing PIA!
Warm Regards,
The PIA Support Team
Thank you for the feedback! We are happy to hear that PIA works as expected while staying budget-friendly. Providing high-quality, effective protection at an accessible price is exactly what we aim for. Thanks for choosing us!
Warm Regards,
The PIA Support Team
Reliable and I trust it. Been using PIA for years and it works well on all the devices and operating systems I've tried and has a good user experience for using it.
Reply from Private Internet Access2026-05-15
Thank you for the trust you’ve placed in us over the years! It’s great to hear that PIA provides a smooth and reliable experience across all your different devices and operating systems. We’re committed to keeping your data secure and the user experience top-notch.
Warm Regards,
The PIA Support Team
I was completely clueless as to how to use this service. Once I understood it couldn't have been easier and I've used it without any problem. But to get me there, their agent spent TWO HOURS patiently taking me through the necessary stages until I finally grasped what I needed to do. I can't speak too highly of their service. Dave
Reply from Private Internet Access2026-05-15
Thanks for sharing your story! We are incredibly proud of our team for taking the time to ensure you felt confident using our service. We're thrilled that it's been smooth sailing for you ever since.
Warm Regards,
The PIA Support Team
I've been using PIA for several years now. All throughout they've made regular improvements in service and ability.
Reply from Private Internet Access2026-05-15
Thank you for being a loyal user for several years! We’re thrilled that you’ve noticed the regular improvements we make to our service and features. We are committed to continuing that growth to provide you with the best VPN experience possible. Thanks for choosing PIA!
Warm Regards,
The PIA Support Team
Thank you for the feedback! We are happy to hear you find PIA to be a great and reliable VPN service. Keeping your connection stable and secure is what we do best. Thanks for choosing us!
Warm Regards,
The PIA Support Team
Private Internet Access VPN has worked great for me for many years. It just works, and the servers are very fast, reaching just below my 1GB fiber connection around 800Mb/sec or so. I also have a Dedicated IP address with them, so check that out too!!
Reply from Private Internet Access2026-05-15
We’re thrilled to hear you’re getting such incredible speeds! Achieving 800 Mbps is fantastic. It's also great to hear that you're finding value in our Dedicated IP service. Thank you for your years of loyalty and for sharing your experience!
Warm Regards,
The PIA Support Team
Today I paid the subscription they did not send the credentials and send an email after my request with 100 questions. Unbelievable in year 2026, totally not fair and not professional , therefore I asked a refund and good luck ti saluto !!
Reply from Private Internet Access2026-06-02
We are very sorry for this frustrating onboarding experience and the delay in receiving your credentials. Please reach out to our Support Team at https://www.privateinternetaccess.com/helpdesk with your details so we can look into this immediately and ensure your refund is processed without any further hassle.
Warm Regards,
The Private Internet Access Team
Been with PIA for 5 years now. Excellent customer service, reliable connections, wide range of international VPN servers, competitive pricing. Highly recommended by a UNIX engineer with 40 years experience.
Reply from Private Internet Access2026-05-19
That's wonderful to hear! We are incredibly honored to be highly recommended by a UNIX engineer with 40 years of experience, and we are thrilled that our reliable connections, wide range of international servers, competitive pricing, and excellent customer service have met your standards for the past 5 years. Thank you so much for your long-term support and for taking the time to share your feedback!
Warm regards,
The PIA Support Team
That's wonderful to hear! We really appreciate you taking the time to share your positive experience with our fast and reliable service.
Warm regards,
The PIA Support Team
That's wonderful to hear! We really appreciate you taking the time to share your positive experience, and we are thrilled that you have had perfect service with zero issues for over 3 years.
Warm regards,
The PIA Support Team
I have a 3-year subscription and previously gave PIA a 5-star review. But now PIA is unusable.I contacted Live Chat and posted the following:
PIA worked perfectly for me for long time, but I haven't been able to use it for about three months. It would suddenly begin to disconnect, try to reconnect, unsuccessfully, time after time, and I had no internet connection. Worse, when I'd close PIA, I STILLhad no internet connection. I had to reboot my computer after setting PIA not to automatically connect. Then I'd again have internet connection via my ISP. This happened on two different computers.
I tried completely uninstalling PIA, which is no easy task on Linux. After I researched how to do it, no thanks to PIA and small task on Linux, it took numerous steps via the Terminal. Then I reinstalled the latest version of PIA. Still the same problem.
I'm currently using the free version of Proton VPN with no problems.
I recently tried PIA again. Same problem.
If you can't give me an easy solution, I'll not be able to use PIA during the rest of my subscription and will report the issue accordingly to Trustpilot.
In the chat, I made it clear that connecting was not the issue, but staying connected is. He offered troubleshooting tips. I asked him to email them to me. Here are the suggestions:
"He wrote: Let's troubleshoot the issue by changing your ports and protocols into the following combinations below. After every change, re-attempt connecting to the VPN. This is to try which ones work best with your network.
Mervin, the tech, completely misunderstood the issue. The steps he suggested were to change my ports and protocols. Again, the problem was not connecting, but staying connected.
With 436 days remaining in my subscription with PIA, goodbye PIA.
Reply from Private Internet Access2026-06-02
We are very sorry for the frustration with these persistent disconnections and that our support team misunderstood the issue. Since the troubleshooting steps did not help, please DM us on our official Social Media page so we can look directly into your case and get this sorted out for you.
Warm Regards,
The Private Internet Access Team
PIA has a huge number of targets and from what I've seen great speeds on all. great service.
Reply from Private Internet Access2026-05-19
That's wonderful to hear! We really appreciate you taking the time to share your positive experience, and we are thrilled that you are enjoying our wide selection of locations and great speeds across our network.
Warm regards,
The PIA Support Team
Never an issue, things run smoothly. Need help and they help.
Reply from Private Internet Access2026-05-19
That's wonderful to hear! We really appreciate you taking the time to share your positive experience, and we are glad to know that everything runs smoothly and that our team is always here to help whenever you need it.
Warm regards,
The PIA Support Team
That's wonderful to hear! We really appreciate you taking the time to share your positive experience, and we are thrilled that you find our service reliable, affordable, and backed by great customer service.
Warm regards,
The PIA Support Team
I tried several VPNs using their 30-day money-back guarantees: Surfshark, NordVPN, and ProtonVPN. In my experience, PIA VPN came out on top for torrenting. Port forwarding works perfectly, delivering faster download speeds than the others I tested—all at a very affordable price.
Reply from Private Internet Access2026-05-19
That's wonderful to hear! We are thrilled to know that after testing multiple services, PIA came out on top as the best choice for your torrenting needs. We really appreciate you taking the time to share your positive experience with our port forwarding feature, speeds, and affordable pricing!
Warm regards,
The PIA Support Team
Very easy to set up and provides excellent VPN coverage. Never an issue and never a reason to have to contact support. It just works.
The speeds are up to par with my old, more expensive option. They won me over without trying, it all had to do with the reputation and service provided. Top Notch!
Reply from Private Internet Access2026-05-19
That's wonderful to hear! We are thrilled to know that our reputation, top-notch service, and excellent speeds won you over from your previous provider. Thank you so much for taking the time to share your positive experience and for letting us know that the app has been working flawlessly for you!
Warm regards,
The PIA Support Team
Roger Vass Sr.United States · 1 review · Experienced 2025-11-28 ·
★★★★★
PIA's is the best
PIA's reliability is great. And I have a dedicated IP and anti-malware. All work great. I have been a customer for years and plan to continue to do so.
Only one draw back is maybe PIA VPN is not as good at blocking streaming platforms from recognizing my location and stopping feeds for outside the USA. Otherwise just excellent. Keep it up.
Reply from Private Internet Access2026-05-22
Thank you so much for being a loyal customer for years and for sharing this detailed feedback! We are thrilled to know that our overall reliability, Dedicated IP, and anti-malware features are working perfectly for you.
Regarding your experience with streaming platforms outside the USA, we appreciate you bringing this to our attention. Streaming platforms constantly update their detection methods, but we always strive to keep up.
Your continued trust means the world to us, and we will keep working hard to make your experience even better!
Best regards,
The PIA Support Team
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