Didn't work at the location I was - no refunds
Didn't work at the location I was, did not get a refund even when service was never used, because I did not cancel auto-renews on time, paid it for 3 months, my bad, contacted support, refund none.
About Privatevpn.com
Data updated- Website
- privatevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/1)
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About this business
PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately.
Written by the business, not verified by us.Is Privatevpn.com legit?
Privatevpn.com (privatevpn.com) has a 4.9 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt and exceptionally effective assistance when handling various technical issues or account questions. Consumers note that representatives are extremely polite, highly knowledgeable, and always ready to resolve problems within just a few minutes. However, some people mentioned that returning to the service after a while meant adapting slightly to recent updates on the platform. Despite minor interface changes, long-term users consistently highlight that the overall connection remains highly reliable and effective over several years of continuous use. People appreciate that assistance is readily available around the clock to ensure smooth streaming and secure browsing experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Issue with PrivateVPN on M5Pro MacBook Pro
Had a technical issue getting PrivateVPN working with a new M5Pro MacBook Pro. JC from the support team responded very quickly with step-by-step instructions for a solution, after which everything was up and running. Many thanks JC, and to the incredible support team!
I have been using PrivateVPN for a…
I have been using PrivateVPN for a while now and it has been perfect, however, a couple of days ago i needed to update the app but there was some sort of an issue and no matter what i tried, it wasn't happening. Today, JC came along and thanks to her/his perseverance, it was fixed, it took a while but it has been done and couldn't be more grateful. Great service from PrivateVPN, great support, JC, you are a genius!!
Very fast and excellent online support
Very fast and excellent online support. Tom was extremely helpful.
Edward from private-VPN is a great asset to his company
Edward from private-VPN team is tremendous !! HE will always fix your connection issues no matter what it is. Diligent and a good communicator, he listens and will figure out what causes issues connecting to their servers. Been using this VPN for over 6 years. Great CS
Super service and fast
Super service and fast! I had some problem with connecting to VPN. Edward from VPN needed only a few minutes, and after resetting my router all works perfectly again! Super service! Top :)
JC Private VPN
JC was courteous, respectful, and very helpful in helping me maintain my services for the years to come
While I hoped to find VPN helpful
While I hoped to find VPN helpful, I found it made my (already kind of slow) internet lag even more...to such a point that I almost never used it, so decided to drop it. However, my records about dropping were u=incomplete, so today, a coilled at the end of this month> FGreat customer service.uple weeks before auto billing would happen, I emailed, and hoped I would hear back within those two weeks. Instead, I heard back the same morning! Jim was quick to reply, and gave me the info I needed to assure me that I won't be b
JC was very friendly and seemed…
JC was very friendly and seemed knowledgeable, helped me fix and issue that the chatbox was completely dumb about, found my chat with chatbox and contacted me.
JL was really helpful in finding a…
JL was really helpful in finding a solution that ended up being a good compromise for my request. Excellent and quick service.
Helpful customer service.
Helpful customer service. Quick to react to the questions asked.
I have been with Private VPN for years
I have been with Private VPN for years, I am a returning customer. thewhole stuff is superb, they give you quick support in a tailor made manner. My favourite is Jim, professional, kind, can't find better words. thank you and keep going.
TOM was very helpful and resolve my…
TOM was very helpful and resolve my issue in seconds!!! Thanks Tom
36 Months for the Price of 12!
My subscription auto-renewed for a year, but after I contacted customer service, Jim added 24 months for the same price.
Outstanding customer service from…
Outstanding customer service from Ferdinand
Ticket
Smooth Completion
quick support
team resolve my issue quickly
Tom was very helpful in helping me with…
Tom was very helpful in helping me with my billing problem. He went out of his way to give great customer service and I commend him for this!
Great product support
Made contact with support very easy on their chat option. Chatted with JC who was very professional and addressed my concern to get me up and running again. Great service
Great support
I had a problem with my connection and JC and the support team went out of their way to help me fix it. Now everything works great again.
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