Tom gave me a quick assessment of my…
Tom gave me a quick assessment of my issues with the perfect solution to my problem. I am very grateful for his assistance.
About Privatevpn.com
Data updated- Website
- privatevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/1)
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About this business
PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately.
Written by the business, not verified by us.Is Privatevpn.com legit?
Privatevpn.com (privatevpn.com) has a 4.9 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt and exceptionally effective assistance when handling various technical issues or account questions. Consumers note that representatives are extremely polite, highly knowledgeable, and always ready to resolve problems within just a few minutes. However, some people mentioned that returning to the service after a while meant adapting slightly to recent updates on the platform. Despite minor interface changes, long-term users consistently highlight that the overall connection remains highly reliable and effective over several years of continuous use. People appreciate that assistance is readily available around the clock to ensure smooth streaming and secure browsing experiences.
Auto-generated from all reviews of this business. For reference only.What people say
quick an very friendly response from JC
Tom was prompt and immediately helpful…
Tom was prompt and immediately helpful with nearly instantaneous diagnosis and resolution.
Private VPN - great customer service
Rating 4/5 stars because PrivateVPN didn't work initially for me and took a while with customer support. BUT the customer support was 5/5 stars - JC from PrivateVPN spent ages with me working through the issue and fixed it all super well :))
I signed up for a one-year PrivateVPN…
I signed up for a one-year PrivateVPN subscription today cause I wanted to use the WireGuard protocol. The first time I contacted support, I received excellent assistance from Dale, getting all the info I needed. Later, I wanted to configure WireGuard with a static IP, and Dale from the support team helped me twice. Both times, the assistance was incredibly fast, professional, and thorough. Thank you so much, Dale, for the excellent support! I highly recommend this service. The customer support is outstanding, and the quick, knowledgeable assistance made the whole experience smooth and hassle-free. Super highly recommended!
Got straight to the problem after TOM…
Got straight to the problem after TOM helped me find my old account info
Tom from Privatevpn was excellent
Tom from Privatevpn was excellent, helped with technical issue and kept going until all solved. Brilliant customer service and technical knowledge. Great company. Thank you so much Tom....
Great support
There was an issue over subscription renewal and JC sorted it within a matter of seconds. Excellent support.
Proactive service
My subscription was renewed because auto-renewal is turned on by default, which I didn't want. Then, I learned that a refund was not possible under the terms of service. So, I was quite angry and disappointed. However, the customer service team completely turned the situation around with an incredibly proactive solution. Tom offered a generous extension to my plan at no extra cost, ensuring I received meaningful value for my money. I truly appreciate the excellent and understanding support provided.
Dale gave me all the support I needed…
Dale gave me all the support I needed to sort out a problem I had with the VPN all sorted now and up and running "A Star"10/10
Been using this VPN provider for…
Been using this VPN provider for several years. Always competitively priced and reliable. Online support very fast at all times of the day (from a real person). Would recommend. TOM helped me today within minutes. Will continue to subscribe. Thanks.
BBC and ITV now working it seems on PrivateVPN
After several months of no BBC or ITV when abroad PrivateVPN seem to have belatedly resolved their problem. My coinciding problem was resolved by Dale, and I trust that my long lasting subscription will now continue to work.
Super quick solution!
Tom was so helpful & patient with me
Tom was so helpful & patient with me, he explained things in a really easy way for me to understand & got the problem sorted.
Jim was super nice and cordial
Jim was super nice and cordial. We had a pleasant conversation and he escalated my issue.
great package and very affordable
Awesome support and nothing beats those prices. Runs stable and with good speeds. Thanks to JC for that excellent guidance. Been running it for 3 years now 24/7 and I did not hesitate for a moment to renew.
GREAT SERVICE FAST HELP FROM TOM
GREAT SERVICE FAST HELP FROM TOM ON CUSTOMER SUPPORT SOLVED MY PROBLEMS IN 5 MINUTES THANK YOU TOM.
Had an issue with connecting
Had an issue with connecting, Tom was extremely helpful. great VPN
Thank you Edward!
Private VPN got me connected to their London VPN server very quickly.
I had a problem connecting to the London server. I explained this in an email and I had a reply within minutes. Jim was especially helpful in explaining what I was doing wrong at times when I was was not properly connecting. We had several email exchanges and each time I received an almost immediate reply. Excellent service!
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