Jim was very very helpful and responded…
Jim was very very helpful and responded extremely fast to my needs. The fastest customer support I have met so far. Everything was easily and safely solved.
About Privatevpn.com
Data updated- Website
- privatevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/1)
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About this business
PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately.
Written by the business, not verified by us.Is Privatevpn.com legit?
Privatevpn.com (privatevpn.com) has a 4.9 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt and exceptionally effective assistance when handling various technical issues or account questions. Consumers note that representatives are extremely polite, highly knowledgeable, and always ready to resolve problems within just a few minutes. However, some people mentioned that returning to the service after a while meant adapting slightly to recent updates on the platform. Despite minor interface changes, long-term users consistently highlight that the overall connection remains highly reliable and effective over several years of continuous use. People appreciate that assistance is readily available around the clock to ensure smooth streaming and secure browsing experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Tom was very knowledgeable and guided…
Tom was very knowledgeable and guided me step by step toward a solution. Super!
Excellent and trusted service
I would say the connection speed in CN is not that fast, but it could connect the internet after so many VPNs got blocked. Great custom service as always! I have used it for 5 years.
DALE did a great job helping me
DALE did a great job helping me and getting me running quickly. Thanks DALE
Very helpful customer service from Jim.
Best vpn for streaming services
Best vpn for streaming services. I always take 3 year plan. Support is also great. When I had a technical issue, Tom helped me within few minutes to resolve the issue.
Tom helped me quickly resolve my…
Tom helped me quickly resolve my connection issue. Thanks!
Had a problem with connecting
Had a problem with connecting , after getting a chatbot i was passed over to Dale who was a superstar . I am 68 years old and not good with computers and he walked me through what for me was a complex procedure . Excellent customer service .
I have been with PrivateVPN for about 6 years
I have been with PrivateVPN for about 6 years. The service is honestly superb. Tonight I was trying to sign up for the 36 month deal, same price as I paid last year for 12 months.. It wouldn't let me pay. I signed in, and still wouldn't let me, as I still have 1 day left on old subscription, then Page disappeared. But Fernand came on HELP DESK and politely and patiently talked me through.. .I'm in NZ and the service has been so reliable. So very happy to sign up for the 36 month bonus deal!! Appreciate the great service
I had an issue connecting to a specific…
I had an issue connecting to a specific site using the PrivateVPN app in Windows 10 & Firefox. Edward has been extremely helpful by giving me by email within only 10 minutes of my request the instructions on how to fix this issue. The fix went well and the issue has been solved.
Edward has been very helpful
Edward has been very helpful! He's very patient and helped me solve my problem promptly.
Dont waste your time , just call Dale !
I was searching why my internet connection was dysfunctionnal since 3 days ...looking every corner in the f.. windows.. and the idea! Just call the Private vpn customer service, Dale typing : do this ,suppress Thatcher,reset ...Da..da ! 20' later ,the co is working again ! Thanks Private vpn and magic Dale!
Great Assistance from the Support staff
The support staff have been exceptionally helpful and keen to solve the issue, which wasn't an easy task due to the extreme restrictions on internet in the country where at the present I am staying. The last staff member JC, who has been assisting me was very supportive and responding very quickly to my requests. Thank you
PrivateVPN customer service
I’ve been using PrivateVPN for 5 years with no issues. Their customer support is great! Today Dale was very helpful and resolved my issue in seconds. Amazing service!!!
Tom is an expert in his field
Tom is an expert in his field. He listens and asks the right questions to solve your issue. Anytime I have had a problem, it has been resolved quickly and professionally.
Jim from PrivateVPN support responded and resolved quickly!
Jim from PrivateVPN support responded to my several emails immediately! Stuck with me until I was resolved with my buggy Mac install issue completely until the issue was resolved. Great support person. Several emails were needed for my buggy Mac issue on my computer. As a computer support person myself I recognize a quality person!
TOM helped me solved my problem in a…
TOM helped me solved my problem in a seemless and professional way.
very good service
very good service, some problem with the connection, Edward showed his professional, patient, skillful to shoot the problem.
Great Help
Great service
Tom was very helpful
Tom was very helpful in resolving my problem
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