Tom was super helpful
Tom was super helpful , explained without me asking the reason why it need to work this way, and understood my question right away , painless.
About Privatevpn.com
Data updated- Website
- privatevpn.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/1)
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About this business
PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately.
Written by the business, not verified by us.Is Privatevpn.com legit?
Privatevpn.com (privatevpn.com) has a 4.9 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt and exceptionally effective assistance when handling various technical issues or account questions. Consumers note that representatives are extremely polite, highly knowledgeable, and always ready to resolve problems within just a few minutes. However, some people mentioned that returning to the service after a while meant adapting slightly to recent updates on the platform. Despite minor interface changes, long-term users consistently highlight that the overall connection remains highly reliable and effective over several years of continuous use. People appreciate that assistance is readily available around the clock to ensure smooth streaming and secure browsing experiences.
Auto-generated from all reviews of this business. For reference only.What people say
How to change payment method
TOM gave me specific instructions how to change my method of payment in a clear, concise manner.
Thanks Ferdinand for a quick response.
I received very fast support via chat
I received very fast support via chat. Edward was able to help me quickly and provide the correct instructions and information for the initial installation of PrivateVPN. Thank you very much!
Edward helped me quickly to sort out my…
Edward helped me quickly to sort out my autorenewal to my satisfaction. Great customer service.
Excellent Service
Edward was both very helpful and knowledgeable.
The issue with the locked-out account…
The issue with the locked-out account was solved fairly quickly
Excellent customer support!
Excellent customer support! I had an issue connecting to the Miami VPN server on Ubuntu, and Tom from support patiently worked with me step by step until we finally solved the problem and successfully connected to the VPN again. He stayed in the chat the whole time, carefully checked every issue, explained everything clearly, and never rushed the process. The support experience was genuinely outstanding. Big thanks to TOM for the professionalism and patience — really appreciate the help!
Good service to solved problem prompt
Good service to solved problem prompt, especially, Ferdinand replied immediately and provide alternative. Very good experience for this escalation
Very good
Very good, my problem was solved immediately
Best VPN ever
Best VPN ever! A tiny billing hiccup was sorted out in a flash by the super helpful JC! Technically flawless VPN for years and top-notch customer service!
solved issue quickly.
PrivateVPN Support
My Tech, Edward, walked me through many steps to trouble shoot my low internet speed. He was very patient and quick to respond to all of my questions. Now my internet speed is 4 times faster. Thanks, Edward.
JC was exceptionally patient when…
JC was exceptionally patient when helping me and I really appeciated that.
service (Jim) good
Great customer service
Great customer service. Quickly and efficiently solved a stupid problem created by the user.
Fast support!
Excellent help from Jim on the chat
Excellent help from Jim on the chat, sorted my problem out in a few minutes
Tom helped me a lot
Tom helped me a lot, he is very supportive. Friendly and super pro
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