Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices. Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.Flawless operation. Was very affordable with 2 year offer.
We're happy to hear you're enjoying a flawless experience! Providing high-quality service at an affordable price is what we strive for, so we're glad the 2-year offer hit the mark. Thanks for choosing PIA! Warm Regards, The PIA Support Team
Have been using the service for a few years: - The software works very well. - Had almost zero issues. - The support is excellent and responsive.
Thanks for your feedback! It is wonderful to hear that you have been enjoying our service for a few years with almost zero issues. We are also thrilled to know that our software and responsive support team have met your expectations so well. Thank you so much for taking the time to share your positive experience with us! Best regards, PIA Support Team
Works like a charm on my PC, mobile and TV
Thanks for your feedback! It is wonderful to hear that Private Internet Access is working like a charm across all your devices, including your PC, mobile, and TV. We truly appreciate you taking the time to share your positive experience with us! Best regards, PIA Support Team
Thanks for your feedback! It is wonderful to hear that everything is going great with your service. We truly appreciate you taking the time to share your positive experience! Best regards, PIA Support Team
wonderful price, wonderful VPN. got 3 years and 4 months for only 70 euros!!
Thanks for your feedback! It is wonderful to hear that you are enjoying our service and that you scored such an incredible deal! We always strive to provide top-tier privacy and performance at an unbeatable price. Thank you so much for choosing Private Internet Access and for taking the time to share your fantastic experience with us! Best regards, PIA Support Team
Easy to use. I just wish all sites would allow a VPN to enter the site.
We are glad to hear that you find our application easy to use. We completely understand your frustration with websites that block VPN connections, and we encourage you to contact our Support team at https://www.privateinternetaccess.com/helpdesk so we can help look into a workaround for you. Best regards, PIA Support Team
Reasonable price, compatibility with Linux, and openSUSE
That's wonderful to hear! We are thrilled to know that you are enjoying our reasonable pricing and our compatibility with Linux and openSUSE. Thank you so much for taking the time to share your positive experience! Warm regards, The PIA Support Team
Super easy to use. The software is not clunky and works on multiple platforms. Supports WireGuard.
That's wonderful to hear! We really appreciate you taking the time to share your positive experience. Warm regards, The PIA Support Team
The service has been consistent in stability and low latency on all of my devices since I started service in 2018.
It is fantastic to hear that you’ve enjoyed stable service and low latency since 2018! We strive to provide consistent performance across all devices, and we’re honored to have been your VPN provider for the last eight years. Thank you for your long-term loyalty! Warm Regards, The PIA Support Team
Thank you so much for the feedback! We are glad to hear that you find PIA easy to use and that you had a great experience with our support team. Warm Regards, The Private Internet Access Team
Great price and service. There are plenty of servers to choose from and PIA has port forwarding. PIA for life! :)
That's wonderful to hear! We are thrilled that you are enjoying our great pricing, wide server selection, and port forwarding features. Thank you so much for your "PIA for life" support and for taking the time to share your fantastic experience! Warm regards, The PIA Support Team
Very disappointed. I used their OpenVPN Config generator, but after a couple of hours of trying different combinations, it still would not connect. Support could not help and said it had to be "escalated". It may take some time, they hinted. For Linux uses, don't just supply a script. SImply create a flatpak for your app. It will work on any linux distribution and the extra traffic you will receive from the Flatpak store will be worth the couple of days it will take to create one. If you type VPN into the Flatpak store, the only one that comes up is Surfshark. Also, no wireguard support. PIA used to be the best VPN. What happened to it?
We are very sorry for the frustration with the config generator and that our Support team couldn't resolve it immediately. Regarding your feedback about our WireGuard protocol and our app, we would love to hear more about this. Please reach out to the Support team so we can further discuss your concerns and suggestions with our services at https://www.privateinternetaccess.com/helpdesk Warm Regards, The Private Internet Access Team
Everything is working as expected. Fast and stable VPN connection on Mac, iPhone and iPad. I fully recommend.
We're thrilled to hear that PIA is working perfectly across your Apple devices! Providing a fast, stable connection to your devices is our top priority. Thank you for the high recommendation and for choosing us to protect your devices! Warm Regards, The PIA Support Team
Would appreciate if Favorites would be on top of the list. Good VPN though :)
Thanks for the feedback and for the kind words! We’re glad you’re enjoying the VPN. We appreciate the suggestion regarding the Favorites list order—it's great input for our team. Warm Regards, The PIA Support Team
Thank you for the kind words! We’re happy to hear you’re enjoying our VPN services. We’re committed to keeping your connection fast and secure. Thanks for choosing PIA! Warm Regards, The PIA Support Team
Private Internet Access is easy to use VPN with friendly GUI and optional advanced settings.
We’re glad you’re finding the service easy to use! We’ve worked hard to balance a friendly interface with the advanced settings our users love. Thank you for the positive feedback and for being a part of the PIA community! Warm Regards, The PIA Support Team
The other day PIA renewed my plan with no notice. This is an indicator of how much they can be trusted. I am cancelling.
We sincerely apologize for the lack of notice regarding your renewal. We value your trust and would like to help resolve this. Please reach out to our support team at https://www.privateinternetaccess.com/helpdesk so we can look into your account and assist you further. Warm Regards, The PIA Support Team
great reliable service, if u pay attention there are great deals on yearly subscription prices. especially on boxing day
Thank you for the shout-out! We're glad you've found the service reliable. You're spot on about those deals—we love rewarding our users with great value, especially during our holiday promotions. Thanks for choosing PIA! Warm Regards, The PIA Support Team
Have used PIA for many years with no issues until now. The support people are second to none, they solved my issue in like what seemed like an instatant. Thanks guys
We are so glad we could help! While we aim for a smooth experience, it’s great to know our support team was able to resolve your issue instantly. Thank you for your many years of loyalty and for the kind words about our team. We're always here if you need us! Warm Regards, The PIA Support Team
This service is great for the price and supports port forwarding I just wish the dedicated IP could be changed be very careful with the location you set it on because not all locations support port forwarding aka the entire US doesnt
We’re glad you’re enjoying the value and port forwarding features! You're correct that Dedicated IPs are fixed once redeemed. If you need a hand with your Dedicated IP or have more questions, please reach out to us at: https://www.privateinternetaccess.com/helpdesk. Warm Regards, The PIA Support Team
201 reviews matching
Surfshark
NordVPN
CyberGhost VPN
Proton VPN
ExpressVPN
TotalAV
Privatevpn.com
IPVanish