Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices. Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.Thank you so much for the feedback! We are thrilled to hear that you find our VPN interface seamless and unobtrusive while keeping you protected. Warm regards, The PIA Support Team
staying inexpensive throughout the 4 years I have had it.
Thanks for the feedback! We are so glad to hear that you still consider our service a great deal and that you've enjoyed consistent, affordable pricing throughout your four years with us. Best regards, The PIA Support Team
Easy to use, lots of locations available! Great customer service!
Thanks for the feedback! We are thrilled to hear that you are enjoying our user-friendly app and the variety of locations available, and we truly appreciate your kind words about our customer service. Best regards, The PIA Support Team
It's a vpn. Cheap, reliable. Does the job. Nothing else you can ask for. Been using them for 7 years now. The three year plan is worth it.
Thanks for the feedback! We are so glad to hear that you have found our service to be cheap and reliable over the last seven years, and we truly appreciate your support of our multi-year plans. Best regards, The PIA Support Team
Long-time customer. I love how well everything just works with the dedicated IP address. Love this company for its long-standing dedication to no logs with the 3rd party auditing to back it up because privacy isn't having something to hide, it's just about not having anything I want to share.
Thanks for the feedback! We are so pleased to hear that your experience with our dedicated IP and verified no-logs policy has kept your information secure and private over the years. Best regards, The PIA Support Team
I have been using PIA for years, for safe, reliable VPN usage. It`s easy to use, at a fantastic price. The best feature is there are so many VPNs to choose from, around the world. Plus, after I set it up, it automatically renews, every year, so I don`t have to worry about it.
Thanks for the feedback! We are so glad to hear that you have enjoyed our reliable service and global server options for years, and that our automatic renewal process has made your experience worry-free. Best regards, The PIA Support Team
Very poor service. Constant outages. I paid in advance for 3 years. First month, when you can demand a refund, was fairly good. Then, they have my money and give you very spotty service. The connections continually collapse, lose connectivity and simply are worthless. Also, this company must be servicing a lot of fraudsters because most banks have a block on all their nodes. Having a "dedicated IP address" does not help. I have one. Paid extra for it every month. It doesn't help. Everyone detects it as PIA's VPN. Many banks block PIA. And the ones that don't have their connections continually cut by the shoddiness of the connection. It doesn't work for streaming. Too slow and erratic. Don't waste your money here. I already lost a lot of mine. Don't follow in my footsteps. I don't know how they got a 4.3 rating here. I can only speculate that they may be gaming this trustpilot system. But, I can't prove that. Must be them filing their own reviews somehow, because their service is bad as any VPN can be. Terrible.
Hi Honest Customer, We are truly sorry to hear about the constant outages and connection drops you have experienced. It is incredibly frustrating when you invest in a long-term plan and a Dedicated IP to securely access your banking or streaming services, only to find your connection blocked or running slowly. We take your feedback very seriously, and we want to help investigate why your connection is collapsing and why your Dedicated IP is not providing the seamless access you expect. There may be specific protocol or port adjustments we can make to stabilize your speeds and help bypass those strict network blocks. Since we want to get this resolved for you, please reach out to our dedicated customer support team. They can take a deep dive into your account and connection settings to find a real solution. You can connect with them 24/7 via live chat at https://www.privateinternetaccess.com/ or send an email directly to [email protected]. You can also submit a ticket through our help center at https://piavpnsupport.zendesk.com/hc/en-us/requests/new. Best, Private Internet Access Team
The Install Script worked fine on my PC for Linux Mint Cinnamon. I enjoy the interface which makes it so simple to use. Best VPN so far.
Thanks for the feedback! We are so glad to hear that the install script worked smoothly on Linux Mint and that you find our interface simple and enjoyable to use. Best regards, The PIA Support Team
I have been using PIA - Private internet Access for probably a decade and never have had any issues. It just works!
Thanks for the feedback! We are incredibly honored to have had your support for over a decade and are so glad to hear that our service has consistently worked perfectly for you. Best regards, The PIA Support Team
I've been using PIA since 2017, and its great. Love all the ways I can utilise it also, Windows app, browser plugin and mobile.
Thanks for the feedback! It is wonderful to hear that you have been with us since 2017 and are finding our Windows app, browser plugins, and mobile features so useful for your needs. Best regards, The PIA Support Team
I like how they maintain user security; sometimes there are minor connection interruptions, but I don't think it's anything serious.
Thanks for the feedback! While we are glad you feel secure with our service, we are sorry to hear about the connection interruptions you've experienced. Please try updating your app or switching to a different server location, and feel free to reach out at https://www.privateinternetaccess.com/helpdesk if the issue persists. Best regards, The PIA Support Team
Extremely stable, good server selection and frequently updated. All you could want in a VPN
Thanks for the feedback! We are so pleased to hear that you find our service stable and appreciate our server selection and frequent updates. Best regards, The PIA Support Team
My account got stolen. My computer was hacked, and all my data went to dark web. My pia account was sold. Pia helped me to get it back, and I can continue with the best vpn solution.... Leif Riemann
Thanks for your feedback! We are incredibly relieved to hear that our Support team was able to help you successfully recover your account after such a stressful situation. We are glad to have you back and secure with us. Best regards, PIA Support Team
Private Internet Access is a great VPN. The company does what they advertise for a fair price.
Thanks for the feedback! We are thrilled to hear that you are enjoying our service and that you find our pricing to be fair and transparent. Best regards, The PIA Support Team
Thanks for the feedback! We are so glad to hear that you find our service both easy to use and secure. Best regards, The PIA Support Team
DO NOT BUY FROM THESE PEOPLE. THIS VPN IS COMPROMISED BY ISRAEL Quoted from NewsTarget: "Kape Technologies, an Israeli-linked firm, controls multiple top VPNs (ExpressVPN, CyberGhost, Private Internet Access) while employing former Israeli intelligence officers. Spyware Roots: Former leaders of Kape and ExpressVPN have ties to Unit 8200 (Israel’s NSA) and Duvdevan, an assassination unit that targets Palestinians. Unit 8200 has been caught extorting Palestinians using intimate personal data—raising fears the same tools could be deployed against VPN users. Former Israeli military operatives occupy key roles in Meta (Facebook), Google, and Microsoft, shaping online discourse while suppressing Palestinian voices. Kape owns VPN review sites like vpnMentor, suspiciously ranking its own products as "best" for privacy—despite its history of malware and surveillance ties.
Thanks for the feedback! We’re glad to be part of your home setup. We’re committed to providing a reliable and secure service for all your devices. Thanks for choosing PIA! Warm Regards, The PIA Support Team
Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work generally well. Great speeds through most exit nodes. Best when coupled with their periodic promotional deals, keep an eye online for those.
Thanks for the feedback! We are so glad to hear that you have enjoyed our privacy solutions, port forwarding, and split tunneling features across your devices for so many years. It is great to know our speeds and promotional deals have met your expectations. Best regards, The PIA Support Team
the price is reasonable. the product is stable and generally speedy enough that I don't even know it is on. I am a nerd, and have multiple computers and the ability to add this to my computers, phones, and tablets is great.
Thanks for the feedback! We are so glad to hear that you are enjoying our stable performance, reasonable pricing, and the convenience of using PIA across all your computers and mobile devices. Best regards, The PIA Support Team
You are welcome
Hi Odunayo, Thank you for leaving a review! We noticed your 2 star rating and wanted to check in with you. If there is a specific issue you are experiencing or if you need any assistance with your setup, we would love to help improve your experience. Please feel free to contact our dedicated support team via live chat at https://www.privateinternetaccess.com/ or by emailing [email protected]. Best, Private Internet Access Team
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