Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices. Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.Fast. Secure. Simple.
Thanks for the feedback! We are glad to hear that you find our service fast, secure, and simple to use. We appreciate you sharing your positive experience with us. Best regards, The PIA Support Team
Simple UI. Works great. Very good price.
Thanks for the feedback! We are happy to hear that you are enjoying the simple interface, great performance, and our pricing. We appreciate you taking the time to share your positive experience. Best regards, The PIA Support Team
super cheap and good option fast and i have had no issues or annoying stuffs i got a good deal for 3 years and super easy to cancel
Thanks for the feedback! We are committed to providing the best experience, so it is great to hear you found our service fast and the cancellation process straightforward. We are glad you enjoyed the three-year deal and have had a smooth journey with us so far. Best regards, The PIA Support Team
Amazing experience. works every time. Secure. Great price and user experience.
Thanks for the feedback! We are committed to providing you with the best experience possible and are thrilled to hear you're enjoying our secure and user-friendly service. It is great to know that you are satisfied with our pricing and overall performance. Best regards, The PIA Support Team
So easy to use. Best and most affordable VPN on the market.
Thanks for the feedback! We are committed to providing the best experience possible, so it is wonderful to hear that you find our app easy to use and the most affordable on the market. Best regards, The PIA Support Team
Great service and many locations from which to connect. Also, one of the most important features is no logging of information.
Thanks for the feedback! We are dedicated to delivering a secure and high-quality service, so it is great to hear you value our extensive server locations and our commitment to a no-logs policy. We are glad to provide a VPN experience you can trust. Best regards, The PIA Support Team
I was not pleased with how PIA operated on our two computers and I canceled my subscription three years ago. Their website did not provide a user friendly way to cancel, so I called and spoke with someone on the phone and they assured me that the subscription was canceled and received an email from them. Three years later I continue to deal with them charging my card. I would not recommend doing business with PIA.
Hi Richard, this is not how we do business and we want to make it right. Please DM us on social with your account email so we can investigate the charges and get it sorted. Thanks, The PIA Team
A great VPN to depend on. Fast traffic transfer. Always available at most servers chosen. Great price point too!
Thanks for the feedback! We strive to deliver top-notch performance and reliability, so it is great to hear that you are satisfied with our speeds and server options. Our goal is to always provide you with a high-quality service you can depend on. Best regards, The PIA Support Team
I've used it for a few years now and my experience has been absolutely perfect. I should also say this is my first VPN but I've had no reason to search for anyone else.
Thanks for the feedback! We are dedicated to maintaining a high-quality service for our users, and we are so pleased that your first experience with a VPN has been absolutely perfect. Best regards, The PIA Support Team
I need to know how to exclude a App from being sent through the VPN. The app stops responding, waiting for a connection. I can suspend the VPN and all works as it should. The App is DCS World. Thank you! Love the VPN!
Thanks for your feedback! It's wonderful to hear that you love the VPN, and we appreciate your loyalty. To exclude an app, you can use our Split Tunnel feature. For further assistance, please contact our Support team at https://www.privateinternetaccess.com/helpdesk. Best regards, PIA Support Team
The primary advantage of PIA is the absolute ease of use factor. A close second is the speed with which it engages/disengages. In fact it is SO fast that upon re/start-ups if I open PIA immediately upon awakening PIA opens faster than my waiting browser windows...now, that's fast! Also, they're WIDE array of both national and international ISP's is perfect! PIA deserves 5 stars!
Thanks for your feedback! It is fantastic to hear that you are enjoying the ease of use and the impressive connection speeds our service provides. We are also glad that our extensive network of global server locations meets your needs so perfectly. Best regards, PIA Support Team
Cheap and decent. Works on most purposes, apart from BBC who seem to have the worlds beest VPN sniffers
Thanks for the feedback! We are glad to hear you find our service decent and affordable, though we are sorry to hear you are having trouble accessing your favorite content on certain platforms. Please reach out to our Support team at https://www.privateinternetaccess.com/helpdesk so we can assist you further with this. Best regards, The PIA Support Team
I have been using PIA for over 3 years. They have servers on every country in the world. The connection is established quickly, as long as you keep the software updated. I also value that PIA is available on different Operating Systems, as I use Linux, Windows and Android. It works perfectly well on all of them. In some VPN servers on countries far from my home country, I have noticed that sometimes the transfer rate is limited to 64K, or a bit more, but still very low. I don't know why the rate limit but that connection only allows for some internet browsing. Also, sometimes, I have seen transfer rate limits of 5 Mbs at VPN servers on countries close to mine. In other ocasions, the same servers don't have any rate limit I have seen transfer rates of up to 9 Mbs. In summary, I'm happy with PIA, it is easy to use, the connection is quickly esbablished and if the speed rate is low, you can always pick another VPN server.
Thank you so much for being a loyal PIA user for over 3 years and sharing your detailed experience! We are glad to hear that you are enjoying quick connection setups and a seamless experience. Regarding the speed limits you noticed in certain locations, please feel free to reach out to our Support Team at https://www.privateinternetaccess.com/helpdesk. We truly appreciate your detailed feedback and your long-term support! Warm Regards, The Private Internet Access Team
I’ve been a loyal PIA user for several years and continue to be impressed by their versatility. My current setup involves a WireGuard tunnel configured at the router level for a dedicated VLAN, complemented by their desktop app and browser extensions. The ecosystem is remarkably stable, and when you take advantage of their multi-year billing, the value proposition for privacy and performance is virtually unmatched.
Thanks for the feedback! It is wonderful to hear that our service has provided such a stable and versatile experience for your setup over the years. We truly appreciate your loyalty and your detailed praise regarding our performance and value. Best regards, The PIA Support Team
app has alot of great working features. the issue is i can not open the app just by clicking on the system tray icon. left or right click will not work with it. that really is the only grip i have with it been using it for a year would have thought by now that would be fixed. maybe its a feature not a bug? that what i keep telling myself.
Thanks for your feedback! It is great to hear that you have been using our service for a year and find the features to be working well. We are sorry to hear about the trouble you're experiencing with the system tray icon not responding as expected. Please try updating the app to the latest version or restarting your device, and if the issue persists, reach out to our Support team at https://www.privateinternetaccess.com/helpdesk so we can look into this further for you. Best regards, PIA Support Team
I've used PIA for many years and it works. I have no problems with it. The price is right and it's easy to use.
Thanks for your feedback! It is wonderful to hear that you have been a loyal user for many years and that you find the service easy to use and well-priced. We really appreciate you taking the time to share your positive experience. Best regards, PIA Support Team
Thanks for your feedback! It’s wonderful to hear that you find our service's ease of use and security to be perfect. We really appreciate you taking the time to share your positive experience with us. Best regards, PIA Support Team
I love PIA. I LOVE PIA.
Thanks for your feedback! It is wonderful to hear that you love using Private Internet Access. We truly appreciate your enthusiasm and the time you took to share your positive experience with us. Best regards, PIA Support Team
PIA is super flexible, working on every product that I attempt to set it up on. It's fast to connect, and doesn't slow down my connection. The options provided are more than I could ask for, and the product is so robust that I haven't had to reach out to support for anything! They offer nice long contracts at a great price. I recommend them to everyone
Thanks for your feedback! It is wonderful to hear that our service has been so robust and flexible across all your devices without impacting your connection speed. We truly appreciate your recommendation and are glad you find such great value in our long-term plans. Best regards, PIA Support Team
Thanks for your feedback! That’s wonderful to hear, and we really appreciate you taking the time to share your positive experience with us. Best regards, PIA Support Team
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